8.0
Very Good

From 237 reviews

Provided by travelers on
Cleanliness

7.9

Room Comfort

8.0

Meal

7.7

Location

7.9

Service and Facilites

8.0

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Traveler Reviews Sandunes Beach Resort and Spa

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Heera
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9.7

/10

Reviewed 2 week(s) ago

There is a private beach and a very cheap menu The resort is old so the rooms are not like new resorts. But I think it's good. Walking to the beach, the beach has staff to clean the trash and it's not as dirty as the center. There are 3 private and large swimming pools: children, 1m8 and 1m5, families with small children should watch. The bungalow I stayed in was clean and airy, the design was a bit strange because as soon as I entered, there was a toilet 😂. I stayed here for 1 night and liked it better than at Centara. Depends on the person
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NGUYEN V. T.
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Staycation
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9.4

/10

Reviewed 13 week(s) ago

Resort has beautiful location, friendly staff
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2 people find it helpful

Khuc T. L.
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5.6

/10

Reviewed 28 week(s) ago

The food is bad, there are few dishes, the breakfast buffet is made up for nothing. 4-star hotel service is very bad compared to 2-star hotel. Will not come back a second time. Tolet is foul
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5 people find it helpful

Do Thi T. T.
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5.0

/10

Reviewed 32 week(s) ago

Check in takes a long time. Horrible. Dirty, terrible facilities, calling to fix anything takes hours or is ignored. I was fooled by the pictures and the 4 stars.
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5 people find it helpful

ngo t. d. h.
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4.8

/10

Reviewed 70 week(s) ago

Phòng bẩn cũ kỹ như một nhà nghỉ, thiết nghĩ resort không nên lừa khách hàng như vậy, còn cố lừa không hoàn tiền cho khách, mọi người tránh để bị lừa ạ

4 people find it helpful

Tran H. A. T.
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5.1

/10

Reviewed 75 week(s) ago

Mr. bellman was very enthusiastic. And unfortunately that is the only thing I am satisfied with about the hotel. Really, I expect a lot from the resort to end my 5-day vacation. However, what I got in return is that the beach is very dirty and almost impossible to swim. Swimming pool has broken bricks, dirty and old. Pool loungers have pins as pictured. Scratch my hands and feet. As for the bedroom… haiz. I don't use any hotel towels. But towels like the picture are not acceptable. Breakfast has a few dishes and almost no seasoning. The restaurant staff is okay…. The elevator is old and the lights are flashing and it makes me think I'm watching a movie. Can't wait to go in again. Scary. There's no parking or I don't know. You have to park right on the slope. Pulling the handbrake to slide the car has to take the stone to block the wheel. However, the hotel campus has a cool and clean space. Except for the restaurant department, from the security guard, the reception is ok. Bellman seems the best. I looked at the reviews on google map, and I comforted myself that the hotel is not so bad. But in fact, I see that most people's comments are correct. Hope the hotel can fix it better. Well, near the resort, there is a muinehub cafe with many delicious varieties and reasonable prices. You can book grabfood to the resort for cheap.
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6 people find it helpful

Accommodation's Reply
16 Aug 2023
Welcome, honored guests, Thank you for trusting and choosing Sandunes Beach Resort & Spa during your recent vacation. Every positive feedback from you brings joy to the resort staff because we are constantly striving to improve the quality of our services with the desire to bring you good services. best. We are sorry for the bad experience that happened to you, we have consulted with the relevant departments to check and strengthen our service. Thank you once again for sharing your experience and we hope to continue to accompany you on your next vacations. Best regards, Sandunes Beach Resort & Spa
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DANG K. T.
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8.5

/10

Reviewed 76 week(s) ago

Good services, staffs are very nice. I will back on next time.

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Accommodation's Reply
10 Aug 2023
Dear Guest, We greatly appreciate your comments regarding your stay at Sandunes Beach Resort & Spa. Any positive feedback brings us joy. I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Sandunes Beach Resort & Spa.
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TRUONG B. H.
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6.0

/10

Reviewed 78 week(s) ago

khách sạn 4* nhưng cơ sở vật chất xuống cấp. Vệ sinh phòng cũng kém. Khăn tắm thì cũ nát rách rưới. Chỉ xứng đáng là khách sạn 2*.

2 people find it helpful

Accommodation's Reply
06 Aug 2023
Welcome! Thank you for taking the time to review Sandunes Beach Resort & Spa. Her valuable comments have been transferred to the Hotel Management Board to further improve the quality of customer service. We always strive to provide the best experience for all of our customers and in this case we are very sorry that our service was not up to your expectations. We would like to send you our sincere apologies and hope to have the opportunity to welcome you back so that the hotel has the opportunity to serve you better in the future. Sincerely thank you! Sandunes Beach Resort & Spa
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Nguyen N. B. M.
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8.5

/10

Reviewed 81 week(s) ago

Nhân viên nhiệt tình, gia đình tôi đã có một kì nghĩ dưỡng thật thoải mái, bãi biển sạch, hồ bơi rộng, thoáng mát, phòng sạch sẽ

5 people find it helpful

Accommodation's Reply
08 Jul 2023
Dear Guest, We greatly appreciate your comments regarding your stay at Sandunes Beach Resort & Spa. Any positive feedback brings us joy. I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Sandunes Beach Resort & Spa.
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PHAM N. K. V.
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8.5

/10

Reviewed 83 week(s) ago

- Khách sạn thích hợp cho việc nghỉ dưỡng cho gia đình, các cặp đôi nhưng tiện nghi phòng cần bổ sung ổ điện ở cạnh phía giường ngủ để tiện cho việc sử dụng hơn. - Menu Buffet sáng cần đa dạng món hơn. - Nhân viên thân thiện, hỗ trợ nhiệt tình. Cảm ơn Mr. Huy Lê đã thông tin khá cụ thể về các dịch vụ của resort và các địa điểm vui chơi, ăn uống uy tín.
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7 people find it helpful

Accommodation's Reply
23 Jun 2023
Hello Ms.Vy, We thank you for your compliments. We are happy to pass on your positive feedback to our staff. Your satisfaction is the best reward for our team who work every day to provide impeccable service. We hope to see you again soon. Best regards, Sandunes Beach Resort & Spa.
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Huynh N. H. L.
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8.5

/10

Reviewed 84 week(s) ago

The view near the sea is beautiful, but the upper part from the entrance looks so dilapidated, the room is degraded, the wc can't drain, the TV can't be turned on. Breakfast has many dishes but also bth, has a clean view of the sea and swimming pool
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6 people find it helpful

Accommodation's Reply
23 Jun 2023
Hello Ms.Ly, We greatly appreciate your comments regarding your stay at Sandunes Beach Resort & Spa. Any positive feedback brings us joy. I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Sandunes Beach Resort & Spa.
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BANH KHANH DANG
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8.5

/10

Reviewed 85 week(s) ago

Resort có vẻ xuống cấp rồi, cũ kỹ quá. Phòng mình ở là bungalow nhưng nhà vệ sinh thì không thoát nước, cứ ẩm ẩm. Tivi thì không mở được. Nhân viên checkin thì lâu quá. Được cái đường xuống hồ bơi và xuống bãi biển đẹp thoáng, hồ nơi nước ấm trẻ em rất thích. Thức ăn thì tạm được

1 people find it helpful

Accommodation's Reply
23 Jun 2023
Hello Mr.Dang,, We greatly appreciate your comments regarding your stay at Sandunes Beach Resort & Spa. Any positive feedback brings us joy. I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Sandunes Beach Resort & Spa.
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Nguyen A. T.
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6.1

/10

Reviewed 85 week(s) ago

Phòng nội thất xuống cấp và cách âm quá tệ nên rất ồn ào. Ăn sáng ít món và không ngon. Chỉ có điểm cộng là nhân viên nhiệt tình, vui vẻ dễ thương.

4 people find it helpful

Accommodation's Reply
09 Jun 2023
Hello Miss Thy! Thank you for taking the time to review Sandunes Beach Resort & Spa. Her valuable comments have been transferred to the Hotel Management Board to further improve the quality of customer service. We always strive to provide the best experience for all of our customers and in this case we are very sorry that our service was not up to your expectations. We would like to send you our sincere apologies and hope to have the opportunity to welcome you back so that the hotel has the opportunity to serve you better in the future. Sincerely thank you!
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Thy H. V.
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9.3

/10

Reviewed 89 week(s) ago

Eating and drinking 9d, scenery 8d, room 6d, bathroom and toilet 4d, the faucet was boring. Overall, 3 stars is not a 4 star resort. Probably going on a holiday, so it's quite expensive to spend 6 million/2 nights, but if this place is cheaper, the experience will be fine
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3 people find it helpful

Accommodation's Reply
11 May 2023
Hi Hien, We are very grateful for your comments regarding your stay at Sandunes Beach Resort & Spa. Any positive feedback brings us joy. I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Sandunes Beach Resort & Spa.
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Thanh T. P.
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8.5

/10

Reviewed 91 week(s) ago

Nhân viên hỗ trợ nhiệt tình, phòng sạch, tiện nghi

4 people find it helpful

Accommodation's Reply
28 Apr 2023
Hello Ms.Thuy, We thank you for your compliments. We are happy to pass on your positive feedback to our staff. Your satisfaction is the best reward for our team who work every day to provide impeccable service. We hope to see you again soon. Best regards, Sandunes Beach Resort & Spa.
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tran t. m. t.
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5.2

/10

Reviewed 93 week(s) ago

Too old, although the room is clean, it is too old. Not very well insulated. The swimming pool and the beach are also without lifeguards. The sea is too much garbage. The surrounding is wild and the construction works a lot. The buffet is simple and not very tasty (this segment is based on my taste). Not worth the money. I only stayed for 1 day and 1 night and couldn't stand it, so I checked out immediately. Resort should change for the better
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6 people find it helpful

Accommodation's Reply
14 Apr 2023
Hello Ms. Dat! Thank you for taking the time to review Sandunes Beach Resort & Spa. Her valuable comments have been transferred to the Hotel Management Board to further improve the quality of customer service. We always strive to provide the best experience for all of our customers and in this case we are very sorry that our service was not up to your expectations. We would like to send you our sincere apologies and hope to have the opportunity to welcome you back so that the hotel has the opportunity to serve you better in the future. Best regards, Sandunes Beach Resort & Spa
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To Diem M.
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9.1

/10

Reviewed 95 week(s) ago

Nhân viên rất nhiệt tình, có chút sự cố phòng , bạn nhân viên đã nhiệt tình hỗ trợ, xung quanh đang sửa chữa, cũng không ảnh hưởng lớn. View biển đẹp , đồ ăn sáng cũng ok , nói chung phù hợp với giá tiền , chụp được rất nhiều hình đẹp
+4

2 people find it helpful

Accommodation's Reply
02 Apr 2023
Hello Ms.My, We are very grateful for your comments regarding your stay at Sandunes Beach Resort & Spa. Any positive feedback brings us joy. I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Sandunes Beach Resort & Spa.
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Phu N.
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8.5

/10

Reviewed 96 week(s) ago

Khách sạn nằm ngang đồi cát. View đẹp, sạch sẻ, nhân viên thân thiện. Phòng ốc có dấu hiệu hơi xuống cấp. Hồ bơi đẹp. Hài lòng!

4 people find it helpful

Accommodation's Reply
21 Mar 2023
Dear Guest, Thank you for choosing Sandunes Beach Resort & Spa for your stay. We greatly appreciate your comments regarding your stay at Sandunes Beach Resort & Spa. Any positive feedback brings us joy. I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Sandunes Beach Resort & Spa.
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Le Ngoc H. H.
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9.1

/10

Reviewed 97 week(s) ago

Nhân viên nhiệt tình, nhưng khách sạn hơi cũ, mình đi lúc đang cải tạo lại nên hơi lộn xộn, ăn sáng khung từ 7h đến 9h30 nên khách dồn ăn nên hơi đông, được cái bị trí đẹp, tối tối chạy xuống mũi né ăn hải sản cũng ok, yên tĩnh dễ chịu

8 people find it helpful

Accommodation's Reply
21 Mar 2023
Dear Guest, Thank you for choosing Sandunes Beach Resort & Spa for your stay. We greatly appreciate your comments regarding your stay at Sandunes Beach Resort & Spa. Any positive feedback brings us joy. I will share your feedback with my staff. I'm sure this feedback will be an encouragement to our entire staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next trip will be as pleasant as the previous ones. Best regards, Sandunes Beach Resort & Spa.
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Nguyen T. V.
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9.1

/10

Reviewed 98 week(s) ago

Nice hotel service. But the bathroom kind of wet floor.

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Accommodation's Reply
02 Apr 2023
Hello Ms. Vy We thank you for your compliments. We are happy to pass on your positive feedback to our staff. Your satisfaction is the best reward for our team who work every day to provide impeccable service. We hope to see you again soon. Best regards, Sandunes Beach Resort & Spa.
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