Dear Gentlemen/Ladies, Sincerely, Aston Pasteur Hotel Bandung. Thank you for your review. We are delighted to hear that the friendliness of our staff and the comfort of the hotel provided you with a memorable stay. We hope to welcome you back to Aston Pasteur Hotel Bandung again in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Sincerely yours, Aston Pasteur Bandung. Thank you for your review. We are delighted to hear that the friendliness of our staff and the quality of our food left a positive impression on you during your stay. We hope to welcome you back to Aston Pasteur Bandung again in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Indri, Sincerely, Aston Pasteur Hotel Bandung. Thank you for your review and compliments. We are delighted to hear that even though you arrived at the hotel at night in rainy and windy weather, our team was able to assist you quickly with friendly service and efficient execution. We especially thank Mr. Gio and Mr. Guratul for their special appreciation. We will pass on these compliments to them as inspiration for our continued excellent service. We are also pleased to hear that the Family Suite we provided you with offered comfort and a memorable experience. Thank you for choosing Aston Pasteur Hotel Bandung. We hope to welcome you again on your next visit to Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Gentlemen/Ladies, It is our deepest respect from Aston Pasteur Hotel Bandung to express our gratitude for your trust and loyalty in choosing Aston Pasteur Hotel Bandung every time you visit Bandung. We are delighted to know that the comfort of our hotel and the delicious and varied breakfast quality consistently provide you with a memorable stay. Your kind words are a great motivation for our entire team to continuously maintain and improve our service standards in order to provide the best possible experience for you on every visit. We look forward to welcoming you back to Aston Pasteur Hotel Bandung on your next visit. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Gentlemen/Ladies, Sincerely, Aston Pasteur Hotel Bandung. Thank you for your impressive review. We are proud and grateful to know that Aston Pasteur Hotel Bandung provided you with the utmost comfort, making your stay a truly memorable experience. Guest satisfaction and comfort are our top priority. This positive review encourages our entire team to continue striving to maintain and improve the quality of our services and facilities. We look forward to welcoming you back to Aston Pasteur Hotel Bandung on your next visit. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guests, This is a message from Aston Pasteur Hotel Bandung. Thank you for taking the time to share your feedback and suggestions during your stay with us. We apologize for any inconvenience you experienced, particularly regarding the limited parking space, the unfavorable atmosphere due to company activities, and the noise disturbance in your room. This feedback is of utmost importance to us in improving our event management to ensure the comfort of all guests, including families. We are sorry that your breakfast experience did not meet your expectations in terms of variety and availability. We will contact the relevant team immediately to prevent this from happening again. Regarding the refrigerator in the standard room, we apologize for the inconsistency in the information displayed on the booking platform. We will further investigate this to ensure the information is accurate and avoid future misunderstandings. Additionally, we understand the inconvenience caused by the limited availability of elevators resulting in long queues. We apologize for this situation and will strive to improve our services to ensure optimal operation. Thank you again for your valuable feedback. We sincerely hope to welcome you back and provide you with an even better experience at Aston Pasteur Hotel Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Mr. Dyah, Aston Pasteur Bandung would like to inform you that we appreciate you taking the time to provide us with your feedback. We apologize for the inconvenience you experienced regarding the current state of the elevators, which are not functioning at full capacity, resulting in long waiting times and noise. This feedback is important to our management team, and we are working with our engineering team to thoroughly inspect, repair, and maintain the elevators to ensure the safety and comfort of all our guests. Thank you for your understanding and valuable feedback. We look forward to providing you with an even better experience in your future stay. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Aston Pasteur Bandung would like to express our gratitude for your positive review. We are delighted to hear that the friendliness of our staff, the cleanliness of your rooms, and the quality of our service contributed to your satisfaction during your stay. We hope our convenient location near the toll booth further enhances the comfort of our guests. Your compliments motivate our entire team to continuously strive for the best possible service. We look forward to welcoming you back to Aston Pasteur Bandung on your next visit. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Aston Pasteur Bandung Hotel would like to express our gratitude for your continued patronage over the years and for your valuable feedback. We are delighted to hear that the comfort of our rooms and the quality of our cuisine continue to provide you with a memorable stay. We apologize for the issue with the elevator. The safety and comfort of all our guests are our top priority. This feedback is taken very seriously by our management, and we are following up with the relevant teams to ensure that maintenance and improvements are carried out regularly and thoroughly. Thank you for your concern and valuable suggestions. We hope to continue improving the quality of our services and facilities to provide you with a safe and enjoyable stay in the future. We look forward to welcoming you back to Aston Pasteur Bandung Hotel once again. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung Hotel

Dear Valued Guest, Warmest Greetings from Aston Pasteur Bandung, Thank you very much for taking the time to share your valuable feedback with us. We truly appreciate your constructive comments regarding our breakfast menu. We sincerely apologize that the breakfast variety and taste did not fully meet your expectations. Your suggestion to offer more attractive and diverse menu selections ranging from Western, Asian, to Indonesian cuisines with daily menu rotation is well noted and highly appreciated. This feedback is very important for us and will be shared with our culinary team as part of our continuous improvement efforts. Please be assured that we are committed to enhancing the quality, variety, and overall dining experience for our guests to ensure a more enjoyable stay in the future. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a better experience on your next visit. Kind regards, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Mr. Jonah, Sincerely, Aston Pasteur Hotel Bandung. Thank you for your review and kind wishes. We are delighted to hear that you were satisfied with the room we provided and were able to enjoy the mountain view. Your satisfaction and comfort are our top priority. Thank you for your trust. We hope this stay was a wonderful memory. We wish you good health and continued success. We look forward to welcoming you back to Aston Pasteur Hotel Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung