Dear Valued Guest, Thank you for your review and feedback. We are pleased to hear that you were generally satisfied with your stay with us. However, we apologize for the uncleanliness of the bathroom and window glass. We will follow up on this feedback with our housekeeping team to improve the cleanliness of our rooms in the future. Thank you for your valuable suggestions. We hope to welcome you back to Aston Pasteur Bandung for a better experience in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Thank you for your review. We are delighted that you enjoyed your stay in the comfortable, spacious, and clean room, as well as the delicious breakfast. We appreciate your suggestions regarding amenities such as smart TVs and your hope for a children's playground to make the hotel more family-friendly. These suggestions are very important to us and will be taken into consideration for future facility improvements. Thank you for your interest and support of Aston Pasteur Hotel Bandung. We look forward to welcoming you and your family back again in the future for an even better experience. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Mr. Fuji A., Thank you for your review. We were delighted to be a part of your special birthday celebration, and we hope the birthday cake we provided added to your enjoyment during your stay. However, we apologize if your breakfast experience did not meet your expectations, particularly regarding the variety of the menu. We will forward this feedback to the relevant team for consideration and improvement in the future. Thank you for your interest and feedback, which means a great deal to us. We hope to welcome you back to Aston Pasteur Bandung with a better experience in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Sir/Madam, Thank you for your continued trust and loyalty in choosing Aston Pasteur Bandung for your family staycations. We are truly honored to have welcomed you more than five times. We are delighted to know that everything has been comfortable and met your expectations. Your kind words mean a lot to us and motivate our team to consistently deliver the best experience for you and your family. We look forward to welcoming you back again for another memorable stay at Aston Pasteur Bandung. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Mr. Taufik A., Thank you very much for your kind and impressive review. We are delighted to hear that your stay at Aston Pasteur Bandung was excellent, from the comfort and spaciousness of the rooms and the complete amenities to the tranquil atmosphere perfect for relaxation. We also appreciate your evaluation of the quality of our breakfast, both in terms of taste and variety of Indonesian and international dishes. Your compliments on the friendliness and responsiveness of our team are a great motivation for us to continue providing the best service. We hope to welcome you back to Aston Pasteur Bandung again in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Moh S., Thank you for your review. We are pleased to hear that the hotel's location near the toll booth made travel convenient, especially for those traveling from Jakarta. We hope this convenience further enhanced your stay experience. We look forward to welcoming you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Ms. Wilda, Thank you for your positive review. We are delighted to hear that our hotel is family-friendly and that the breakfast menu is varied and delicious. Your compliments encourage us to strive for the best service and facilities for all our guests. We hope to welcome you and your family back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Rika, Thank you so much for your kind and thoughtful review. We are deeply honored to have been a part of your and your family's journey up until now, as your children are about to graduate from university. We are delighted to hear that the comfort of the rooms, the variety and taste of the food, and our room service continue to meet your expectations. Your trust and loyalty are our joy and motivation to strive for the best service on every visit. We hope that Aston Pasteur Hotel Bandung will continue to be your "second home" and your family's home every time you visit Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Valued Guest, Thank you for your review. We are pleased to hear that our hotel service left a positive impression on you during your stay. However, we apologize for the inconvenience caused by the long wait time to replenish the breakfast menu. This feedback is invaluable and will be seriously considered by the relevant team to improve the speed of food replenishment and maintain the availability of items in the breakfast area. Thank you for your attention and feedback, which means a great deal to us. We hope to welcome you back to Aston Pasteur Bandung for an even better experience next time. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Ms. Dumaira, Thank you for your review and feedback. We apologize for the inconvenience caused by the water leak from the side window, resulting in water accumulation in room 600. This is a significant issue for us, and we will contact the relevant team immediately to investigate and repair it to prevent this from happening again. Thank you for your valuable feedback. We sincerely hope to have the opportunity to welcome you back again and provide an even better stay experience at Aston Pasteur Hotel Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Ms. Ratana, Thank you very much for taking the time to share your valuable feedback about our hotel and for choosing Aston Pasteur Hotel Bandung as your accommodation. We are delighted that you enjoyed your stay with us. Thank you for informing us that you left the penguin toy in your room. Our staff will do their best to locate and keep it safe. If you have any questions or concerns, please contact the hotel. We hope to welcome you back again. Thank you very much. Sincerely, Renee Sandia, General Manager, Aston Pasteur Hotel Bandung

Dear Mr. Jubedah, Thank you for your positive review. We are delighted to hear that our price was commensurate with the amenities received and that the breakfast was delicious. We also appreciate the hotel's excellent location, which motivates us to strive to provide the best possible stay experience for all our guests. We hope to welcome you back to Aston Pasteur Bandung in the future. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Valued Guest, Thank you for your review. We are delighted to hear that you were satisfied with your overall stay. However, we apologize for the inconvenience caused by the unsuitable bathroom door handle and the slight dusting of the carpet. We appreciate your feedback and will contact the relevant team immediately to improve and enhance the cleanliness of your room. Thank you for your trust in Aston Pasteur Bandung. We hope to welcome you back again for an even better experience on your next stay. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Harry, Thank you for your review and feedback. We particularly appreciate your suggestion regarding the provision of laundry bags in the rooms. This feedback will be taken into consideration to further improve the comfort and completeness of our amenities for our guests. Thank you for your interest and trust in Aston Pasteur Bandung Hotel. We hope to welcome you back again for an even better experience next time. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung Hotel

Dear Valued Guest, Thank you for taking the time to share your review and feedback with us. We apologize for any inconvenience you may have experienced, particularly regarding the handling of lost and found items, your dissatisfaction with the breakfast experience during your stay. We understand your dissatisfaction, especially regarding the lack of confirmation about lost and found items. This is a significant issue for us, and we will investigate to ensure that the lost and found process is handled quickly, clearly, and conveniently for all guests. Regarding the breakfast menu, we felt there was limited selection throughout the three days, and we will forward this feedback to the relevant team for evaluation and improvement of food variety and quality in the future. Furthermore, we appreciate your appreciation of the location, the room, and the comfort of the air conditioning. We greatly appreciate your feedback and hope to welcome you back for an even better experience at Aston Pasteur Bandung. Sincerely, Renny Sandia, General Manager, Aston Pasteur Bandung

Dear Mr./Ms. Tan Y.H, Thank you for sharing your feedback with us. We truly appreciate your recognition of the improvements we have made, and we are delighted to know that your recent experience was better than before. Your feedback motivates us to continue enhancing our service and ensuring an even better stay for all our guests. We look forward to welcoming you back to Aston Pasteur Bandung for an even more enjoyable experience in the future. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung