8.2
Very Good

From 1,629 reviews

Provided by travelers on
Cleanliness

8.0

Room Comfort

8.0

Meal

7.9

Location

8.4

Service and Facilites

8.0

People often mention about Grand Sentosa Hotel Johor Bahru
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Hotel Area (8)
Bedroom (7)
Staff Friendliness (6)
Room Space (6)
Surroundings (4)
Wifi (4)
Bathroom (4)
Distance to City Center (3)
Family Friendly (3)
Check-in/out Time (3)
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Traveler Reviews Grand Sentosa Hotel Johor Bahru

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40

Customer reviews

C***e
icon-Leisure
Leisure
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9.1

/10

Reviewed 3 week(s) ago

friendly and very helpful staff. the room is clean. the towels are also clean. I just don't like it when I open the gitden view, the empty room is filled with unused chairs. the ceiling is low so it feels uncomfortable for me. the location is good. there are 2 money changers, family mart even food court and karaoke, also other shophouses that are adjacent to this hotel
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1 people find it helpful

S***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.1

/10

Reviewed 6 week(s) ago

Stayed in a room with 1 queen bed & 1 single bed, the room was not as expected. The room was dusty. The coffee table was full of ants. The carpet was dusty. The dressing chair was broken. The bathroom was not clean. The closet was dirty, some of the tiles were broken. Open the window, the view was really dirty x lots of cigarette butts. Then at night it was noisy x close to people singing (karaoke) Needs to be fixed for comfort. Thank you
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1 people find it helpful

Sukianto B. S. K.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 8 week(s) ago

Strategic location and close to places to eat
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3 people find it helpful

M***l
icon-Leisure
Leisure
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8.5

/10

Reviewed 9 week(s) ago

very spacious hotel can accommodate a family of 5-6 people..affordable price..near Tulang Laut..food around and market are many and delicious, you can find halal or non-halal ones..if you want to buy souvenirs, it is also near the market. clean hotel, friendly service..the hotel is nice, can be used for souvenir selfies. the downside is there is no refrigerator if you want to store cold food or drinks
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1 people find it helpful

n***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

5.0

/10

Reviewed 9 week(s) ago

Old hotel and too expensive for the price we pay.

1 people find it helpful

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Long H.
icon-Medical
Medical
icon-origin-TRAVELOKA

9.7

/10

Reviewed 9 week(s) ago

Wifi cannot be accessed, internet network is disrupted on the 2nd floor, usually it never happens because I have stayed here several times
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1 people find it helpful

R***y
icon-origin-TRAVELOKA

9.1

/10

Reviewed 10 week(s) ago

The price is appropriate and the location is very easy to find food, just walk.
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P***n
icon-origin-TRAVELOKA

5.0

/10

Reviewed 10 week(s) ago

I kept my wallet in the drawer of my hotel room 3036, when I checked out I forgot to take my wallet and when I called the hotel again, they said my wallet was gone. This hotel is terrible.
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R***y
icon-origin-TRAVELOKA

8.8

/10

Reviewed 11 week(s) ago

This hotel is very strategic, it's easy to find food, just walk.
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2 people find it helpful

B***n
icon-Transit
Transit
icon-origin-TRAVELOKA

6.9

/10

Reviewed 11 week(s) ago

Old hotel, culinary location nearby
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C***e
icon-origin-TRAVELOKA

5.0

/10

Reviewed 11 week(s) ago

The worst hotel. So smelly so dusty dirty. The environment got so many x women. Definitely not for family stay. Especially with kids. Because the room so smelly smoke. Must be so many people smoke in the room.

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r***n
icon-Medical
Medical
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9.1

/10

Reviewed 16 week(s) ago

It's a shame that now they don't give you 2 room keys anymore, and they don't give you tea and sugar.
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A***s
icon-origin-TRAVELOKA

8.1

/10

Reviewed 18 week(s) ago

sometimes the wifi doesn't connect
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L***k
icon-Leisure
Leisure
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9.4

/10

Reviewed 19 week(s) ago

The hotel is very comfortable. Although it does not provide breakfast and meals, there are many culinary delights around the hotel. The hotel staff is very friendly and helpful. Very recommended.
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1 people find it helpful

B***g
icon-Leisure
Leisure
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5.4

/10

Reviewed 24 week(s) ago

When I entered, it was already dirty and dusty, the carpet was dirty and not vacuumed. I had to ask for a vacuum. The walls were dusty as if they had not been left in for years. The smell of cigarettes and dust could be felt when entering the hotel area.
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Francis T.
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Staycation
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8.8

/10

Reviewed 27 week(s) ago

The location is excellent, walking distance to lots of food, shopping (the store), convenient store, massage. Room is clean and spacious, value for money for a 3star hotel. Will be back again.

1 people find it helpful

M***d
icon-Leisure
Leisure
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8.2

/10

Reviewed 30 week(s) ago

everything is okay but the internet signal is a bit difficult including wifi
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L***a
icon-origin-TRAVELOKA

5.6

/10

Reviewed 36 week(s) ago

So dirty. The bed divan is full of dust, the tissue all turn black wiping it. Under the bed also many dirts. The towel hanger also broken. The towel is awfully smell. Nightmare!

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S***n
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Staycation
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6.8

/10

Reviewed 40 week(s) ago

The hotel already looks quite old with minimal facilities, for the check-in process you really have to wait until 14.00 local time and need a deposit of 50RM. In the area outside the window, it turns out there is no view of the street but 1 empty area that was found to have a lot of cigarette butts [the type of room I took was non-smoking]] there are probably naughty guests smoking in that area because it can be accessed via the window. In my opinion, it is not worth it, the price of 550K and without breakfast is very far from expectations. However, the only thing that is quite entertaining is the environment, there are quite a lot of shops or restaurants.
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3 people find it helpful

D***D
icon-origin-TRAVELOKA

5.0

/10

Reviewed 43 week(s) ago

Honestly speaking this hotel is far beyond the expectations compared to the photos seen in their app. Carpet is very dirty & the shower tap & shower head are leaking. The window view is being obstructed by a big panel where you can't see anything outside on the road. There are no chairs in the room where you can sit. There are no wall socket beside the bed. There are water boiler & safe in the wardrobe The room TV very small & TV program are very limited & movie pictures very fuzzy. Aircon not very cold. Wifi connection not very stable and very slow.
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2 people find it helpful

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