Dear Mr. R*y, From Wiz Prime Hasanuddin Makassar Hotel, we respectfully thank you for choosing our hotel as your accommodation. We apologize for any inconvenience you may have experienced during your stay, particularly regarding the cleanliness of your room, impolite service from our staff, and amenities that did not meet your expectations. We are deeply regretful and will work to improve these issues to prevent them from happening again in the future. We hope you had a pleasant experience and will return to stay at Wiz Prime Hasanuddin Makassar Hotel again, and we are confident that you will receive even better service in the future. Sincerely, General Manager (Wiz Prime Hasanuddin Makassar Hotel Management)