8.0
Very Good

From 1,003 reviews

Provided by travelers on
Cleanliness

8.1

Room Comfort

7.8

Meal

7.7

Location

8.3

Service and Facilites

8.0

People often mention about Lively Hotel Kualanamu Airport Medan
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Accessibility (15)
Staff Friendliness (15)
Bedroom (14)
Ambiance (13)
Surroundings (12)
Bathroom (12)
Check-in/out Time (11)
Soundproof (9)
Room Space (8)
Hotel Area (7)
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Traveler Reviews Lively Hotel Kualanamu Airport Medan

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Customer reviews

J***i
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8.8

/10

Reviewed 7 week(s) ago

location is close to Kualanamu Airport. Plus there is a shuttle bus to and from the hotel to the airport or vice versa. It says 35 thousand. But I paid 50 thousand. Departs at 4 am.
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FITRIANI J. A. M.
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Transit
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5.9

/10

Reviewed 9 week(s) ago

The room was very small and during my stay there the lights went out for 1 day and night. The breakfast was just bread and coffee.
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k***s
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Transit
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8.8

/10

Reviewed 10 week(s) ago

The hotel staff is friendly and very helpful during check in and check out.
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S***a
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Transit
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10.0

/10

Reviewed 11 week(s) ago

The room and bathroom are clean, the access road is also not far from the main road. Only the room is very small, there is no place to pray. The rest is okay ...
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rendo d.
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9.1

/10

Reviewed 11 week(s) ago

Simple transit room if you want to go to the next flight from kualanamu, they also have airport transport for 50.000 rupiah / trip

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l***e
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Transit
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5.6

/10

Reviewed 11 week(s) ago

The hotel staff is not friendly, the hotel is dark and scary. Like a dimly lit hotel even though there are luxury hotels around it. The rooms are sloppy. Dirty. Smells.
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Friska P.
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8.0

/10

Reviewed 12 week(s) ago

The service during check in by the front office is very bad. Management should put good mannered people in the front office. So that visitors feel comfortable.
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P***a
icon-origin-TRAVELOKA

8.1

/10

Reviewed 12 week(s) ago

The room is very small and cramped but maybe it's appropriate for the price. It's also dark, and there's no elevator so you have to go up the stairs. The stairs are also black. So it's a shame if there are elderly people who have to go up and down the stairs for fear of not being seen. I suggest you dim the lights.
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D***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

A pleasant transit hotel that is very impressive
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M***r
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Business
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10.0

/10

Reviewed 17 week(s) ago

Hotel in a good area, clean and affordable.
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2 people find it helpful

S***h
icon-origin-TRAVELOKA

8.5

/10

Reviewed 19 week(s) ago

Close to the airport, cheap and friendly service. 🥰
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H***i
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Business
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9.1

/10

Reviewed 22 week(s) ago

The hotel staff is friendly and there are plenty of food choices.
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Iwan
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Staycation
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6.5

/10

Reviewed 24 week(s) ago

Everything is okay, only the AC in the room I stayed in was leaking, so water seeped from the unit to the floor and it made it uncomfortable. Room 312.
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Abdul W.
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8.5

/10

Reviewed 24 week(s) ago

Recommended for transit hotels, especially for morning destinations. Clean bathrooms, cold AC, drop off. To the airport. Next door there is an Indomaret and a coffee shop.
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2 people find it helpful

A***A
icon-origin-TRAVELOKA

8.5

/10

Reviewed 29 week(s) ago

maybe hotel staff can learn more to smile at hotel guests
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2 people find it helpful

E***O
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Staycation
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10.0

/10

Reviewed 29 week(s) ago

The hotel is great. The service is okay.
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R***i
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5.0

/10

Reviewed 29 week(s) ago

Very disappointing, already booked via traveloka, when checking in the hotel staff informed that the rooms were full and the order was moved to another accommodation that was very inappropriate, the location is in the interior far from everywhere. It seems to take advantage of the situation when there is a PON event, because even if you want a refund it will be difficult to find another accommodation
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1 people find it helpful

d***a
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Business
icon-origin-TRAVELOKA

5.3

/10

Reviewed 31 week(s) ago

Check in was only served by 1 person and was slow, it turned out that the key given could not open the room door (a little problematic), whether we like it or not, we had to go down to the 1st floor. Because the hotel staff did not respond on the phone. Even though we arrived at the receptionist and explained the problem, it was still slow. Around 4 am in the bathroom, suddenly there was a sound of water, it turned out that the toilet flush suddenly came off. We tried to install it, but because of the strong water it also couldn't, the room was flooded, because of the situation, even though we contacted the hotel, there was no answer at all. Finally, around 6 am my husband met the receptionist (my husband happened to not sleep at this hotel) and they came up, not long after they came down, the flush came off again by itself. As a result, I just let it be. Because I was tired of contacting the hotel. Well, my husband also asked for breakfast for us, but until 10 am there was no delivery for us in the room. The worst service I have ever experienced while staying at a hotel. Staying here is indeed cheap, but in my opinion the quality is also cheap, because of this worst service. I chose to stay here because there was a PON event, all the hotels around here were sold out, and it was very late at night. So where could I get it? Apparently it was cheap because the quality of service was very bad.
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2 people find it helpful

Guest
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Transit
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10.0

/10

Reviewed 31 week(s) ago

The bed is clean without musty smell, sweat or cigarettes. There are no cockroaches, ants or spider webs. The bathroom is clean, bathroom tissue is available. The receptionist is friendly. There is an Indomaret that is open 24 hours, there is KFC, there are places to eat that are a bit expensive but still reasonable around the hotel area. Close to KNO airport, the hotel also provides airport shuttle services. And only one problem is the stairs connecting the ground floor and the room. If the suitcase is big, it will be tiring and complicated to go up and down. Or the elderly who have problems walking, I don't think it's good for them. Personally, of course I will stay at this hotel again another time.
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1 people find it helpful

A***y
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Transit
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6.0

/10

Reviewed 32 week(s) ago

Spray and pillow smell. Everything else is worth the price.
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2 people find it helpful

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