Very clean room and friendly staff.

Rooms are clean beds are extremely comfy. Staff is so polite and professional.

Very nice place

Wow exceptional hotel, now I know where to book for my next trip to Mexico City! This place was exceptional 10/10 👍

Room was clean and bed comfortable. Traffic noise was bad. Breakfast was decent. Eggs, beans fruit, yogurt and very good coffee. No meat except deli style meat. Shuttle bus was clean and drivers nice.

A high Customer Services… brakfast/lunch is another world

A equipe foi muito atenciosa e amigável! Café da manhã saboroso e o serviço de transfer gratuito de/para o aeroporto faz muita diferente. Pretendo voltar mais vezes!

Too too far from Felipe Angela airport. Restaurant poor food. Will never go there again. In general not a good location and poor vibe. Not one thing special.

Nice staff, clean and very spacious

Clean and comfortable. Good breakfast. Airport shuttle.

very clean, staff friendly. the only downside is the room was facing the main avenue, and you can hear the car passing by specially the heavy trucks with loud mufflers.

The room was very nice, and the staff was very helpful.

Clean and comfortable room.

We ate at their restaurant and got terrible food poisoning

Very nice people

Ok

The hotel itself was great. My check in process sucked, when I walked in the lady at the front desk did not say anything no greeting, no acknowledgement, no "Ill be with you in a moment" for a whole minute she was busy "watching" something on her computer screen. Two hours later my hotel room phone was not working and I walked downstairs and the same woman once again too busy on the computer did not once look up nor did she acknowledge me but this time the gentleman next to her did ask if he can help. Everything was fine except for HER poor customer service.

The breakfast was great in my opinion. The staff were all friendly. Our room was very large.

Stayed here for a night, front desk staff were friendly and very helpful. I had frozen breastmilk I had to store, the rooms didn’t have refrigerators but they allowed me to store the milk in the restaurant freezer. The rooms were clean, the complimentary breakfast was delicious! We really liked how they had a complimentary shuttle that drove us directly to our designated terminal. The only downsides were that the television didn’t work while we were there and room service took forever to arrive. They had told us room service would take 40 minutes but we for our food 1 hour and 30-40 minutes later.

Hotel was okay, but I got super frustrated with the announced shuttle transfer service from airport to hotel (which was one of the main reasons to book this hotel). The process to get this service completely unclear in the hotel FAQ, and even after struggling a lot to reach the place in the airport (where I could take the van), the driver informed me I should have called the hotel and book it first: the van had only another two passengers and left me there while the car still had plenty of space... I gave up and took a taxi.... once at hotel, the reception didn't show any empathy to my issue.... Long story short, I picked an expensive hotel close to airport where I wouldn't have any to come / go from airport, and ended up paying additional USD 20 for a 3-minute ride.... Terrible experience.... watch out....