Overall Ratings & Reviews Staybridge Suites KNOXVILLE-WEST, an IHG Hotel

hotel was clean and staff was friendly. a little dated but clean

Great dog-friendly hotel. Staff were all very nice.

Like the kitchen and full size refrigerator.

We absolutely loved staying at this property. At check-in we were greeted by a wonderful front desk staff. Room was very clean and cozy. We would definitely stay again. front desk staff.

A quick exit off I75 and yet quiet and serene with an abundance of shopping and food nearby.

Always love the Staybridge, the room was very spacious the King size bed was very nice, the Kitchen is always what I want. I love to be able to cook and have a fridge available to store goodies in... The people/staff were so friendly!! It is located right off the freeway but I'll be honest my husband and I weren't bothered by it at all... Pool is nice, only downer is no hot tub lol. But the gym was nice as well as the laundry(free) too.. I don't eat breakfast so I'm sure it was great as well... Thank you staybridge!!!

This was a last minute stop over for us and the Staybridge Suites was the perfect choice. Front desk was friendly and helpful and check-in - even realizing we had a toddler with us so they gave us a first floor room. Room was clean, spacious and full of amenities. Definitely would choose to stay here again in the future. Breakfast was wonderful. Loved the soda fountain and food choices.

Very close to the highway with easy access to get back on, as well as a Publix 2 minutes away.

I like the ability to access the highway at ease to get to UT

The gentleman at the front desk was kind, helpful and accomodating when we arrived. He was very busy doing his best to assist many guests, and was calm and courteous to everyone as he worked thru their needs and requests- he made our check in pleasant. All the staff we interacted with were friendly, and they worked to help us, and made arrangements for our family after a discrepancy with our booking. The entire hotel felt clean and comfortable with multiple common areas to sit and visit. Our room had a kitchen set up with a fridge, microwave, dishes and a dish washer. In the morning the breakfast area was great. There were many options including eggs, meat, waffles, yogurt, granola and fresh fruit. I would recommend this hotel, and stay here again. There was evident care and pride in the conditions, and atmosphere at the hotel.

This was a good experience overall. We needed a quick place to stay overnight on a road trip and this fit the bill. The staff was fantastic. Breakfast was convenient... a little cold and over cooked, but it did the job. The room needed a paint job. The bathroom door had the top half repainted and the bottom was not. They were two different colors. The bathroom itself was fine, but old and needed a little repair. The beds were not super comfortable. Everything was clean and roomy and fit our needs, but I would not stay more than one night.

The bed was perfect and very comfortable. The kitchen was clean. ALL the dishes were in the dishwasher. The tub did drain very slowly. But so quiet and everything was clean. I did enjoy my view of the pond and geese. Breakfast was good, eggs, sausage, waffle and yogurt with real berries and fruit.

The breakfast was sub par. Only skim milk, not any sugar by coffee. Half of the displays were empty and it was a Saturday morning. Room itself was comfortable but needs a redo, it grosses me out when I see stains on couches or carpet. The workers that I did see were very friendly though. This hotel wasn’t bad at all, but just not as great as I would usually expect.

My room was very clean. When I was wiping surfaces with my own Lysol wipes, I saw no dirt on the wipe. Only thing I was unhappy with was that housekeeping did not clean the room and so I had to call the front desk for clean towels. I only stayed 2 nights.

Nice

Love the excellent and friendly so!!

Property needs some major maintenance. Bathroom in the room and near lobby smells like mold . The room was really bad with odor . Property not properly staff to keep clean and have things in good working order . Many long term workers stay here and that is their main clients. Not a great family place to stay .

The man who checked us in was wonderful. The room had a worn look to it and tge capets were stained.

love this hotel, only complaint is the beds are too hard.. our backs always hurt after one night in the beds, have to sleep on couch :( get new mattresses, will be perfect!!

Great bang for the buck. Nice breakfast, monday-wednesday drinks and pizza in the evenings. Room was nice. For what it cost.. great value.