7.8
Pleasant

From 929 reviews

Cleanliness

8.2

Room Comfort

8.2

Service and Facilites

8.4

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Traveler Reviews Hilton Garden Inn Worcester

Number of reviews per page
20
40

Top reviews

Verified traveler

2.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Their computer system was down so everyone had to wait in a super long line to check in and was checked in late. The hotel should have a business continuity plan for when this happens, but they explained they do not have one, so everyone just had to wait in the lobby. Finally got checked in and bed is all lumpy and hard, not comfortable at all. They need to invest in new mattresses. Room smelled like stale cigarettes even though they told us the room is non smoking - I don’t believe that at all. We also didn’t get any sleep because a main door located just outside our room was constantly being open and slammed shut throughout the night. This was the most disappointing experience we have ever had with a Hilton garden. We will be sure to never stay here again.
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Lauralee

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Great place to stay very convenient close to everything and quiet
Adam
icon-Business with Partner
Business with Partner

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

There was no hot water for showers in the morning.
Furkan
icon-Business and Leisure
Business and Leisure

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Everything is so good
Gladys

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Great place to stay when going to an event at the DCU Center. Very convenient and easy to get too location.
Jeannine M
icon-Business and Leisure Family
Business and Leisure Family

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Parking was right across the street. The DCU center is a block away. Room was very clean. The breakfast buffet was delicious. The voucher for Uno's was an added bonus! The staff was super friendly and professional. Highly recommend and will definitely stay here again! God bless y'all!
Tracy

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Stay was ok. Hotel seems dated, bed not very comfortable and surprised bottle water in room is $2 not complementary. Also a bit shocking the fee for the parking garage. Just add tot he hotel cost as everyone needs to park I would think. Lastly after going to a show at DCU, nothing to come back to the hotels to like a bar or food.
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Gail
icon-Leisure
Leisure

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The most comfortable bed! Spacious room. Cable leaves a lot to be desired.
Rod

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

For being downtown in the city, it’s hard to find someplace to eat found that kind of odd and then after my stay, I noticed a four dollar charge on my credit card for waters that I didn’t even drink. I don’t drink bottled water.
Edward A
icon-Leisure with Partner
Leisure with Partner

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The staff was great
Keri
icon-Leisure
Leisure

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Staff was accommodating and friendly. Wish there were options for free parking but we knew when booking and it was convenient to the venue we needed to be close to
Robert
icon-Leisure
Leisure

4.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Good location, friendly staff.
Mike

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Very clean and good breakfast
Emilee
icon-Business
Business

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

I liked this stay a lot lovely lobby and staff
Cherryl
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Stay for a concert at the palladium, very close to the venue. Yes, you can pull up right in front of the hotel to register (we didnt know)
Shirley
icon-Leisure Family
Leisure Family

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Checked in with one part of our party being rewards member and us not. Do not get the same treatment when checking in. Questions were different. We’re not offered to become members. Were not asked if we had or needed to park a car. Nice place yet did not get treated equally because of member status.
nico
icon-Leisure
Leisure

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Very seamless experience. Easy check in and out. Clean and quiet. Nice bakery around the corner. My only issues and it's silly, I had no idea how to use the remote for the TV, and the body cream offered, was so over the top fragranced, it was unusable.
Maria
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Fast check in and friendly service
ryan
icon-Business
Business

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Nice clean and helpful staff
Dennis

6.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

4 pm is late for a check in time. Extra $ for parking across busy street was inconvenient. To pay extra for breakfast was the first time I encountered that. Didn't see it in the write up before. Seemed cheesy to me. we didn't eat there. Very ordinary experience for the money. Next time we'll stay out of town instead of down town.
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