Dear Valued Guest, Thank you very much for sharing your valuable feedback and suggestions regarding your stay from January 10th to 11th, 2026. We are delighted to hear that you were satisfied with the friendly service from our hotel staff. However, we apologize for the inconvenience caused by the malfunctioning in-room telephone and the unresolved water leak issue. We will take your valuable feedback seriously and forward it to the relevant department immediately, and we will strive to improve our services. We will do our best to provide you with even better service on your next stay. Thank you. Front Desk

Dear Valued Guest, Thank you very much for your positive review regarding your stay on January 17-18, 2026. We are delighted to know that you were satisfied and enjoyed your stay at our hotel. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, Aka (Operations Assistant)

Dear Mr./Ms. Munif, Thank you for taking the time to share your experience staying with us on December 27-28, 2025. We are delighted to hear that you were impressed with the cleanliness of the hotel, the city views, and the breakfast we provided. Your feedback is invaluable to us in further improving the quality of our services. We hope to welcome you back again in the future. Sincerely, Aka (Operations Assistant)

Dear Mr./Ms. Noldi, Thank you very much for staying with us, and we greatly appreciate your review and feedback. We are delighted to know that you enjoyed your stay. We apologize for any inconvenience regarding the Wi-Fi quality, particularly in your room. This feedback will be taken into consideration to improve our services in the future. We hope to welcome you back again for a better experience next time. Sincerely, Aka (Customer Service Assistant)

Dear Ms. Ika, Thank you for your review and for choosing to stay with us on December 15-16, 2025. We are delighted to hear that you enjoyed our hotel's excellent location and easy access to a variety of entertainment and dining options in the surrounding area. This positive review encourages us to continue striving for the best service. We hope to welcome you back again in the future. Sincerely, Aka (Customer Service Assistant)

Dear Mr./Ms. Vici L, Thank you very much for staying with us on December 26-27, 2025. We are delighted to hear that your room was clean and comfortable and that our staff provided you with an impressive experience. We hope to welcome you back again in the future. Sincerely, Aka (Operations Assistant)

Dear Ms. Humaira, Thank you very much for choosing our hotel as your accommodation on December 15-16, 2025, and thank you for your kind review. We are very pleased to know that our hotel was your favorite. Your appreciation and trust mean a great deal to our entire team. We hope to welcome you back again in the future. Sincerely, Aka (Operations Assistant)

Dear Valued Guest, Thank you for choosing to stay with us on December 13-14, 2025, and thank you for taking the time to write a review. We are delighted to hear that your overall stay was safe, comfortable, and professionally managed. Your appreciation and trust mean a great deal to us. We hope to welcome you back in the future. Sincerely, Aka (Operations Assistant)

Dear Ms. Humaila, Thank you very much for staying with us on December 13th and 14th, 2025. We are very pleased to know that you were satisfied with our hotel options and prices, even though it was a weekend. We sincerely appreciate your valuable feedback. We hope to welcome you again. Thank you. Aka (Receptionist)

Dear Ms. Karoon Nisa, Thank you for taking the time to share your experience during your stay on 17-18 November 2015. We are very glad that you found our hotel location comfortable and our staffs friendly service. We also appreciate your comments regarding our facilities and room condition. This feedback is very valuable to us as we continue to improve our service quality and guest comfort. We will promptly escalate the issue to the relevant team for their assessment so that we can address any shortcomings. We sincerely hope to welcome you back again with an even better experience in the future. Thank you for your trust in us. Best regards, Assistant General Manager (Asst FOM)

Dear Guest, "Thank you very much for choosing to stay with us and taking the time to write a review. We apologize for any inconvenience caused by the narrow parking lot and the food not meeting your expectations. Your feedback is very important to us and our team will take it into consideration to improve the quality of our facilities and services in the future. We look forward to welcoming you back for an even more comfortable and satisfying experience. (Sincerely, FOM)

Dear Mr. Armaan, "Thank you for choosing to stay with us and taking the time to share your experience. We are delighted to hear that you were overall impressed with our hotel and apologize for any inconvenience you may have experienced with the TV channels you received during your stay. Your feedback is very important to us and our team will take it into consideration to improve the comfort and entertainment of our guests. We look forward to welcoming you back." (FOM)

Dear Hotel Director/Administration Director, Thank you very much for choosing to stay with us on 23-24 November 2025. We sincerely appreciate your appreciation for the hospitality and service of our team. This feedback will be a driving force for us to continue to strive to provide the best experience for all our guests. We sincerely hope to welcome you back again soon. Best regards, Aka (Assistant General Manager)

Dear Sir/Madam: "Thank you very much for choosing to stay with us on November 14-15, 2025. We are delighted that you were impressed with our prompt and satisfactory service. Your impression is very much appreciated and we look forward to welcoming you back again for an equally impressive experience in the future!" Best regards, Assistant General Manager (Asst FOM)

Dear Sir/Madam: "Thank you very much for choosing to stay with us on November 14-15, 2025. We are delighted that you were impressed with our prompt and satisfactory service. Your visit was truly meaningful and we hope to welcome you back again for an equally enjoyable experience in the future!" Best regards, Aka (Assistant General Manager)

Dear Sir/Madam: Thank you very much for choosing to stay with us during 1-2 November 2025. We really appreciate you taking the time to share your feedback. We are so glad that our staff were friendly and helpful, which made your experience enjoyable. Reviews like these are the driving force behind us to continue to provide the best service and comfort to all our guests. We look forward to welcoming you back for your next stay. Best regards, (Asst FOM)

Dear Sir/Madam: Thank you very much for choosing to stay with us during 7-8 November 2025. We truly appreciate you taking the time to share your experience. We are very pleased to know that the room was clean and our quality of service made your stay comfortable. Your review is a great encouragement for us to maintain and improve our service standards. We sincerely hope to welcome you back again in the future. Best regards, (Assistant General Manager)

Dear Ms. Hasriyani: Thank you very much for choosing to stay with us during 6-7 November 2025. We truly appreciate you taking the time to share your experience. We are very pleased to know that the room was clean and our quality of service made your stay pleasant. Your review is a great encouragement for us to maintain and improve our service standards. We sincerely hope to welcome you back again in the future. Best regards, (Asst FOM)

Dear Ms. Issana, Thank you for taking the time to share your experience at our hotel. We apologize for any inconvenience you may have experienced, particularly regarding the cleanliness of your room. We understand that this may have affected your comfort and does not reflect the standard of service we strive to provide. We have immediately passed your comments to our housekeeping team to evaluate and improve the final check-in process before the room is ready. We will immediately take action on these issues to prevent a similar incident from happening again. We sincerely appreciate your feedback, which will help us to continuously improve our services. We look forward to welcoming you back with an even better experience on your next visit. Best regards, Aka