9.0
Exceptional

From 597 reviews

Cleanliness

9.4

Room Comfort

9.2

Location

9.2

Service and Facilites

8.8

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Traveler Reviews Hôtel La Citadelle Metz - MGallery Collection

Number of reviews per page
20
40

Top reviews

Dmitry
icon- with Partner
with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Very clean, quiet and modern, heatingin our room could be better, it was cold weather
Bernard

10.0

/10

Reviewed 22 week(s) ago

Hotels.com verified review

Hôtel idéalement situé pour visiter Metz qui est une ville magnifique. Tout le personnel est d une gentillesse extrême et très serviable.
Verified traveler

8.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

Hotel was very good, nice large room on first floor with views of the park opposite
Ari
icon-Leisure
Leisure

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Everything was excellent except there were no USB ports to charge things
Shirley
icon-Leisure
Leisure

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

The receptionist was very helpful. The hotel is in easy walking distance to the town. We arrived at 5 pm and managed to get the last parking space. Other cars were parked over the cycle lane. We would have liked to have been able to reserve a space in advance since we had driven from Italy and parking in Metz itself would have been difficult. We hope to return again and see more of the town.
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MICKAEL
icon-Business
Business

8.0

/10

Reviewed 30 week(s) ago

Hotels.com verified review

Ma chambre était au premier étage à côté et l ascenseur , du coup j’avais droit au bas et vient jusqu’à 23 h et de nouveau le matin à 6 h30 … dommage le literie est vraiment agréable , la chambre spacieuse , le petit déjeuner sympa
Stuart

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Very smart. Lovely
Martin

6.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Excellent food in the evening. Very poor service at breakfast with no-one explaining the system. We were offered coffee as we sat diem for breakfast but after 20 mins still none had appeared. The car park is not secure. Two sets of guests in the night we were there had items stolen from their cars. Be aware if you have heavy luggage that there are two short flights of steps to reception and the small lift for wheelchairs was broken, Altogether not good value for money.
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Verified traveler

6.0

/10

Reviewed 32 week(s) ago

Hotels.com verified review

The breakfast including service was worse than last stay
Sharon

10.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

Great stay at this beautiful hotel. Room was huge and had gorgeous views over a green space. Parking was additional but very handy and safe. Breakfast was fabulous with plenty of choice. We ate in the restaurant for both nights of our stay and enjoyed the food and service
mark
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

Easy to get and parking. Staff were very friendly
Ludovicus

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

we didn't find any international tv canals, tf2 and tf3 chaotically reported on the olympic games. nothing the hotel is responible for. but expensive hotels should offer more (international) canals, we think
gordon
icon- with Partner
with Partner

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Excellent location and superb service.
Dan

8.0

/10

Reviewed 38 week(s) ago

Hotels.com verified review

Very slow service in the restaurant and no working internet
Kenneth
icon-Friends and Family
Friends and Family

2.0

/10

Reviewed 40 week(s) ago

Hotels.com verified review

30° heat and manager came to move us from outside on the patio area as we “were not eating and is only for food”. No one else was there, it was a completely ridiculous conversation and demonstrated a lack of welcoming guests. We left and had beer in the square, won’t be back.
Claudine
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

Lovely location, historic area with parcs as described by reviews.Easy walk to centre town. Very quiet. Room facing a small park. Very comfortable and spotless. Very quiet. Nespresso coffee and Courtesy water and small juice. Reception rapide and staff very welcoming and helpful. Dine and breakfast out so cannot comment on food. One very little issue perhaps despite an excellent bathroom with all necessities, a proper shower head (small hand shower) could be useful for those who prefer showers to bath. Personally loved relaxing in a bath. Overall extremely satisfied and will recommend.
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Pat
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

The restaurant and large bathrooms.
Mardah

10.0

/10

Reviewed 54 week(s) ago

Hotels.com verified review

Modern hotel set in a medieval building. Large, airy room; quiet hallways. Exceptionally kind and accommodating staff. We needed to get our laundry done, and the staff saw that it was completed in 12 hours. Nice, nice people. Wonderful location: just a 3-block walk to the old city. Flowering gardens. Beautiful.
Andy
icon-Business
Business

10.0

/10

Reviewed 63 week(s) ago

Hotels.com verified review

Very nice hotel and staff! Cracking breakfast too!
Lika
icon-Business and Leisure Family
Business and Leisure Family

10.0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

Over all, it was a great stay. The room that we stayed in was big and clean. The stuff are very friendly and ready to assist you. The location is great as everything is at walkable distance. Thank you very much for having us and making our stay comfortable
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