Overall Ratings & Reviews Marco Polo Ortigas Manila

Our overall stay for Father's day was nice. We were greeted nicely. Check-in process was smooth and we were upgraded free (thanks to Jas from front office). Despite the room size being the same with what we booked, what stood out was probably the view as we were assigned in a room on a high floor overlooking the city lights, really nice at night. There was a fruit plate (apples) as welcome amenity and what I really like best was the room and amenities throughout the hotel was spotless. In-room amenity included a coffee machine, water heater, mini bar setup, mini sofa and office chair, cool toilet with bathtub having quality-made toiletries and a high-tech toilet bowl similar in Japan *wink*. The water heater was nice too, especially for a person who's having a hard time bathing in cold water, when I tried exchanging the shower handle, it was adjusting properly to the temperature you want yey. Cause for other hotels the heater doesn't usually adjust exactly to the temp needed. The breakfast buffet was good except that we didn't enjoy it that much because one of my kiddos had puked after eating there. (don't really know why) There were several options but the taste was okay, nothing fancy. The highlight of our stay was really the heated pool. My kids loved it and the size of their pool was quite big. I loved that they provide swimming gear for kids too. We really had fun swimming and I tried the jacuzzi quickly but I don't think it was for me. They also have a sauna and gym (no time to check though). Judging from the amenities we've tried, the place was really clean, comfortable, and suitable for all travelers. What I would like you to highlight though is that despite having all of these, I felt that there was still something missing. The service felt bland. I feel like the people (not everyone though) lack the hospitality itself. Not everyone is smiling and I don't know how to describe it but this is definitely something they could improve on.

Its our Nth time but they never fail in providing us a good service, truly a home away from home.

My always go to hotel! This is my third times here and always had a very pleasant stay! Thank you marco polo. Definitely will come back.

Superr great experience! Staff very helpful and the room is big. Definitely will stay here again in the future plan 🤩.

The hotel staff were very accommodating. They will assist you in whatever you need. The place was perfect and ill definitely come back to this place!

We had a blast! From check-in to check out, everyone was very helpful. Will definitely go back.:)

The roofdeck bar was awesome, everything seemed near — the malls, and gimik places where you can also hang out with friends. Pool can only accommodate 2 so that 's a bummer, but more than anything else, enjoyed my stay.

excellent in all aspect! no hassle... no problems... really a 5 star hotel experience... value for money! we will definitively comeback... 👍👍👍🌟🌟🌟

Me & my husband had a fantastic stay 😍 2 thumbs up for this hotel👍👍Excellent service, superb amenities...exceeded our expectations😊We’ll definitely come back soon with our kids❤️Thanks!

We definitely had a great time! It is perfect for families having a staycation. The hotel is also PWD friendly. 😊 Two-thumbs up! 👍🏻👍🏻

We’ve already stayed in several Marco Polo hotels in South East asia but this by far is the worst Marco Polo hotel. 1. They couldn't find our booking. 2. Gave us a room upgrade but the switch of the lights won't work in the room they provided 3. No luggage assistance was provided. 4. Was told that we can smoke on the 45th floor, but the guard there gave us an Up and Down look, and said that we were wearing slippers. Berkinstocks are slippers now? Really. 5. Breakfast spread wasn't that extensive compared to other Marco Polo hotels - champorado was dry - longanisa is tasteless - no water available 6. We specifically instructed the following day that when they make up the room, they change the bed sheets, because there were stains on the bed covers even before we checked in the 1st night but too tired to complain. When we got back in the room when we went out the 2nd day, same sheets! 7. Limited parking slot, and they will say you have no choice but to get their valet service. I was skeptical since we have a lot of valuables in the car. But then they provide you with no choice. 8. I’m a Filipino, and I think they treat other nationalities better.

We have enjoyed our staycation! Thanks

Great hotel to stay so comfy. Good service and very tasty breakfast

We had a great time staying at the hotel. The staff are really great and very attentive to our needs. They are very kind and respectful. My daughter found new friends at the Cucina. 😊

It was a memorable experience to celebrate my daughter’s birthday here at MarcoPolo, they also gave a little surprise gift! We will definitely stay again here soon!

Long lines on the check in and check out counters. Long queues on the elevator, you need to transfer elevators going to the lobby to the Ground Floor to the rooms and to the parking. Breakfast is not even organized and food choices is not ok. Parking is also a problem. You even have to pay the valet service even if you’re a guest.

The whole stay is awesome. Surely we'll come back:)

the hotel is very clean & comfortable!..the staff is very accommodating!..i want to stay here again!..

This is, by far, the best hotel I've booked in. Let me enumerate why. *the staff are courteous, accommodating, and charming. *the rooms are wow. *the bed and pillows are very comfortable. *the amenities are superb. *above all, what won my heart was this: during my booking, I requested a one-stem rose for my friend who'll be staying with me. (it's like a birthday token for her.) upon check out, the last (*but definitely not the least!) agenda of the staff who was attending to me was to let me call my friend to come over to the reception area. And so I called her and brought her to the staff. There, they greeted her a happy birthday and handed her a paper bag with a cute marco polo teddy bear. It was so sweet of them! 💕 we were so kilig-delighted with their gesture. 😍 I will definitely come back here. 😊

Very nice and friendly hotel staff, clean room and very prompt when we ask for things like extra toiletries and high chair for our baby.