At 5.15 am in the morning of our stay, there was a drunk guy who kept pressing door bell to wake us up and bang on the door. Since the peephole was broken, we couldn't see through it to find out who the person was. Worrying that it might be some urgent matter like fire or something else, we opened the door, and the drunk guy pushed hard to get the door open. We had to push back and even kind of elbowing on his fingers to push him away and close the door. I reported immediately to receptionist on duty that night, but he said there was nothing he could do because he did not have access to the camera (imagine what would happened if it was a burglar or intruder). There was no sorry or apology the next morning either from hotel manager or security team. Only upon check out, I insisted an explanation, they offered a brief sorry and said that it was a drunk guy who got to wrong room. This is the first time I have experienced something like that and given all traumatic experience we had to deal with, an brief explanation and a dismissal excuse is all they can offer. If this is a hostel or some love hotels I would have not bothered. But if you rate yourself 5 star you'd better have a procedure to deal with this kind of thing. So if you plan to book a 5 star hotels in Saigon, avoid this one. You probably won't have to deal with this kind of stuff. Also this hotel has a very romantic decoration for couples so you can imagine all kind of weird things might happen here at night. I will not go as far as saying it's a 5-star love hotel. But unless you are ready for that kind of unpleasant experience, better avoid this at all costs if you just need a decent place to sleep, and not some kind of weirdly love-themed hotel.