Overall Ratings & Reviews The Excelsior Hotel

Nice room but tired and there was dried blood on the bathroom floor but for the price can't really be too picky

Great location very close to Kings Cross station. Check in was via the hospital next door and was easy enough. Overall hotel is tired and grubby - there were piles of dirty linen on each floor by the stairs when we arrived at 9pm.

It was a nightmare, there are bedbugs in the bedroom, kitchen doesn’t work, WiFi was impossible to connect, there was a leak in the bathroom, the staff solved using a can beneath, the third floor without elevator if you Bring luggage is an important issue. the hotel is very old the floor is really noisy and is lifting up

Good proximity to Kings Cross station and the underground.

I stayed there for one night because I had an early-morning train from King's Cross. This place has the smallest rooms I've seen. They've squeezed in every millimetre of accommodation space: the shower is over the toilet, the bed occupies so much of the room there's barely space for a backpack (certainly not for a suitcase), the halls are narrower than a normal person's shoulders. The reception desk is three buildings away. It's clean and the receptionist is professional, but the building is ridiculously cramped.

The room was what was expected for the star rating and price. Basic but most importantly clean and comfortable. My friends and I would stay there again.

Pros: Close to Kings cross; plenty of restaurants nearby Cons: Got a bar nearby, noisy at midnight, specially weekend; some facilities are old, even broken; narrow stairs, not convenient for luggages; wifi is out of service sometimes; small apartment, not comfortable with 4 persons

Basic room but clean and comfortable. Served the purpose for a family of 5. Good location near kings cross station for ease of travel home.

We actually dealt with the Hotel Melville. There are many small hotels all in a row next to each other, all near the King's Cross train station, and some of them seem related to each other, perhaps under the same administration or ownership. As we were four persons with a lot of baggage, we were actually assigned a place around the corner called Flat No. 1. The staff were very considerate in putting us there, because we needed the room. The flat was in the basement but had its own entrance by a stairway down from the street and was huge. We had two bedrooms with two double beds. The bedding was fresh and clean and the beds comfortable. The flat appeared to be freshly cleaned as well as possible. There was also a kitchen with a long computer workstation with lots of plug-ins, and there were lots of various kinds of outlets in the bedrooms. The only complaints were that there seemed to be a small amount of mold around the light fixture in the bathroom, which was otherwise well cleaned, and the kitchen faucet dripped. On the whole, however, it was a nice place for tired travelers.

I was a little bit nervous of the location - dodgy looking park over the road. KX & St Pan just 200 yds away - loads of eateries & new bars. Overall a pleasant enough experience at a reasonable price.

The property is located within walking distance from the St Pancreas International. Which was very nice and convenient. However, the hotel had no air conditioning and we were located on top floor which was 6 flights on narrow steps especially when packing luggage. No breakfast was included and WiFi strength was very poor. The bathroom was only big enough for one to turn around in. The bathroom ceiling appeared to have been duct taped in a spot above toilet? When we went to check out and we turned in key (yes they still had a key) the gentleman just looked at us. Not to mention the TV would not program in the room. The hotel was definitely overpriced for the room you would have expected

Reasonably priced and clean accommodation. Nice to have little fridge and kettle.

We had a 2 bed apartment and actually the beds were clean and fresh towels, the apartment doesn’t look great but it served the purpose and you cannot get nearer to kings cross if we tried.

Very disappointed that the room given was located in the basement. It was totally difference from the hotel website.

Good location, good value

1am room change due to being eaten alive by bed bugs! The hotel offered no compensation and blamed the previous guests! Disgusting!

Great price for clean room

It was worse hotel during my whole euro tours. Very very small for family. Should move the the website as family room. Very disappointed

It’s not convenient that you have to pay an extra 2£ for a new towel. The window allows cold air in, so make sure to close your curtain. The bedding has lots of stains, even though it is washed (I hope). Just imagine staying at a cheap college dormitory where genders are not separated.

I'll start by saying that I've stayed with this group of hotels a couple of times before and its been OK, however on my stay this week things were very different... When I arrived on Tuesday evening they had lost my reservation. There was some scrabbling around and suggestions that a relation of mine had rung up to cancel (they hadn't). Eventually I was told I could stay in a flat they had nearby and have a room in the hotel the next day. It was a basement flat about 1/4mile away. They gave me a code and key for the doors to get in, when I got there the code didn't work. I had to ring the reception, it took about 10 mins for them to pick up and they then found the right code. Then the key didn't fit. Another phone call and this time I needed to wait for the receptionist to come over. When he let me into the flat it was well over an hour after I had first arrived at the hotel. The flat was basic, dark and damp. The TV didn't get a good enough signal to be able to watch and there was no wifi. Back at the hotel in the morning I asked about leaving my bag and I was told that it was fine, but there was no proper storage (I could see others just left in the hallway) and the receptionist wouldn't give me a receipt, so I kept my bag and said I expected some form of refund for the first night. I arrived back at the hotel in the evening to find that instead of finding me a room they had cancelled my reservation! So I was left at 7.30pm in London without a hotel... UNBELIEVABLE.