We both stayed at this hotel from 21-22 December 2023:1. The service was very slow, I asked for a dirty corner of the room to be swept so that I could use prayer in the room, the response was very slow until I had to call 4 times. 2. When checking out I was charged an additional 1/2 day of IDR. 198,000 without notification or asking whether or not to extend my room beforehand. The hotel said they had called, even though we felt no one had called. I checked out at 13 o'clock. I was not given a note/invoice either for 1 day or for a 1/2 day charge of IDR. 198,000. Please follow up with the hotel. Was this really known by the management of the hotel concerned or was it just a trick by hotel officials? Very disappointing for us.