Overall Ratings & Reviews TownePlace Suites by Marriott Mooresville

Sheets were wrinkled like someone had slept in them before. AC/heat blew cold air then hot air and was very noisy.

Staff made you feel comfortable and “at home” as soon as I walked through the door. Very friendly. Checked out a day early only because I needed to get closer to airport due to winter storm. Breakfast was good, with a nice variety of choices.

Extremely disappointed, when we arrived at the Hotel, the room was dirty, there was toothpaste on the mirror and cabinet in bathroom, some sort of scum all over the rail in shower, faucet in sink was broke, and the bed was so awful it sunk in the middle. They did give us a different room for second night, which was much better but need some maintenance.

Room in great condition, well equiped, Comfortable bed, thick towels. Breakfast had good variety of selections. Restaurants were across the parking lot. The pool was closed for maintenance but we were allowed to go to hotel across the street to swim.

Definitely needs updating. Stayed for 3 nights and room wasn’t cleaned at all. Had an issue with leaking faucet and waited 24 hrs for room to be changed

Great for our needs

The kitchen plug did not work, the coffee pot was not clean, the recycling had not been emptied from previous person The front desk people were great, the room was clean and supplied well (other than above). Lots of storage space. Nice to have a full kitchen, even for a short stay.

Highway nearby was very loud at night.

No body wash or shampoo. Pool was down and breakfast was cold even the coffee. Room was clean but trash can under sink smelled like a dumpster.

The bathroom was gross, shower floor was dirty. I had to put a towel down to step on, as I was not stepping on those floors with my bare feet. Carpet was dirty. There was a smell coming from the air conditioner.

Great floor plan and amenities.

We stayed 6 nights. Our only complaint is that we had to ask for fresh bathroom linens.

The representative, who assisted with my check in was exceptional – prompt, friendly, and helpful. She was very efficient with the check in process. The main issue that I had was that housekeeping did not empty the kitchen trashcan, so it was full from the previous guest. I can understand that oversights happen once in awhile, so this didn’t make or break my stay, but it is always nice when details like this are not missed! Overall, the property has a bit of age on it, though was very convenient. Finally, it’s always appreciated when breakfast is included!

I booked with this hotel because the website indicated there was an indoor pool- but the pool wasn’t available, if we had known we would have picked a different hotel.

a very good breakfast was included

We were traveling back home from a vacation and decided to break up the trip. We really enjoyed the hotel. The pool was under maintenance, but we were given permission to swim at their sister hotel. The morning breakfast was very solid and well stocked.

Nice reception, dirty kitchen in room, outlets and fixtures need to be updated.

We were given a room and it was dirty. Mold in shower, general thick dust and dirty walls and surfaces, then the bedding was even dirty. I went to the desk and he was very nice when I showed him the pictures. We were given a different room and it was much better. It looks like they have a lot of the studios rented to long staying folks for work.

John on the front desk is amazing, he has energetic and friendly vibes. The hotel is one of the great hotel that we stayed so far with the very affordable price! we want to stay in Towneplace again in the future!

Stayed for a week with a family of 4 including 2 small children. Room was labeled to be acceptable for 4. Pretty much standing on top of each other when we were there. Luckily planned things to take the majority of the day up so we weren’t at the hotel very long. Had to keep asking for new toiletries rather than have them available. Breakfast was mediocre. Not a terrible place if passing through, NOT for an extended stay