Overall Ratings & Reviews Aston Pasteur

Dear Mr. Ade, Thank you for your positive review. We are pleased to know that you were satisfied with the friendliness of our staff, the cleanliness of our rooms, and the variety and quality of our food. We look forward to welcoming you back to Aston Pasteur Bandung. Best regards, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Achmad, Thank you for your positive review. We are very pleased to hear that our staff's friendliness and prompt response to assisting you with any lost items ensured a comfortable stay at Aston Pasteur. We look forward to welcoming you back on your next visit. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Imam, Thank you for your positive review. We are delighted to hear that you enjoyed our dishes. Your review motivates us to continue providing the best culinary experience for every guest. We look forward to welcoming you back again soon. Best regards, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Arie Wicaksono, Thank you for taking the time to share your experience at Aston Pasteur. We are delighted to learn that the location of our hotel met your needs, and that the cleanliness, heated pool and sauna facilities, and the varied breakfast menu provided a positive impression. We also greatly appreciate your appreciation for the service of our restaurant team, who always strive to maintain table cleanliness and ensure guest comfort. Your feedback regarding the condition of some of the furniture is also a concern for future improvements. Your recommendation is a great motivation for us to continue providing the best service. We look forward to welcoming you and your family back to Aston Pasteur. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Sonny, Thank you for your review. We are very pleased to know that you were satisfied with the cleanliness of your room and the friendly service from our team. We also appreciate your feedback regarding the availability of parking attendants. This will be our focus to improve guest comfort in the future. We look forward to welcoming you back to Aston Pasteur Bandung. Warm regards, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Guest, Thank you for your positive review. We are pleased to know that the comfort, strategic location, and variety of breakfast options at Aston Pasteur have left a positive impression on you. We look forward to welcoming you back on your next visit to Bandung. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Ms. Setiani A., Thank you very much for sharing your wonderful review. We are delighted to hear that you had such a pleasant stay, enjoying our clean and comfortable room, the wide selection at breakfast, and the affordable family room. It is also a pleasure to know that our team’s hospitality, as well as the smooth check-in and check-out process, contributed to making your stay enjoyable. We truly appreciate your kind words and look forward to welcoming you and your family back for another memorable experience at Aston Pasteur. Warm regards, Rennie Sandia General Manager Aston Pasteur Bandung

Dear Ms. Hanny P., Thank you for choosing Aston Pasteur and sharing your positive review. We are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back soon for a more memorable stay. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Guest, Thank you for your appreciation. We are pleased to learn that our hotel's location and services have met your satisfaction. This positive feedback motivates us to continue maintaining the quality of our service. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Guest, Thank you for your positive review. We are pleased to know that you enjoyed your upgrade to the more spacious Family Room. We have noted your feedback regarding the TV facility, allowing you to watch Netflix, for future evaluation. We hope your next visit with Aston Pasteur will be even more memorable. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Ms. Nureka Syafitri, Thank you for your extraordinary appreciation of Aston Pasteur. We are delighted to hear that you found our service so impressive that it was called "ten stars." We look forward to welcoming you back soon for an equally enjoyable stay. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Ms. Cinthia Y., Thank you for sharing your experience at Aston Pasteur Bandung and for your valuable feedback. We apologize for the inconvenience you experienced with the elevator waiting time during breakfast hours. Your feedback is important to us, and the management team will review the flow and best solutions to reduce elevator queues during peak hours, ensuring the comfort of our guests. We greatly appreciate your feedback, and look forward to welcoming you back with an even better experience in the future. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Kayin F., Thank you for choosing Aston Pasteur Bandung and taking the time to share your experience. We are pleased to know that our strategic location, friendly staff, comfortable rooms, and varied breakfast options have left a positive impression on you. This feedback encourages us to continue improving our service. We look forward to welcoming you back to Aston Pasteur Bandung on your next visit. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Ms. Grace, Thank you for taking the time to share your experience during your stay at Aston Pasteur Bandung. We sincerely apologize for the inconvenience you and your family experienced, particularly regarding the repeated room key issues and the delay in assistance from our team. We understand that this situation certainly makes you and your family feel uncomfortable, especially when you are with your children and family. We also noted your feedback regarding the handling of lost items. Our team should have been more proactive in contacting guests to confirm the whereabouts of items, rather than simply offering an apology. This will be an important evaluation for us to improve our service. Your feedback is very valuable as learning material so that in the future we can provide a better stay experience, in accordance with the appropriate service standards. We look forward to welcoming you and your family again on your next visit, with even more optimal and enjoyable service. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Guest, Thank you for choosing Aston Pasteur as your vacation destination. We are delighted to know that your stay was memorable and left a positive impression. We hope to return to provide you with the best experience possible on your next visit. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Guest, Thank you for your positive review. We are delighted to know that our service, room comfort, strategic location, and facilities have satisfied you. We hope to welcome you back for an equally enjoyable stay at Aston Pasteur Bandung. Best regards, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Guest, Thank you for your perfect rating and appreciation for your stay at Aston Pasteur. We apologize for any inconvenience regarding the soundproofing in the room, and this feedback will be taken into consideration for future improvements. We look forward to welcoming you back for a more comfortable experience on your next visit. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Guest, Thank you for sharing your memorable experience at Aston Pasteur. We are delighted to hear that you enjoyed the cleanliness of your room, the friendly service from our Front Office team, and the easy check-in and check-out process. Your feedback regarding the fruit presentation and the addition of a vegetarian menu is greatly appreciated, and will be taken into consideration in improving our restaurant service in the future. We look forward to welcoming you back for an even more enjoyable stay. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Mr. Dimas, Thank you for choosing Aston Pasteur and taking the time to share your experience. We are very pleased to know that you were satisfied with the friendliness of the staff, the smooth check-in and check-out process, the comfort of your room, and the variety of breakfast options. We also noted your feedback regarding the noise from outside your room facing the street. This will be our concern to ensure maximum guest comfort on your next visit. We look forward to welcoming you and your family back to Aston Pasteur Bandung. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung

Dear Ms. Laely, Thank you for choosing Aston Pasteur as your accommodation choice again. We are very pleased to hear that the friendly service and cleanliness of the hotel remain consistent with your experience three years ago. We look forward to welcoming you back to Aston Pasteur Bandung with another pleasant experience. Sincerely, Rennie Sandia, General Manager, Aston Pasteur Bandung