This is a disaster, we booked a room and the hotel, a woman in particular, refused us access as soon as she got our IDs. She spoke to us very rudely. We ended up without a reservation with our children, knowing that we had already paid. We don't understand. This hotel is a scam. Avoid it.
good answer its professional
Absolutely false
see the response by email from booking
you judged before speaking and based on a simple piece of identification
you did not allow us to express ourselves on the phone due to your unhealthy aggressiveness
do not allow yourself to disrespect us
I think that being a shopkeeper you do not have the meaning
in short, I prefer to move on but I want customers to know that stepping foot in your establishment is a risk that is financially and morally damaging.