Overall Ratings & Reviews Best Western Shepherdsville

They accepted my military and gave a discount. They work with me after Expedia canceled. The price for having a pet there is one of the best I had a situation while I was there and they were very helpful and kind.

Plenty of restaurants close by, also conveniently close to the interstate

I was impressed with the cleanliness of the facility and the friendliness of the staff.

Room itself was pretty good but the shower was very dirty and the floor was not clean. Lady at the counter stated “New cleaning staff”. I told her she should think about a different cleaning crew. Plus we stayed 2 nights and no one came to clean the room at all or checked to see if we needed anything

Bad customer service

It was good location and Bea was great

It was a good stay. The room was good.

Room was dirty , bathrooms didn’t was clean when we do ck in and the carpet at the room was really dirty

It was noisy, and rhe outside of hotel was so so.

Property was very good.

The rooms were clean and fu ctional. Breakfast was delicious. Staff as friendly and helpful. Only difficulty- the matreeses are very firm.

It was very clean and service was great. Employees we came into contact with were friendly and helpful

Noisy

The staff was very friendly. They helped us with taking our Derby pictures. The welcome bag was very nice. Breakfast was good. The room was adequate.

Hotel was close to Kentucky Expo Center and there were many places to eat within a mile of the hotel

We thoroughly enjoyed our stay and appreciated the outstanding hospitality from the staff.

Thank you for a great trip.

Decent for the price. Didn’t have breakfast so I don’t know how it was. The room was clean but people were smoking and the smell was coming in under the door. Very quiet and no road noise being close to the interstate. My dog was allowed at no extra charge and seemed to be very comfortable lol Would definitely stay here again.

Good hotel to stay in. Stopped for one night on the way to Ohio and it was easy in and out. Restaurants and convenenience stores were close to the hotel and easy to access the rooms. Good breakfast - the mini waffle maker was a nice touch.

The room did have stink bug but other than that the room and service was excellant.