It was fine

Sorry I picked this property. Lots of unrepaired damage in the room and no idea when the floor last had a cleaning; wiped up a little water I spilled and the paper towel was black! Boom box upstairs was going till after 1:00 am, no one in office to complain to.

I was given the wrong room, the pictures advertising a lobby that doesn't exist. The area is suspicious, I'm surprised my car wasn't broken into. I think I got bit by bed bugs. Wifi was terrible. Everything listed as "included" was actually an extra fee.

The hotel is used for long-term stay of some refugees and junkees. For breakfast which is supposed to be included, they brew coffee but do not provide paper caps. One needs to ask the hotel staff to give you muffins from the hidden counter every time, as they are afraid that junkees will eat all muffins at once.

The couch was ripped up, the television was broken, the wifi didn’t work!

We were greeted like we were scum of the earth by a lovely woman at the front desk. The whole place stunk of marijuana. Weird sketchy location. The freeway across the street was extremely loud all night long. The floors were filthy in the room and one of our pillows had blood stains. Do NOT stay here

Clean room and conveniently located an Uber ride away from Providence.

It was decent. Not too bad for the price

Canceled my reservation an hour after check-in while I was already 2.5 hours into a 3.5 hour drive for my daughter’s Nationals competition. I booked months in advance through Expedia. They claimed they were short staffed and overbooked. The manager, was unapologetic and told me to “book somewhere else.” When I explained we were traveling with a baby and were one hour away, he threatened to hang up on me for “yelling” when I was simply upset. Another parent from our team arrived and was told the same thing. She also said the property looked rundown, smelled like cigarettes, and had panhandlers outside. Canceling reservations last minute after check-in time is completely unprofessional. The lack of accountability and customer service made it worse. Would not recommend.

room had a strong cigarette smell

The room was disgusting. Clumps of hair on the bathroom floor, reeked of cigarette smoke, couldn’t even open the window because the blinds were so disgusting, I was scared to touch them. And what made us say ‘NOPE!’ Was the dead cockroach just lying on the headboard… staff apologized and said I would get a refund, so we will see if the money goes back to my card. I will be calling in a couple days if not. Terrible experience.

Everything was clean and staff was polite, but it appears to be an older property without amenities including hairdryers, kitchen supplies, or housekeeping services. For the price point, it was fine. It was close enough to the conference center, but there are several different options available. We would probably spend more money to have an upgraded experience.

Housekeeping service need to do better and they need a better furniture in the rooms.

Got to the property and they had no room for us even though we had a confirmation number and a message through Hotels.com from then. Had to find another hotel at 9:00 at night

Wasn't Breakfast... Only Coffee, Hot Water, No Cream

Juste correct

Staff support was lacking, door locked upon arrival. Staff was already gone contacted Expedia and never heard back from the staff of hotel or Expedia.

First,The room was excellent. On the first moment i arrived, the associate was mean. She wouldn't let me use the restroom or hold my bag or didnt say welcome. Second, i think your breakfast choices could be better. Grab and go. By the time you came at 7:30 nothing was left. Third, the people in the room above me were so noisy at 1:30 in the morning. Made it difficult to sleep. Too bad, it was centrally located and hope next time things will be better.

Perfect

We had to stay there for a dance comp, so weren’t really looking for anything super nice, just sleeps able. Well, not this place. It was horrific ~two men were fighting outside as we drove up and the cops came, one man was arrested~ whose mother lives on property😳FILTHY room, hair on bed and BLOOD splattered on desk. We left immediately. I was absolutely mortified. NEVER AGAIN.