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8.7

Very Good

From 14,997 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.8

Service and Facilites

8.8

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Bedroom (244)

Staff Friendliness (239)

Room Space (231)

Bathroom (218)

Variety (218)

Ambiance (214)

Distance to City Center (207)

Taste (203)

Accessibility (201)

Hotel Area (195)

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Traveler Reviews Aston Pasteur

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Customer reviews

W***i

Leisure

10.0

/10

Reviewed 10 hour(s) ago

The staff were very friendly and helpful, and check-in was quick. The room was spacious and clean. The food was varied and delicious.

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D***i

9.7

/10

Reviewed 2 day(s) ago

Please improve the elevator. Thank you™

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Anton P.

Business

10.0

/10

Reviewed 4 day(s) ago

Comfortable, friendly service... especially the interns who are really woww

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Mega E. S.

8.8

/10

Reviewed 5 day(s) ago

Strategic location, delicious and varied food, but the superior room type TV doesn't have Android TV, a 4-star Aston class hotel, it's a shame, even though the WiFi is fast

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Irvan A.

9.7

/10

Reviewed 1 week(s) ago

Overall, everything was very good. The only downside was that the breakfast was a bit lacking in variety for a 4-star hotel.

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J***e

Leisure

8.5

/10

Reviewed 1 week(s) ago

The hotel is quite comfortable. Breakfast and service are good 👍

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F***a

10.0

/10

Reviewed 1 week(s) ago

The room is so spacious and comfortable. Easy to access. The cleanliness was very good.

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Addion N.

8.5

/10

Reviewed 2 week(s) ago

It was good.. but parking outside of the hotel

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Accommodation's Reply

08 Jul 2025

Dear Mr. Addion N, Thank you for your feedback. We’re glad to hear you had a good overall experience during your stay. We understand your concern regarding the parking area, and we sincerely apologize for any inconvenience it may have caused. Your feedback is important and will be shared with the relevant team for improvement. We hope to welcome you back to ASTON Pasteur Bandung on your next visit. Warm regards, Rennie Sandia General Manager

fatiha s. u. t.

9.7

/10

Reviewed 2 week(s) ago

Everything was fine... Good service Early check-in possible Clean and well-equipped rooms Delicious food There's also a heated pool for kids The only downside is that there are only two elevators available. Breakfast was amazing, and we had to queue for it between 6-10am. Please add an elevator.

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Accommodation's Reply

10 Jul 2025

Dear Ms. Fathia, Thank you for sharing your wonderful stay at Aston Pasteur and for your high rating. We are pleased to know that our service, room cleanliness, food, and swimming pool have left a positive impression on you and your family. Regarding your feedback regarding the number of elevators, we greatly appreciate it. We understand the importance of guest comfort, especially during peak breakfast hours, and will use this as an evaluation for future facility improvements. We hope to welcome you back on your next visit with an even better experience. Best regards, Rennie Sandia, General Manager, Aston Pasteur Bandung

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fatiha s. u. t.

9.7

/10

Reviewed 2 week(s) ago

Everything was fine... Good service Clean and well-equipped rooms Delicious food There's also a heated pool for kids The only downside is that only two elevators are usable. Breakfast was amazing, and we had to queue for it between 6-10am. Please add an elevator.

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Accommodation's Reply

10 Jul 2025

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R***i

Staycation

10.0

/10

Reviewed 2 week(s) ago

I've been here several times and have never been disappointed..over all it's ok..from the friendliness of the staff..varied breakfast..cleanliness and comfort of the room..really like it..

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r***o

10.0

/10

Reviewed 2 week(s) ago

Good location and good room suitable for family

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Accommodation's Reply

06 Jul 2025

Dear Guest, Thank you for your positive review. We are pleased to know that our strategic location and comfortable rooms can provide a pleasant stay experience for your family. We will continue to strive to maintain and improve the quality of service so that it always becomes the main choice for family vacations. We look forward to welcoming you back to Aston Pasteur Bandung. Sincerely, Rennie Sandia. General Manager. Aston Pasteur Bandung

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N***i

8.8

/10

Reviewed 2 week(s) ago

I booked 2 rooms with 1 Family suite type & 1 Superior. When checking in, the Family suite type room was ready smoothly and was immediately given the key, but the Superior type was not ready because it was being cleaned, and they said they would be notified & escorted to the room when it was ready, but we waited until 15.30 and the room was still not ready. How come they said we could check in at 14:00, finally my husband went downstairs to ask why it took so long even though if guests check out later than the specified time they will definitely be fined while the hotel did not provide any compensation, only "Sorry". Then when taking a shower in the Family suite type, there were no towels so I had to call again to ask for towels.

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Accommodation's Reply

06 Jul 2025

Dear Guest, Thank you for sharing your experience during your stay at Aston Pasteur Bandung. We would like to express our deepest apologies for the inconvenience you experienced, especially regarding the delay in availability of the Superior room and the absence of towels in the Family Suite room. We understand that this has disturbed your comfort, and we deeply regret the lack of coordination from our team. Regarding the check-in time that exceeded the provisions, we will evaluate and adjust internal procedures so that similar incidents do not recur in the future. Your input is highly appreciated and is a serious concern for us to improve the quality of service. We hope to be given the opportunity to welcome you back with a much better stay experience. Sincerely, Rennie Sandia. General Manager. Aston Pasteur Bandung

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K***r

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel is clean, easy to access, and the staff is friendly.

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1 people find it helpful

Accommodation's Reply

06 Jul 2025

Dear Guest, Thank you for your positive review. We are pleased to know that the cleanliness of the hotel, easy access, and the friendliness of our staff provided a pleasant stay for you. This review is a motivation for us to continue providing the best service. We look forward to your next visit to Aston Pasteur Bandung. Sincerely, Rennie Sandia. General Manager. Aston Pasteur Bandung

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A***a

Leisure

9.4

/10

Reviewed 2 week(s) ago

there is also a hot water pool, the food is quite varied, the elevator is slow. there are also many snacks around. strategic location near the Pasteur toll gate. comfortable to stay here. only the carpet is a bit dirty.

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1 people find it helpful

Accommodation's Reply

06 Jul 2025

Dear Guest, Thank you for your time and review. We are pleased to know that our hot tub, food variety, and strategic location provided comfort during your stay at Aston Pasteur Bandung. Your feedback regarding the elevator waiting time and carpet condition will be followed up as part of our commitment to improving the quality of service and guest comfort. We look forward to welcoming you back in the next opportunity with a better experience. Best regards, Rennie Sandia. General Manager. Aston Pasteur Bandung

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H***y

Leisure

9.1

/10

Reviewed 2 week(s) ago

Good location and ambiance for a family vacation!

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Accommodation's Reply

06 Jul 2025

Dear Valued Guest, Thank you for your kind feedback. We’re pleased to hear that you enjoyed our strategic location and warm ambiance during your family vacation. It’s always our goal to create a memorable and comfortable experience for all our guests, especially families. We look forward to welcoming you back to ASTON Pasteur Bandung on your next visit. Warm regards, Rennie Sandia General Manager ASTON Pasteur Bandung

H***y

Leisure

9.1

/10

Reviewed 2 week(s) ago

Good location and ambience hotel for a family trip!

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Accommodation's Reply

06 Jul 2025

Dear Valued Guest, Thank you for your kind review. We’re delighted to know that you enjoyed our location and hotel ambience during your family trip. Providing a comfortable and welcoming environment for families is something we truly value. We look forward to welcoming you and your loved ones back to ASTON Pasteur Bandung in the near future. Warm regards, Rennie Sandia General Manager ASTON Pasteur Bandung

Budiman W.

Leisure

10.0

/10

Reviewed 2 week(s) ago

Hotel in the middle of Pasteur Street and suitable for those traveling because it is close to various tourist attractions.

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Accommodation's Reply

06 Jul 2025

Dear Mr. Budiman W., Thank you for your review and appreciation. We are pleased to know that the strategic location of Aston Pasteur provides convenience for you during your trip, especially in reaching various tourist destinations in Bandung. Hopefully your stay experience will always be pleasant and we look forward to welcoming you back in the future. Best regards, Rennie Sandia. General Manager. Aston Pasteur Bandung

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N***n

9.7

/10

Reviewed 2 week(s) ago

This is the 2nd time my family and I have stayed at the Aston Pasteur hotel..the room is clean and spacious..The only problem with this hotel is the LIFT during breakfast...it takes a LONG time..because it's broken. but after reporting it to the receptionist..it's back to normal. The hospitality of all the hotel staff is the BEST..especially the Restaurant STAFF..THE BEST..

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Accommodation's Reply

08 Jul 2025

Dear Sir/Madam, Thank you for choosing Aston Pasteur Bandung as your choice to stay with your family. We are very pleased to know that you are satisfied with the cleanliness and comfort of the room, as well as the service from all staff, especially our restaurant team. We will convey your appreciation to the team as motivation to continue providing the best service. We also apologize for the inconvenience that occurred regarding the elevator during breakfast time. Thank you for reporting it, and we are happy to be able to follow up immediately to return to normal. We look forward to your next visit with an even more enjoyable experience. Best regards, Rennie Sandia. General Manager

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y***i

Staycation

10.0

/10

Reviewed 2 week(s) ago

friendly staff.. breakfast is delicious, near indomaret

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Accommodation's Reply

06 Jul 2025

Dear Guest, Thank you for your positive review. We are pleased to know that you are satisfied with the friendliness of our staff, the delicious breakfast served, and the strategic location of the hotel. This feedback is a motivation for us to continue to provide the best service. We look forward to your next visit to Aston Pasteur Bandung. Sincerely, Rennie Sandia. General Manager. Aston Pasteur Bandung

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