8.5
Very Good
From 7,834 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.5
Meal
8.3
Location
8.7
Service and Facilites
8.5
People often mention about BATIQA Hotel Palembang
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Distance to City Center (57)
Bedroom (55)
Ambiance (54)
Staff Friendliness (51)
Bathroom (50)
Variety (49)
Taste (46)
Room Space (43)
Accessibility (42)
Hotel Area (42)
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Traveler Reviews BATIQA Hotel Palembang
Number of reviews per page
20
40
Customer reviews
C***N
Business
8.8
/10
Reviewed 5 day(s) ago
even though this time the hotel is quiet. please take care of the maintenance. I got a bed that was not flat, the AC was not cold enough. . the taste of the food was really salty, and the massage facility if it is only open in the afternoon, mention it... it's useless to have banners everywhere but not open
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H***s
Transit
8.6
/10
Reviewed 7 day(s) ago
I have been a regular customer of Batiqa in several areas in Indonesia, but it turns out that the one in Palembang is not very friendly, especially not helping with parking for hotel guests, there are also few breakfast variations, and there are also lots of flies on wet cakes.
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A***D
Transit
10.0
/10
Reviewed 1 week(s) ago
The staff is friendly and the hotel rooms are clean.
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D***l
10.0
/10
Reviewed 2 week(s) ago
Fun. Like living in a village, the lobby atmosphere.
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Accommodation's Reply
24 Mar 2025
Dear Valuable Guest,
Thank you so much for your positive feedback!
We’re so happy to hear that you had a great experience from your recent stay at Batiqa Hotel Palembang. As we believe that personalised service and attention to the smallest details are important in ensuring that your staycation was an awesome one. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We hope to welcome you back to our hotel very soon!
Sincerely,
Adhi Wahyu Prasetyo, CHA
General Manager
M***o
Staycation
9.4
/10
Reviewed 2 week(s) ago
Comfortable and very satisfying.
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Accommodation's Reply
24 Mar 2025
Dear Valuable Guest,
Thank you so much for your positive feedback!
We’re so happy to hear that you had a great experience from your recent stay at Batiqa Hotel Palembang. As we believe that personalised service and attention to the smallest details are important in ensuring that your staycation was an awesome one. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We hope to welcome you back to our hotel very soon!
Sincerely,
Adhi Wahyu Prasetyo, CHA
General Manager
Y***i
8.1
/10
Reviewed 2 week(s) ago
Not recommended to stay here. Sorry.
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Accommodation's Reply
24 Mar 2025
Dear Valuable Guest,
Thank you for taking the time to share your feedback. While I hope that you had a better experience on your visit yesterday, it is from feedback like this that we learn and we will use this to improve. We work hard to provide a great guest experience, and in this case it's clear that we didn't do our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a good hotel experience as many of our guests have grown to love their good experiences at this hotel.
Yours faithfully,
Adhi Wahyu Prasetyo, CHA
General Manager
Y***i
8.5
/10
Reviewed 2 week(s) ago
I don't recommend staying here, there was a lot of noise in the room in the morning, the knocker has confirmed with reception but there is still no change.
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Accommodation's Reply
24 Mar 2025
Dear Valuable Guest,
Thank you for taking the time to share your feedback. While I hope that you had a better experience on your visit yesterday, it is from feedback like this that we learn and we will use this to improve. We work hard to provide a great guest experience, and in this case it's clear that we didn't do our best. If you give us a chance to earn your trust back, I will assure you that we will do our best to provide you with a good hotel experience as many of our guests have grown to love their good experiences at this hotel.
Yours faithfully,
Adhi Wahyu Prasetyo, CHA
General Manager
DT
Deika T.
10.0
/10
Reviewed 3 week(s) ago
delicious food, clean hotel, friendly staff and very easy to make payments
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Accommodation's Reply
18 Mar 2025
Dear Valuable guest, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Adhi Wahyu Prasetyo, CHA. General Manager.
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fm
felix m.
Business
10.0
/10
Reviewed 3 week(s) ago
The hotel is comfortable, downtown, close to everywhere.
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4 people find it helpful
Accommodation's Reply
18 Mar 2025
Dear Valuable guest, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Adhi Wahyu Prasetyo, CHA. General Manager.
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D***d
8.5
/10
Reviewed 4 week(s) ago
Nice and afdorable place to stay
1 people find it helpful
Accommodation's Reply
18 Mar 2025
Dear Valuable guest, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Adhi Wahyu Prasetyo, CHA. General Manager.
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A***h
8.5
/10
Reviewed 5 week(s) ago
I stayed here for my anniversary, with my kids, initially I booked a standard room, but was upgraded to a deluxe room, thank God. The room is quite spacious. There is a sofa at the window, but unfortunately the window has no curtains, only a curtain, so when it is opened it is very visible. I didn't try the breakfast, only the kids, because I happened to be participating in a running event at the DPRD, so it was close there.
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Accommodation's Reply
07 Mar 2025
Dear Valued Guest,
Thank you for your review and for choosing our hotel.
I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm Regards,
Adhi Wahyu P, CHA
General Manager
D***i
10.0
/10
Reviewed 5 week(s) ago
It's really good, wherever is close to wherever"
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1 people find it helpful
Accommodation's Reply
07 Mar 2025
Dear Valued Guest,
Thank you for your review and for choosing our hotel.
I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm Regards,
Adhi Wahyu P, CHA
General Manager
AA
Arief A. M.
Business
9.1
/10
Reviewed 5 week(s) ago
The location is close to the government headquarters, legislative offices, banking and modern shopping centers in the city of Palembang.
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1 people find it helpful
Accommodation's Reply
01 Mar 2025
Dear Valued Guest
Thank you for your review and for choosing our hotel.
I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm Regards,
Adhi Wahyu P, CHA
General Manager
j***i
Business
8.5
/10
Reviewed 5 week(s) ago
The hotel is nice, clean and comfortable
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest
Thank you for your review and for choosing our hotel.
I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm Regards,
Adhi Wahyu P, CHA
General Manager
Hendra A. P.
10.0
/10
Reviewed 6 week(s) ago
Best hotel in town for the price
1 people find it helpful
Accommodation's Reply
01 Mar 2025
Dear Valued Guest
Thank you for your review and for choosing our hotel.
I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm Regards,
Adhi Wahyu P, CHA
General Manager
Y***i
Staycation
10.0
/10
Reviewed 6 week(s) ago
Overall very good, recommended hotel in Palembang city. Access to everywhere is close. The service is fast and clean
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest
Thank you for your review and for choosing our hotel.
I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm Regards,
Adhi Wahyu P, CHA
General Manager
N***a
10.0
/10
Reviewed 6 week(s) ago
The hotel is nice and the room is comfortable, I have no complaints.
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1 people find it helpful
Accommodation's Reply
01 Mar 2025
Dear Valued Guest
Thank you for your review and for choosing our hotel.
I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm Regards,
Adhi Wahyu P, CHA
General Manager
N***a
10.0
/10
Reviewed 6 week(s) ago
The hotel is nice and the room is comfortable, not dirty and I have no complaints.
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest
Thank you for your review and for choosing our hotel.
I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm Regards,
Adhi Wahyu P, CHA
General Manager
A***e
Staycation
9.1
/10
Reviewed 7 week(s) ago
Hotel is located in the city center, close access to the mall, clean rooms
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest
Thank you for your review and for choosing our hotel.
I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Warm Regards,
Adhi Wahyu P, CHA
General Manager
Ch
Cici h.
9.1
/10
Reviewed 7 week(s) ago
Suggestions for security are not very friendly, the receptionist is also not very friendly, but overall it's okay, we were upgraded to a deluxe room type.
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Accommodation's Reply
01 Mar 2025
Dear Ms Cici H
Thank you for your review.
I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services.
Warm Regards,
Adhi Wahyu P, CHA
General Manager
Number of reviews per page
20
40
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