Booking under app, I have already remarked that I want a downstairs room because I brought my voucher, and I have called the party there to confirm. Arrived there at 11.30 am, reception information about the downstairs room was full because the moto group had already booked early and paid and called to request the downstairs room. I have already paid in advance, I didn't pay until then. Although the unit below was still empty at that time. Threw the reception end up agreeing to give the downstairs room. The rules of the hotel are 1st come 1st serve, don't be biased. The room does not have a kettle, I went to the reception to ask where to get hot water. The party also does not know in the room that does not have a kettle. The floor of the clean room is dusty and sandy. Toilet sink pipe problem. Even the toilet bowl is not clean. There is no phone in the room, so if you want anything, just go to the reception. If you want to clean the room with a towel and mineral water, it's hard, even the housekeeper doesn't know where. The location is close to Ketapang Beach and the Lift Bridge. The environment is the best quiet place and privacy