Overall Ratings & Reviews Hotel Not Hotel Amsterdam

The staff was very helpful and professional

Really cool hotel. Staff were amazing. Bathroom seemed inadequate for the number of guests, there were only two toilet stalls. But definitely a unique experience.

bad

The place itself is run more of a Hostel than a hotel so some of the areas can be messy. However, this could be put down to the other Patrons that are staying there. When we visited in the first week of September, there was a Bed Bug infestation that resulted in several members of our party having to check out and find alternative accomodation. In the end we did receive a full refund from the hotel. Although it is off the beaten track as well, there are plenty of shops and eateries in the surrounding area and there is a local tram stop. This provides easy access back to Centraal and the rest of the city.

Unfortunately, this was a rather unpleasant stay as I discovered bedbugs on my first night, but finding alternate accommodation was not possible. The hotel was also fully booked so no chance of an alternate room, and even if I did move rooms, I wouldn't have trusted that the whole hotel wasn't infested. Really disgusting basic hygiene for a hotel to not have bedbugs!!! There is also a distinct lack of amenities, and nowhere to put anything - no suitcase stand, desk, bedside table etc. Just one armchair that I used as a suitcase stand. Could benefit from more shelving hooks or useable surfaces in the shared showers and the rooms. There were also only two showers that were of a comfortable size, & another two tiny cubicles that were more impractical. Also, the shower drains terribly so you end up flooding most of the bathroom. It was much smaller internally (the hotel as a whole) than expected. Also was very warm and stuffy with very weak air conditioning. It served a purpose for being somewhere to crash but it was a restless sleep between killing any bedbugs I saw and overheating. The bike hire was very reasonable and helpful though, was a nice feature that I wasn't aware of before my visit. A real shame because the design and novelty of the hotel really drew me to it, & it would have been an easy 4* review if not for the bedbugs. the pillows were lovely, the bed was a little hard but that's my preference, the bathrooms were decently clean, ish, communal areas were nice.

Lots of stains and dirt and mould.

We loved staying here. The staff was great, the accommodations were unique and memorable, the surrounding area was vibrant and convenient without being too busy. The only drawbacks are similar to what many older buildings in the area experience. The ventilation was a tad lacking, but they do a great job working with what they have and airing out the building when they can.

"Hidden" rooms, alternative deco and an amazing atmosphere that makes you feel so welcome! Will definitely be my choice again... 😌

Staff was Lovely

If you want something different than your typical hotel this is it a very cool Boutique Hotel nothing fancy but have everything you need breakfast, bar, outside patio and a great neighborhood close to transportation with a fantastic staff I highly recommend for your stay in Amsterdam especially if you want to feel part of the culture and not in the heart of Amsterdam with all the tourist

A very unique place to stay. The only big downside was the room we were in was very hot, so we had a hard time sleeping.

They have bedbugs! What I originally thought were mosiquito bites, turns out...were bedbugs. I just read others reviews...this angers me, the hotel knew before we checked in that they had an infestation....

There were bed bugs during our stay and absolutely terrible service of dealing with the situation! First night we found out there was blood stain on the duvet and we have requested the receptionist on that night to change it. We thought initially it was a laundry issue until the next day, we have been bitten. This was our first experience with bed bugs, so we thought it was mosquitos until it kept getting worse every day. There are multiple issues here: 1. Avoidance that the occurrence of bed bugs. We have booked the hotel prior to the other stayers’ feedback regarding the bed bugs so we weren’t aware until it happened with us. This issues seemed to be going on for roughly 2-3 weeks and it wasn’t resolved! 2. Irresponsible to provide alternatives when such situations arise. Ideally when a room is discovered to have bed bugs, the hotel is responsible to book another hotel room fully covered by the irresponsible hotel or at least fully clean the hotel prior to welcoming new guests. Hotel not Hotel failed to maintain clean room and failed to ensure the rooms are bugs-free before the guests check in. I’m surprised how this is a 4-stars hotel! 3. Unprepared! When we confirmed bed bugs, we have asked for new mattress, sheets and ironing to be able to sleep in the room and kill bed bugs with heat. We were only provided with linen sheets. It makes me wonder how clean the rooms are with such lack of materials.

Good value for money

This hotel is infested with bed bugs, they are aware of this, see reviews by other, it clearly needs to block bookings for a few weeks and have the whole place fumigated. I have around 50 bites, i have had to treat all my belongings as contaminated on my return. Charges commission on booking on top of city tax. Never came across this. The rooms themselves are small with no ventilation, we had to sleep with the door propped open as there was simply no air and I witnessed others doing the same. The rooms are grubby especially the showers. The concept of the hotel looks great, hence my decision to book, however this is by far the worst hotel I have ever stayed at in Amsterdam and i have visited upwards of 7 times, I would go as far as saying its possibly the worst hotel i have stayed in period and I am very well travelled.

the area is so quiet and safe with the tram only a 4 min walk away but my sheets had a blood stain and my towel also had a little stain. there’s ventilation in the rooms but our two rooms were both broken and having no windows made it very stuffy. the bar below is very nice with nice staff.

Had booked one room, which was unavailable when I arrived. Moved me to a different room, which was disappointing, but nice none the less. But I guess the reassigned room was the wrong one too. Slept well, the showers were nice, and the staff were great.

Hotel Not Hotel was perfect for our trip. There are nice parks in the area and for those who enjoy walking it is a nice walk into the main part of town. Plenty of cafes and restaurants in the area and a nice market close by. The rooms are clean and well kept. The bathrooms are modern and relatively clean too.

Lovely quirky rooms with a cool vibe. If your room is upstairs it can be quite a long and steep walk to get to the communal bathrooms Our room had absolutely no furniture except for a tiny bedstand. We had to keep our clothes on the floor our entire stay. But the placd definetly has a fun, freindly vibe

The washrooms were not the cleanest and they have weird layouts so you have to jump into another stall depending on what you need. We reserved the kombi room and were given the Casa no Casa which was ok as it's bigger and more comfortable. Overall good experience there