Staff and amenities

The staff was wonderful

The rooms were beautiful and very comfortable. The cleanliness of the rooms was impeccable. Your complimentary breakfast was outstanding with service by the most pleasant staff. Lindsey and the cooks did an awesome job. Would recommend staying here. We surely will be returning. Thank you.

Beautiful Inn, hosts are most welcome and the breakfast was perfect. Heading back for certain!

This In. Is finally back to good service. Thank you all there.

Room was beautiful. Comfortable bed, excellent breakfast and a wonderful staff make this a great place for a weekend in Lenox.

everything was great especially the staff

The staff was very welcoming and attentive. Room was clean.

The Inn was very nice and the staff was super friendly and attentive.

Great staff, great breakfast, clean facilities, quiet, good location

The staff was very warm and friendly. Lovely room. Perfect for what we were looking for.

The room, the service, and the breakfast was fantastic. Susan was amazing at check-in.

Excellent room and the staff were very friendly and welcoming.

Ambiance and decor poor

Absolutely love it Staff is lobbing, attentive and respectful They gave us directions for a beautiful restaurant where we had excellent service Zinc Bistro, which I totally recommend now Beautiful rooms, special, wonderful well done breakfast (as one expects from a real B&B) Perfection.

room was clean and nice with a lot of enmities

clean room, great breakfast, friendly

All of the above

…

The front desk clerk refused to honor my request for a first floor room due to a recent knee injury. He said I would have to pay $75 more for a king delux room. I had secured a standard double king room through Expedia. He then said I could have a first floor queen room but he could not guarantee it - he would leave it as a “note” on my reservation. I would have to go to the Inn to see about availability. I was not going to drive 3 hrs to learn whether I could have a first floor room or not. I did not check in as I was very concerned about stairs leading to a further injury. Apparently this Inn refuses to acknowledge the Americans With Disabilities Act. Interestingly, the other inns I booked with Expedia gladly found me a first floor room.