8.3
Very Good

From 648 reviews

Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.1

Location

8.6

Service and Facilites

8.3

People often mention about Mercure Bali Legian
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Bedroom (7)
Surroundings (5)
Room Space (5)
Bathroom (5)
Activity Option (4)
Ambiance (4)
Distance to City Center (3)
Accessibility (3)
Family Friendly (3)
Staff Friendliness (3)
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Traveler Reviews Mercure Bali Legian

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Customer reviews
hanum f.
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Leisure
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10.0

/10

Reviewed 1 week(s) ago

Front office staff, very friendly.
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A***a
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Leisure
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9.7

/10

Reviewed 2 week(s) ago

Strategic location, very close to the beach, minimarket, shopping places.
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A***a
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Leisure
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9.7

/10

Reviewed 2 week(s) ago

The location is very strategic to go everywhere, close to Alfamart, Circle, places to eat, the beach and close to laundry by the kilo ehehehe.
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herry s.
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Staycation
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9.1

/10

Reviewed 6 week(s) ago

Strategic location. Close to everywhere.
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dewi p.
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Leisure
icon-origin-TRAVELOKA

9.3

/10

Reviewed 11 week(s) ago

The staff is actually friendly, but when there is an urgent need, it is difficult to call them. Even though when checking in they informed me that if you need anything, you can call FO. Clean rooms, clean pool, delicious food. Can walk to Legian and Kuta beaches. Stayed here for the second time and was quite satisfied.
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G***t
icon-origin-TRAVELOKA

10.0

/10

Reviewed 12 week(s) ago

The location is near Legian Beach, easy access to tourist attractions.
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D***a
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 20 week(s) ago

Great Hotel for escape trip, will back soon!

3 people find it helpful

M***l
icon-Leisure
Leisure
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6.5

/10

Reviewed 29 week(s) ago

The facilities are very old, the room is so small. The water in the swimming pool smells bad and seems not clean. And the swimming pool is not big as the picture looks like. The price of this hotel is not fair. I have stayed at another hotel in June, which is more closer to the beach, and with larger room, but almost half price from Mecure. I have been travelled in bali for many times. This is the worst hotel I have stayed in Bali. I am very disappointed. The room service staff are passionate and very nice, but there is a girl at the reception seems not happy. She would rather serve White People than serve me-an asia face people. She always wear a fake and cold smile. Anyway, other staffs are very nice. Not recommended, with this price, you have many other good choices.
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1 people find it helpful

Jensen P.
icon-origin-TRAVELOKA

8.3

/10

Reviewed 51 week(s) ago

The hotel is comfortable to stay with family, the location is also very suitable for those who like to travel, but the food at the hotel during breakfast in my opinion, the taste of the food is not very good and the food menu is very lacking.
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4 people find it helpful

jodhantara Aulliyandika
icon-origin-TRAVELOKA

9.4

/10

Reviewed 80 week(s) ago

Great location, clean room, cozy.

1 people find it helpful

regina n.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 87 week(s) ago

Had to wait around 30 mins for check in process, but we could drop our baggage first and received welcome drink. The room well prepared, nice and clean. The cons is the lighting, but its OK for me. Various menu for breakfast, have 2 pool (near the restaurant and at 4th floor) which nice. Location near the Legian beach and tourist area (restaurant/art market) also not too far from airport (need to take car/bycycle). Good service from all the staffs. So far we have a great experience at Mercure Legian!
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3 people find it helpful

Harry Setianto
icon-origin-TRAVELOKA

8.8

/10

Reviewed 94 week(s) ago

Staf hotel yang baik dan ramah, kamar bersih dan nyaman. Dekat dengan pantai berjalan sekitar 2km dari hotel. Lokasi strategis dekat dengan restoran, minimart dan toko-toko. Sayang kolam renang lantai atas lagi direnovasi

2 people find it helpful

pipin h.
icon-origin-TRAVELOKA

6.0

/10

Reviewed 96 week(s) ago

I stayed on June 22, 2023. The check-in process took a while, some guests complained because the room wasn't ready. When I bought the voucher in the app, I only read breakfast included, it turned out that it was only for 1 pax. The room looks clean and has complete amenities. But at night after dinner outside when I entered the room it turned out that the floor was dirty like it hadn't been mopped and the linen was also dirty because my skin immediately itched. With the big name of the Accord, the standard of cleanliness should be higher. Friendly staff.
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5 people find it helpful

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endang
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9.7

/10

Reviewed 97 week(s) ago

Like staying here, friendly service, location to Legian Beach, just walk. Anyway, comfortable staying here.
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1 people find it helpful

yeni
icon-origin-TRAVELOKA

6.0

/10

Reviewed 102 week(s) ago

Dark room, lots of mosquitoes, musty smell of pillows.
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3 people find it helpful

Accommodation's Reply
07 Jun 2023
Dear Bapak Yeni Yunus, Greetings from Mercure Bali Legian Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations. I understand your disappointment, and I have addressed your concerns to my team member and ensure you that we have already taken appropriate action to prevent future occurrences and for our better improvement. Thank you again for sharing your experience, and we hope you will give us an opportunity to better serve you in the future. Best Regards, Sussy Rosiani FO Manager
Dewi C. S.
icon-origin-TRAVELOKA

5.3

/10

Reviewed 103 week(s) ago

Resepsionisnya ramah-ramah tapi kamar kami sampai didatangi 2 staff hotel & 1 security alasannya sign DND nyala seharian padahal lampu itu saya nyalakan karena tidak mau kamar saya dibersihkan karena baju-baju berantakan di hotel lain saya nyalakan berhari-hari ga masalah kok trus makanan sarapannya ga ada enak-enaknya.

2 people find it helpful

RR Tri Safina
icon-origin-TRAVELOKA

6.4

/10

Reviewed 108 week(s) ago

Arrived at the hotel at 2 pm, but could only check in at 5 pm with the reason the room was not ready. 👎.
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3 people find it helpful

Accommodation's Reply
01 Apr 2023
Dear RR tri Safina, Warm Greetings from Mercure Bali Legian, We thank you very much for your willingness to choose our hotel as your accommodation while in Bali. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Sincerely, Sussy Rosiani. Front Office Manager.
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Azhar R. P.
icon-origin-TRAVELOKA

6.1

/10

Reviewed 109 week(s) ago

The first day the room was not cleaned, the choice of buffet breakfast was not varied and it seemed that the hotel had not been maintained properly.
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4 people find it helpful

Accommodation's Reply
01 Apr 2023
Dear Mr Azhar Rasyad Pawiro, Warm Greetings from Mercure Bali Legian, We thank you very much for your willingness to choose our hotel as your accommodation while in Bali. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Sincerely, Sussy Rosiani. Front Office Manager.
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EVI
icon-origin-TRAVELOKA

8.5

/10

Reviewed 110 week(s) ago

So far all is good. Kamarnya bersih banget, air panas pun berfungsi baik. Semuanya oke kok nyaman, Legian better daripada yang di depan Pantai Kuta.

1 people find it helpful

Accommodation's Reply
25 Mar 2023
Dear Mrs Evy We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Sussy Rosiani
Supriadi S.Sos M.Si.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 117 week(s) ago

Kamarnya bikin orang betah. Nice pemandangannya.

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Accommodation's Reply
05 Feb 2023
Dear Mr Supriadi, Warm Greetings from Mercure Bali Legian… We are honored by the review you wrote. We are very happy to know that you had a pleasant experience while staying at Mercure Bali Legian. Satisfying guests by preparing the best facilities and also the best service is our commitment to every guest. We look forward to welcoming you and your family back in the near future. Warm regards, Sussy Rosiani Asst.FO Manager
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Number of reviews per page
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