8.7
Very Good
From 14,971 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.8

Service and Facilites

8.8

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Bedroom (239)
Staff Friendliness (234)
Room Space (226)
Bathroom (213)
Variety (213)
Ambiance (211)
Distance to City Center (203)
Taste (200)
Accessibility (196)
Hotel Area (190)
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Traveler Reviews Aston Pasteur

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Customer reviews
r***o
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10.0
/10
Reviewed 2 day(s) ago
Good location and good room suitable for family
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Accommodation's Reply
06 Jul 2025
Dear Guest, Thank you for your positive review. We are pleased to know that our strategic location and comfortable rooms can provide a pleasant stay experience for your family. We will continue to strive to maintain and improve the quality of service so that it always becomes the main choice for family vacations. We look forward to welcoming you back to Aston Pasteur Bandung. Sincerely, Rennie Sandia. General Manager. Aston Pasteur Bandung
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N***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 day(s) ago
I booked 2 rooms with 1 Family suite type & 1 Superior. When checking in, the Family suite type room was ready smoothly and was immediately given the key, but the Superior type was not ready because it was being cleaned, and they said they would be notified & escorted to the room when it was ready, but we waited until 15.30 and the room was still not ready. How come they said we could check in at 14:00, finally my husband went downstairs to ask why it took so long even though if guests check out later than the specified time they will definitely be fined while the hotel did not provide any compensation, only "Sorry". Then when taking a shower in the Family suite type, there were no towels so I had to call again to ask for towels.
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Accommodation's Reply
06 Jul 2025
Dear Guest, Thank you for sharing your experience during your stay at Aston Pasteur Bandung. We would like to express our deepest apologies for the inconvenience you experienced, especially regarding the delay in availability of the Superior room and the absence of towels in the Family Suite room. We understand that this has disturbed your comfort, and we deeply regret the lack of coordination from our team. Regarding the check-in time that exceeded the provisions, we will evaluate and adjust internal procedures so that similar incidents do not recur in the future. Your input is highly appreciated and is a serious concern for us to improve the quality of service. We hope to be given the opportunity to welcome you back with a much better stay experience. Sincerely, Rennie Sandia. General Manager. Aston Pasteur Bandung
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K***r
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 day(s) ago
The hotel is clean, easy to access, and the staff is friendly.
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Accommodation's Reply
06 Jul 2025
Dear Guest, Thank you for your positive review. We are pleased to know that the cleanliness of the hotel, easy access, and the friendliness of our staff provided a pleasant stay for you. This review is a motivation for us to continue providing the best service. We look forward to your next visit to Aston Pasteur Bandung. Sincerely, Rennie Sandia. General Manager. Aston Pasteur Bandung
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A***a
icon-Leisure
Leisure
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9.4
/10
Reviewed 3 day(s) ago
there is also a hot water pool, the food is quite varied, the elevator is slow. there are also many snacks around. strategic location near the Pasteur toll gate. comfortable to stay here. only the carpet is a bit dirty.
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Accommodation's Reply
06 Jul 2025
Dear Guest, Thank you for your time and review. We are pleased to know that our hot tub, food variety, and strategic location provided comfort during your stay at Aston Pasteur Bandung. Your feedback regarding the elevator waiting time and carpet condition will be followed up as part of our commitment to improving the quality of service and guest comfort. We look forward to welcoming you back in the next opportunity with a better experience. Best regards, Rennie Sandia. General Manager. Aston Pasteur Bandung
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H***y
icon-Leisure
Leisure
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9.1
/10
Reviewed 4 day(s) ago
Good location and ambiance for a family vacation!
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Accommodation's Reply
06 Jul 2025
Dear Valued Guest, Thank you for your kind feedback. We’re pleased to hear that you enjoyed our strategic location and warm ambiance during your family vacation. It’s always our goal to create a memorable and comfortable experience for all our guests, especially families. We look forward to welcoming you back to ASTON Pasteur Bandung on your next visit. Warm regards, Rennie Sandia General Manager ASTON Pasteur Bandung
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
Good location and ambience hotel for a family trip!
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Accommodation's Reply
06 Jul 2025
Dear Valued Guest, Thank you for your kind review. We’re delighted to know that you enjoyed our location and hotel ambience during your family trip. Providing a comfortable and welcoming environment for families is something we truly value. We look forward to welcoming you and your loved ones back to ASTON Pasteur Bandung in the near future. Warm regards, Rennie Sandia General Manager ASTON Pasteur Bandung
Budiman W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Hotel in the middle of Pasteur Street and suitable for those traveling because it is close to various tourist attractions.
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Accommodation's Reply
06 Jul 2025
Dear Mr. Budiman W., Thank you for your review and appreciation. We are pleased to know that the strategic location of Aston Pasteur provides convenience for you during your trip, especially in reaching various tourist destinations in Bandung. Hopefully your stay experience will always be pleasant and we look forward to welcoming you back in the future. Best regards, Rennie Sandia. General Manager. Aston Pasteur Bandung
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y***i
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 day(s) ago
friendly staff.. breakfast is delicious, near indomaret
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Accommodation's Reply
06 Jul 2025
Dear Guest, Thank you for your positive review. We are pleased to know that you are satisfied with the friendliness of our staff, the delicious breakfast served, and the strategic location of the hotel. This feedback is a motivation for us to continue to provide the best service. We look forward to your next visit to Aston Pasteur Bandung. Sincerely, Rennie Sandia. General Manager. Aston Pasteur Bandung
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Edwin
icon-Leisure
Leisure
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9.1
/10
Reviewed 5 day(s) ago
Truly appreciate the support from Renaldi and Duty Manager Kenji in approving the free cancellation of my reservation.
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Accommodation's Reply
06 Jul 2025
Dear Mr. Edwin E, Thank you for your kind words. We truly appreciate your recognition of our staff and Duty Manager for their support in assisting with the free cancellation of your reservation. Your satisfaction and comfort are our priorities, and we’re glad we could be of help. We hope to welcome you to ASTON Pasteur Bandung in the near future. Warm regards, Rennie Sandia General Manager ASTON Pasteur Bandung
Y***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
The staff is friendly and helpful, close to the station
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Accommodation's Reply
02 Jul 2025
Dear Guest, Thank you for your appreciation. We are pleased to know that the friendliness and helpfulness of our staff have given a positive impression, and our location close to the station provides comfort during your stay. We look forward to welcoming you back to Aston Pasteur Bandung. Sincerely, Rennie Sandia. General Manager. Aston Pasteur Bandung
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YUANITA R. S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Clean room, food taste is quite good
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2 people find it helpful
Accommodation's Reply
30 Jun 2025
Dear Ms. Yuanita R. S., Thank you for choosing Aston Pasteur Bandung as your place to stay and taking the time to give us a positive review. We are very pleased to know that you are satisfied with the services and facilities we provide. Guest comfort and satisfaction are our top priorities, and the appreciation given is a great motivation for the entire team to continue to provide the best service. We look forward to welcoming you back on your next visit, and may every experience of staying at Aston Pasteur always leave a pleasant impression. Sincerely, Rennie Sandia. General Manager
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R***y
icon-origin-TRAVELOKA
5.9
/10
Reviewed 1 week(s) ago
The hotel staff was very disappointing, even though this is a star-rated hotel that I have been relying on to stay in, it was very disappointing. If you want to order food or anything, don't leave it with the hotel staff. They are very unprofessional. My order was given to someone else and in the end my order was already used and torn.
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Mr. Rolly Al Ghazalli, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience that occurred during your stay, especially regarding the handling of your order. This clearly does not reflect the service standards that we have set at Aston Pasteur Bandung. We will immediately follow up on this internally so that a similar incident does not happen again. We greatly appreciate your feedback and hope to be given the opportunity to improve the experience on your next visit. Sincerely, Rennie Sandia. General Manager. Aston Pasteur Bandung
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Tiur F. L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Hopefully the price can be even cheaper than the current average price,
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Accommodation's Reply
01 Jul 2025
Dear Mrs. Tiur F. L., Thank you for choosing Aston Pasteur Bandung and giving us a pleasant review. We are pleased to know that you enjoyed your stay at our hotel. Regarding expectations regarding price, we understand the importance of value for money and will continue to strive to provide the best offers according to the quality of service and facilities that we provide. Hopefully we can welcome you back on the next occasion, of course with a more memorable experience. Warm regards, Rennie Sandia. General Manager. Aston Pasteur Bandung
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Ay
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The best breakfast menu in hotels in the Bandung area.
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Accommodation's Reply
30 Jun 2025
Dear Mr./Mrs. Ay Ay, Thank you for choosing Aston Pasteur Bandung as your place to stay and taking the time to give us a positive review. We are very pleased to know that you are satisfied with the services and facilities we provide. Guest comfort and satisfaction are our top priorities, and the appreciation given is a great motivation for the entire team to continue to provide the best service. We look forward to welcoming you back on your next visit, and may every experience of staying at Aston Pasteur always leave a pleasant impression. Sincerely, Rennie Sandia. General Manager
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Agis N.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Overall it's comfortable, only the access is that you have to turn around first
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Accommodation's Reply
30 Jun 2025
Dear Mr./Mrs. Agis N., Thank you for choosing Aston Pasteur Bandung as your place to stay and taking the time to give us a positive review. We are very pleased to know that you are satisfied with the services and facilities we provide. Guest comfort and satisfaction are our top priorities, and the appreciation given is a great motivation for the entire team to continue to provide the best service. We look forward to welcoming you back on your next visit, and may every experience of staying at Aston Pasteur always leave a pleasant impression. Sincerely, Rennie Sandia. General Manager
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P***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
friendly service and highly recommended
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Accommodation's Reply
24 Jun 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that you are satisfied with the friendly service from our team, and even more pleased that you recommended Aston Pasteur. Reviews like this are the motivation for us to continue to provide the best stay experience for every guest. We look forward to your next visit to Aston Pasteur! Warm regards, Rennie Sandia. General Manager. Hotel Aston Pasteur
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Dicky
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff were nice and friendly so I was happy to stay there.
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Accommodation's Reply
22 Jun 2025
Dear Mr. Dicky, Thank you for taking the time to give us a positive review of your stay at Aston Pasteur. We are very pleased to know that you are satisfied with the service and comfort that we provide. It is our pleasure to be able to provide a pleasant stay experience for our guests. We hope to continue to be your first choice when visiting Bandung, and we look forward to welcoming you back in the future. Warm regards, Rennie Sandia. General Manager. Aston Pasteur Bandung
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Natali S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is spacious and the bed is comfortable. The best thing is that there is a fairly complete gym + sauna. The staff is friendly. The basement parking is spacious. Best
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1 people find it helpful
Accommodation's Reply
22 Jun 2025
Dear Mrs. Natali S. Thank you for your positive review. We are very pleased to know that you enjoyed your stay at Aston Pasteur, especially the comfort of the spacious room and the comfortable bed. We also greatly appreciate your appreciation for the gym and sauna facilities available, as well as our spacious basement parking area. Last but not least, we are also pleased to hear that the friendliness of our staff also gave a pleasant impression during your stay. Reviews like this mean a lot to us and will be a motivation for the entire team to continue to improve the quality of service for the comfort of our guests. We look forward to your next visit to Aston Pasteur. Best regards, Rennie Sandia. General Manager. Aston Pasteur Hotel
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S***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Love the breakfast. Good location close to the toll gate. Can improve on the elevator waiting time.
3 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you loved the breakfast and appreciated our convenient location near the toll gate. We also appreciate your input regarding the elevator waiting time. Your comment has been noted and shared with our team as we continuously strive to enhance guest comfort and efficiency. We look forward to welcoming you back to ASTON Pasteur Bandung in the near future! Warm regards, Rennie Sandia General Manager ASTON Pasteur Bandung
M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Thank you Aston Pasteur, all the services are satisfying, all the employees are very friendly, especially the breakfast is great, lots of variations, the rooms are comfortable and clean. Moreover, the pool has warm water that makes the kids happy 🙏🙏
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Guest, Thank you very much for your positive review! We are very happy to know that you are satisfied with our service, the comfort of the room, and the variety of breakfast menu that we serve. We are also happy that the children enjoyed the warm water swimming pool, it is indeed one of the favorite facilities of families who stay here. See you again at aston pasteur Bandung for another pleasant stay experience! Warm regards, Rennie Sandia. General Manager. Aston pasteur Bandung
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Number of reviews per page
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