8.2
Very Good
From 1,321 reviews
Provided by travelers on
Cleanliness
8.3
Room Comfort
8.2
Meal
8.0
Location
8.4
Service and Facilites
8.2
People often mention about Hotel Mutiara Merdeka
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Staff Friendliness (9)
Bedroom (9)
Ambiance (8)
Room Space (8)
Bathroom (8)
Hotel Area (8)
Surroundings (7)
Accessibility (7)
Wifi (7)
Distance to City Center (6)
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Traveler Reviews Hotel Mutiara Merdeka
Number of reviews per page
20
40
Customer reviews
A***n
Business
6.8
/10
Reviewed 5 day(s) ago
The sitting toilet has lots of old stains, the best hotel of its time, the carpet leading to the room is ugly, the room facilities are old and uncomfortable
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Y
Yulita
5.0
/10
Reviewed 8 week(s) ago
I stayed in room 515 on May 31st and June 1st, I was very disappointed because I booked it long in advance, hoping that my room would have a double bed, but when I checked in I was given a twin room. Then I was given an old room with a peeling table, and I was afraid to sit on the chair in front of the mirror because it was fragile. Please don't change the guest room bed next time, saying it's finished or whatever, even though there's still some but it's given to other guests, even though it's clear that my booking was for a double bed, I was given a twin bed. very disappointing!
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3 people find it helpful
MM
MHD M. A. A.
10.0
/10
Reviewed 10 week(s) ago
very steady, the food and facilities are extraordinary
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Accommodation's Reply
22 May 2025
Dear Sir/Madam, We are honored to welcome you and your family as our guests. We always try our best to make changes and innovations to ensure that our rooms, services, facilities and food are always memorable for our guests. We are also very happy that you are comfortable staying at our hotel. Thank you for visiting us and your family. We really hope to be able to meet you and your family in the future. Warm regards, Nadhira Kartika. Front Office Manager.
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D***i
6.9
/10
Reviewed 11 week(s) ago
The smell of cigarette smoke and stuffy in every room. Even though I asked for a non-smoking room. 🙃 The room and bathroom were clean.
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Accommodation's Reply
15 May 2025
Dear Sir/Madam, First of all, we would like to thank you for taking your valuable time to give us a review. We sincerely apologize for the unpleasant experience when you stayed at our accommodation by not being able to fulfill your request for a Non-Smoking room. This is due to the limited number of Non-Smoking rooms. However, if you make a reservation well in advance, we will try our best to fulfill your special request. We also guarantee that we will do everything we can to improve these things for your pleasant stay experience in the future. Thank you for your visit, Warm regards, Nadhira Kartika. Front Office Manager.
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E***a
Staycation
9.4
/10
Reviewed 13 week(s) ago
The service is good... The TV in the room was a bit broken and it was immediately replaced.
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Accommodation's Reply
22 May 2025
Dear Sir/Madam, We are honored to welcome you and your family as our guests. We always try our best to make changes and innovations to ensure that our rooms, services, facilities and breakfast are always memorable for our guests. We are also very happy that you are comfortable staying at our hotel. Thank you for visiting us and your family. We really hope to be able to meet you and your family in the future. Warm regards, Nadhira Kartika. Front Office Manager.
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Riander H.
9.4
/10
Reviewed 16 week(s) ago
accommodation that fits the price, comfortable, clean
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V***h
6.0
/10
Reviewed 21 week(s) ago
The facility is bad, lamp always turned off, no spa, gym is also lack of gym equipment, etc.
1 people find it helpful
B***r
Staycation
8.5
/10
Reviewed 30 week(s) ago
The construction of this hotel is old and the contents of the room need repairs such as the roof, floor and others and the electricity for charging cellphones and others is loose, thank you
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1 people find it helpful
a***l
8.4
/10
Reviewed 30 week(s) ago
The room is a bit dark. Because of the use of yellow lights. It would be better to use white lights. So the room is brighter. The hotel is an old hotel, so it would be even gloomier if yellow lights were used.
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1 people find it helpful
A***s
Leisure
9.7
/10
Reviewed 30 week(s) ago
The hotel staff is very friendly. Suitable for bringing family.
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1 people find it helpful
Accommodation's Reply
03 Jan 2025
Dear Sir/Madam, We are honored to welcome you and your family as our guests. We always try our best to make changes and innovations to ensure that our rooms, services, facilities and breakfast are always memorable for our guests. We are also very happy that you are comfortable staying at our hotel. Thank you for visiting us and your family. We really hope to be able to meet you and your family in the future. Warm regards, Nadhira Kartika. Front Office Manager.
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N***i
Staycation
10.0
/10
Reviewed 32 week(s) ago
Very comfortable and clean and the staff is friendly
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1 people find it helpful
Accommodation's Reply
03 Jan 2025
Dear Sir/Madam, We are honored to welcome you and your family as our guests. We always try our best to make changes and innovations to ensure that our rooms, services, facilities and breakfast are always memorable for our guests. We are also very happy that you are comfortable staying at our hotel. Thank you for visiting us and your family. We really hope to be able to meet you and your family in the future. Warm regards, Nadhira Kartika. Front Office Manager.
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V***h
Business
8.0
/10
Reviewed 32 week(s) ago
For the blanket and bed cover a bit dirty, like there's a rickshaw, it's like they not washed it.
2 people find it helpful
Accommodation's Reply
03 Jan 2025
Dear Sir/Madam,
We are honoured to receive you and your family as our guests. We always try our best to make changes and innovations to ensure that our rooms, services, facilities and breakfast are always memorable for our guests.
We sincerely apologize if you have an unpleasant experience regarding the existing facilities. In this case, we will immediately inform the relevant department so that the same thing doesn’t happen if you stay in the future.
Thank you for choosing our hotel and stay with us Sir/Madam and Family. We really hope to be able to meet you and your family in the future.
Warm regards,
Nadhira Kartika
Front Office Manager.
Derma
Staycation
10.0
/10
Reviewed 33 week(s) ago
The hotel is getting better and better service. The facilities are also getting better quality. Child friendly, there is a room for reading. Children like it because there is a clean swimming pool.
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Accommodation's Reply
19 Dec 2024
Dear nya Derma, We are honored to welcome you and your family as our guests. We always try our best to make changes and innovations to ensure that our rooms, services, facilities and breakfast are always memorable for our guests. We are also very happy that your children enjoy the swimming pool that we provide. Thank you for your visit, Mother and Family. We really hope to be able to meet you and your family in the future. Warm regards, Nadhira Kartika. Front Office Manager.
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KK
Kunaifi K.
Staycation
9.1
/10
Reviewed 54 week(s) ago
Friendly staff. The room is spacious and clean even though the blanket has changed color because it is old. Breakfast is delicious although less varied. Unfortunately the swimming pool water is too cold and the rooms are not soundproof. The most exciting thing is that the price is cheap compared to the abundant facilities. Conclusion: for the same price, this hotel is more worth trying than other hotels which are better but have exorbitant prices.
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2 people find it helpful
m***i
9.4
/10
Reviewed 55 week(s) ago
Breakfast no food, they must add when pax comes eat with pay.
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it
istiqamah t.
8.5
/10
Reviewed 61 week(s) ago
Perlu renovasi, kelihatan sudah tua kamar mandinya, juga sepertinya agak seram juga.
1 people find it helpful
R***i
Transit
10.0
/10
Reviewed 63 week(s) ago
So far so good, transit in Pekanbaru
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2 people find it helpful
M***a
Staycation
8.2
/10
Reviewed 69 week(s) ago
Staff hotel sangat ramah dan membantu pada proses check in.
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B***g
6.6
/10
Reviewed 69 week(s) ago
The AC is not cold enough. The bathtub does not have a drain cover. Reservation H-1 but the room choice is not available according to the order.
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2 people find it helpful
Erison
9.7
/10
Reviewed 72 week(s) ago
Harga jauh lebih murah pesan langsung ke reseptionis.
3 people find it helpful
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