Cabinet doors and drawers missing in kitchen. No coffee maker. No cups in kitchen or bathroom. Lights burned out. No ice in ice machine. Requested noon checkout at desk - housekeeping woke us up before 11am. Dirty towels in bathroom.

Room was extremely dirty with hair and dirt on the bed like an animal had been in the bed. Room smelt like animal as well. Guy at front desk was very nice and let us change our rooms but the cleaning staff needs to step up and make sure the rooms are clean.

Roaches

We spent one night here on a quick trip to visit family in Providence. The bed was comfy and the heat/ventilation system worked great (important on a cold winter weekend!). There was some hair on the vanity in the bathroom, but the rest of the unit seemed clean. We were provided with only one bath towel. There was no number provided to call the desk, so I went down to request another towel. It never arrived so we just had to share the one and use the hand towels. My biggest issue is that even though ESA touts their studios with a kitchen, there are no dishes or anything else provided! They have to be requested, something not mentioned in their elaborate online promotion of the hotel. No flatware, cups, plates, nothing. We drank out of our water bottles all weekend! I requested a coffeemaker Saturday afternoon which also never arrived. It's a shame that ESA is so obviously skimping on the basics that any traveler would expect at a hotel. They have a good business model and they're an economical option. I willl hesitate to stay at one again knowing that they over-promise and under-deliver on hospitality. It wouldn't cost them that much to correct the deficiencies, and possibly get more repeat business.

The breakfast is a joke. It was nutrigrain bars, packaged muffins, and instant oatmeal. No juice, no tea. Place smelled of piss and weed. Very loud guests

No comment

First of all, when I arrived at 1:40am on Saturday, 12/14, the front desk clerk told me they had overbooked for the evening. I had to then find another hotel to stay for the rest of the night, and it's impossible to book a hotel online for the night after midnight. Second, I haven't gotten a refund for this extreme inconvenience. I didn't end up finding another hotel to stay in until an hour later, and having only gone to bed after 3am, I had to work this morning 10am. This overbooking was totally unnecessary and rude. This is why my review for this establishment is bad.

Hotel has roaches

The lady working was super nice but the hotel was really dirty, smelly, and things were broken. Not a family place…cheaped out and won’t do that again

It was cold in the room and took the whole night to warm up. We had to get up early so didnt sleep.

It was god awful. I kicked off my shoes and within seconds my socks were black and filled with hair. Hardly any soap or shampoo. I made a path from the bed to the bathroom with the towels so I didn’t have to walk on the floor after my shower. I really had no other options but to make it through the night there. Drunks everywhere and a real unsafe feeling. My wife was even hit on by a man with a bottle in a paper bag while we attempted to get onto the elevator.

Didn't honor the reservation refud

Its dirty and the TV doesn't work

The staff is very friendly. The condition of the hotel needs to be updated as the couch and the toilet is very worn out.

From the time i checked in to the time i checked out continous banging door slamming noises through out night noises 4 am to 10am when i left. Hallway caroets disgusting. For 130 a night should be more pleasing more presentable plus receptionst was not friendly was and looked annoyed

This was the worst hotel i have ever stayed in. The lobby furniture was filthy. The carpet in the hallways were filthy, littered with trash and dry gum. When i got to my 1st room, as soon as i opened the door, there was an awful smell, like the room hadn't been cleaned in a long time. The bed coverings had stains and the floor was sticky. I told Justice at the front desk (who was an amazing person). Justice gave me another room. It smelled clean, but really wasn't. After my sin and i took a shower, we noticed that walking from the shower to the bed, that the bottom of our feet got filthy. I decided to lay towels across the floor, from the bathroom to the bed area. When i looked at the floor and under the bed, it looked liked tye floor hadn't been seept or washed in quite sometime. There was food debris, trash and other debris along the floor, and under the furniture throughout the room. The next day, i told the front desk girl about the issue and asked if someone could wash my floor, even giving a tip of $5.00 to do so. When my son and i got home that evening, the floor was never washed. Also, i had to clean the pubic hair out of the unwashed shower.

Bedsheets had red stains, walls had stains,when turning on bathroom lights it made a loud banging noise. In addition I could hear the 95 south highway car noises so clearly. This is a pet friendly hotel and there was a grey bulldog being walked around while I was checking in. This dog looked like he could eat me. I felt unsafe.

Very thin walls! We could hear the TV from other rooms, there was also a lot of adult activity that was very noisy. For the bedding, there was just one sheet, no blanket, and three flat pillows for two adults.

Awful on all levels. Never giving this chain my business again. Slow reception, bugs in the room, dirty. Should be labeled as a motel.

My room was clean and luckily I had no issues with bugs. HOWEVER, I don't think the carpet in the hallways has ever been cleaned. If you want housekeeping you have to request it and pay extra. The laundry room doesn't have a change machine, they don't keep quarters at the front desk, and the machines don't take cards. The employees were blasting a radio in the hallway and never seemed to be at the front desk when I needed them. I had a kitchenette but NO dishes nor silverware... not even an individually wrapped dispisable cup to take my medication. Since it's an Extended Stay, some people were residents. My hallway smelled like cat urine/litter boxes and when I mentioned it to staff, they said they allowed dogs but were sure they didn't have cats. I've had cats and I know that smell. I wondered how they would know if there's no housekeeping staff entering the rooms. I said, "You might not think there are cats here, but I'm telling you there are." It was brushed under the rug like I was the one who didn't know what I was talking about. Also, don't rely on the grab & go breakfast. It's pre-packaged dry muffins and packaged oatmeal. I will not be staying there again, or at least until it's under new management.