8.5
Very Good

From 7,807 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.3

Location

8.7

Service and Facilites

8.5

People often mention about BATIQA Hotel Palembang
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Distance to City Center (53)
Bedroom (50)
Ambiance (49)
Staff Friendliness (48)
Bathroom (47)
Variety (44)
Taste (42)
Accessibility (41)
Room Space (41)
Hotel Area (39)
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Traveler Reviews BATIQA Hotel Palembang

Number of reviews per page
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40

Customer reviews

A***h
icon-origin-TRAVELOKA

8.5

/10

Reviewed 6 day(s) ago

I stayed here for my anniversary, with my kids, initially I booked a standard room, but was upgraded to a deluxe room, thank God. The room is quite spacious. There is a sofa at the window, but unfortunately the window has no curtains, only a curtain, so when it is opened it is very visible. I didn't try the breakfast, only the kids, because I happened to be participating in a running event at the DPRD, so it was close there.
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Accommodation's Reply
07 Mar 2025
Dear Valued Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
D***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 day(s) ago

It's really good, wherever is close to wherever"
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Accommodation's Reply
07 Mar 2025
Dear Valued Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
Arief A. M.
icon-Business
Business
icon-origin-TRAVELOKA

9.1

/10

Reviewed 6 day(s) ago

The location is close to the government headquarters, legislative offices, banking and modern shopping centers in the city of Palembang.
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
j***i
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 1 week(s) ago

The hotel is nice, clean and comfortable
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
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Hendra A. P.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Best hotel in town for the price

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Accommodation's Reply
01 Mar 2025
Dear Valued Guest Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Overall very good, recommended hotel in Palembang city. Access to everywhere is close. The service is fast and clean
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
N***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

The hotel is nice and the room is comfortable, I have no complaints.
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1 people find it helpful

Accommodation's Reply
01 Mar 2025
Dear Valued Guest Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
N***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

The hotel is nice and the room is comfortable, not dirty and I have no complaints.
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.1

/10

Reviewed 3 week(s) ago

Hotel is located in the city center, close access to the mall, clean rooms
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
Cici h.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 3 week(s) ago

Suggestions for security are not very friendly, the receptionist is also not very friendly, but overall it's okay, we were upgraded to a deluxe room type.
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Accommodation's Reply
01 Mar 2025
Dear Ms Cici H Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Adhi Wahyu P, CHA General Manager
M***i
icon-Business
Business
icon-origin-TRAVELOKA

8.7

/10

Reviewed 5 week(s) ago

When there is a complaint, the response is slow. The room should have changed the sheets and others but this was not, even though I had put paper on the bed. After complaining, waiting a long time, then it was cleaned up and replaced.
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Accommodation's Reply
03 Feb 2025
Dear Valued Guest, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city. Warm Regards, Adhi Wahyu P, CHA General Manager
D***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

Recommended hotel please don't stop improving.

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Accommodation's Reply
03 Feb 2025
Dear Valued Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
A***e
icon-origin-TRAVELOKA

8.5

/10

Reviewed 6 week(s) ago

Overall it is good and the location is very strategic in the center of Palembang City.
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Accommodation's Reply
03 Feb 2025
Dear Valued Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
M***a
icon-origin-TRAVELOKA

8.2

/10

Reviewed 6 week(s) ago

The most unfortunate thing is that the parking lot is very narrow so you have to ask the valet to park it and it actually makes you anxious. And another drawback is that the tables and chairs seem to be rarely wiped and are a bit dusty and should be cleaned and wiped continuously. The room is not soundproof so when you stay on a Saturday night it is still very noisy to hear the sound of motorbikes revving here and there. The rest is ok. The food is really delicious and the resto bar is open 24/7 and the staff is very responsive. The bathroom is really clean. So good. The bedroom and duvet too. Overall 8 out of 10
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Accommodation's Reply
29 Jan 2025
Dear Valued Guest, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Adhi Wahyu P, CHA General Manager
W***y
icon-Business
Business
icon-origin-TRAVELOKA

9.7

/10

Reviewed 6 week(s) ago

3 nights stay here very comfortable. Batiqa is the best.
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1 people find it helpful

Accommodation's Reply
29 Jan 2025
Dear Valued Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Adhi Wahyu P, CHA General Manager
Silfi
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

Staff very helpful check in out
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Accommodation's Reply
24 Jan 2025
Dear Valuable guest, Thank you so much for your positive feedback! We’re so happy to hear that you had a great experience from your recent stay at Batiqa Hotel Palembang. We hope to welcome you back to our hotel very soon! Sincerely, Adhi Wahyu Prasetyo, CHA General Manager
A***e
icon-origin-TRAVELOKA

8.5

/10

Reviewed 7 week(s) ago

Overall good and nice. Suitable for business and family. Access to the city center
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Accommodation's Reply
24 Jan 2025
Dear Valuable guest, Thank you so much for your positive feedback! We’re so happy to hear that you had a great experience from your recent stay at Batiqa Hotel Palembang. We hope to welcome you back to our hotel very soon! Sincerely, Adhi Wahyu Prasetyo, CHA General Manager
A***e
icon-origin-TRAVELOKA

8.5

/10

Reviewed 7 week(s) ago

Overall it is good suitable for business and family. Access to the city center is close to everywhere
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Accommodation's Reply
24 Jan 2025
Dear Valuable guest, Thank you so much for your positive feedback! We’re so happy to hear that you had a great experience from your recent stay at Batiqa Hotel Palembang. We hope to welcome you back to our hotel very soon! Sincerely, Adhi Wahyu Prasetyo, CHA General Manager
T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

strategic location, friendly staff
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Accommodation's Reply
24 Jan 2025
Dear Valuable Guest, Thank you so much for your positive feedback! We’re so happy to hear that you had a great experience from your recent stay at Batiqa Hotel Palembang. We hope to welcome you back to our hotel very soon! Sincerely, Adhi Wahyu Prasetyo, CHA General Manager
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RUDINI T. H. S.
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 7 week(s) ago

The AC remote was not in the room and there was a problem with the electricity, but it could be resolved. Overall is good
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Accommodation's Reply
24 Jan 2025
Dear Rudini, Thank you so much for your positive feedback! We’re so happy to hear that you had a great experience from your recent stay at Batiqa Hotel Palembang. As we believe that personalised service and attention to the smallest details are important in ensuring that your staycation was an awesome one. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We hope to welcome you back to our hotel very soon! Sincerely, Adhi Wahyu Prasetyo General Manager
Number of reviews per page
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