This is the worst hotel i've been to. My check in time is 12 noon. if you request to check in even 1 hour early, you will be charged half rate. the person on the phone is not customer-friendly at all. I checked in at 12 noon. I got a standard room. there are no slippers inside and the heater is not working. I needed to go to quezon city and I read that if I lost the key will be charged 850. I was not certain of how my meeting there will go so I left the key in the front desk and said that I am not sure if I will be back or will be back late. I didn't check out. around the afternoon, I called that I will come back late and the reception said that my room was not given to anyone. which should be the case because I am booked till thursday 12 noon. when I arrived late that night, only a guard was there and we learned that my previous room was occupied and we will move to another room. when we arrived to our new room, it is full of dust. the sheets, the floor. I developed allergy right away. so I needed to call the front desk. and the phone was full of dust as well. to my frustration, no one is there to answer. so I went downstairs and told the staff there if they can change our sheets and clean the room. he said that no staff is available so we can clean the room by ourselves, he just brought one sheet and a rag to clean the floor. but we, guests cleaned the room. how convenient! we needed a shower and there is no towel. so my friend went down to request a towel, the staff said there is none available. and when he looked around, saw a ripped towel near a television, gave it to my friend and said it's new. and instructed my friend to wait till 8am to get a towel. the bathroom is not clean and has no water heater. and from all the dust, I developed allergies in my face and legs. and worse, we can smell the paint job being done beside our room. this is such a nightmare and we can't wait to leave!