Overall Ratings & Reviews Sanctum London Belsize Road

It's a great place to stay. Very spacious and clean. The location is great, approximately a 20-minute ride to central London by subway or taxi. Highly recommended, and I will definitely stay again in the future.

I booked for Christmas to be close to a sick relative and was pleasantly surprised by how great the communication was before arrival. They offered me a complimentary upgrade which was overly appreciated! On arrival, check in was easy - there is 24 hour security. Lovely property, clean big rooms and had everything could need. Much preferred over a hotel. My only issue was the location of Kilburn isn’t great however it does have great tube access to central.

Very big apartment with balcony. Great communication via whatsapp eg. For airport transfer, luggage storage. My daughter forgot her belongings and they keep it for later.

Home from home everything we needed

The apartments are good, location not that good also overpriced. Staff so friendly and helpful. Check out quite early at 11 where you can not check in before 3

I was so surprised on how clean and new the hotel was...was a wee bit scared because of price...but it was lovely! Bus stop right in front, store nearby, 2 excellent restraunats...it was so good! I would suggest they put some paper towels in kitchen and some washcloths would be nice..other than that..perfect!

Stayed for the weekend with our children age 4&5, clean bright and plenty of space with everything to self cater close to the tube kilburn park. Only suggestion would be some hooks for hanging coats, same for towels in the bathroom and a mirror in the bedroom! Otherwise brilliant place to stay

I thought we had booked a room with king sized bed, but we just a queen. Otherwise okay. Was plenty of room in the suite. Good location. Plenty of restaurants.

Overall, nice and professional staff. The surrounding area is grimy and felt a little unsafe especially after dark. The rooms are way over heated. Turning the heating down didn’t make any difference - stuffy and stale air.

I used to stay in this serviced apartment for the last 9 years unfortunately my last sat was not great the management are not helpful at all plus the cleaning service is very bad I stayed for 11 nights and they cleaned the place only twice plus you can’t ask for simple thing like tissue I will never recommend this place to my family and friends with the amount of the money I have paid I am sure I can find better places. Plus the area not safe any more .

Everything was good. Except my door lock didn’t work and it took a few days to fix. Also there isn’t regular daily maid services. The carpet in the upstairs room was a bit dirty. And the bathroom upstairs had a strange configuration so it was tough to use the toilet. The water pressure was weak as well. But overall good place.

While it was nice to have the extra space of an apartment, the overall experience at Sanctum London Belsize Road Apartments was underwhelming. The amenities were quite basic—just four bottles of water in the fridge and nothing else. Parking was offsite and cost £28 per night, which added to the inconvenience. The bed was just okay, but there wasn’t much bedding, and the apartment didn’t feel particularly clean. Housekeeping came by to change the towels but didn’t make the bed or tidy up anything else. On top of that, they seemed very eager for us to leave—calling at 10:15 a.m. to remind us about checkout and then calling again at 11:05. At the end of our stay, they handed us a card inviting us to stay with them again, but honestly, we’re not interested. We wouldn’t choose to stay here again.

The room is spacious. Facilities are pretty new. The staff need a little bit more training. One day there was no hot water in my room. Took a pretty long time to get it fixed.

I feel like I'm nitpicking because the employee's were wonderful and the premises were spotless. They couldn't do more for us or be more helpful, but: The only place to put clothes for 3 people was closet with a couple shelves. Had to ask for hangers, there were 2. Bedroom had 2 nightstands with 2 small drawers in each. There was no place to put suitcases. We were only given one door card and one small bar of soap. Once you learned how to use the buses and tube with the citymapper app transportation was easy to navigate and get into city.

The staff are really lovely and helpful

I like the overall condition of the property and their help to have us understand the info regarding transportation, shopping and etc. One thing though, there is no outlet to connect hair dryer in the bathroom. Water pressure in the shower was good but the water doesn't drain completely.

Wonderful hotel

Very good, no complaints at all

Clean comfortable and spacious apartment in Kilburn

great location