I booked 2 rooms with 1 Family suite type & 1 Superior. When checking in, the Family suite type room was ready smoothly and was immediately given the key, but the Superior type was not ready because it was being cleaned, and they said they would be notified & escorted to the room when it was ready, but we waited until 15.30 and the room was still not ready. How come they said we could check in at 14:00, finally my husband went downstairs to ask why it took so long even though if guests check out later than the specified time they will definitely be fined while the hotel did not provide any compensation, only "Sorry". Then when taking a shower in the Family suite type, there were no towels so I had to call again to ask for towels.