8.5
Very Good

From 706 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.6

Meal

8.6

Location

8.7

Service and Facilites

8.6

People often mention about Hotel Santika Premiere Ambon
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Distance to City Center (21)
Variety (21)
Ambiance (20)
Room Space (20)
Bedroom (20)
Staff Friendliness (19)
Bathroom (19)
Taste (19)
Accessibility (18)
In-house Restaurant (18)
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Traveler Reviews Hotel Santika Premiere Ambon

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F***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 day(s) ago

The hotel is clean, the view is very beautiful, you can see Ambon city and the blue sea bay.
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V***a
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Leisure
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9.7

/10

Reviewed 1 week(s) ago

Very enjoyable and the service is very good, the facilities are also very good👍
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Y***a
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Staycation
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10.0

/10

Reviewed 2 week(s) ago

good stay experience. not soundproof from outside, can be heard,
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I***l
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Business
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10.0

/10

Reviewed 6 week(s) ago

The best hotel in Ambon city.. everything is the best.. keep it up.. hmm maybe if possible the security on the 1st floor should smile more..
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Katerina N. N.
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Staycation
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7.7

/10

Reviewed 12 week(s) ago

For the service inside the hotel is very good, the room is clean, the food is also very cool. It's just a shame that the quality of the service team inside the hotel is inversely proportional to the service of the officers in the hotel parking lot. A little story, on October 13 at around 7 pm we left the hotel to buy a cake, when we arrived at the parking lot we asked how the motorbike parking system works for guests. The person guarding the parking lot explained to us as best as he could. Because we felt we still didn't understand we asked again, so if we wanted to go back in do we have to take another ticket, he answered in a grumpy and curt tone, Of course, how can we take it, if we don't, how can we go in. There was no politeness at all when explaining (of course it was very memorable for that sentence to be heard). Long story short, our motorbike had been registered with the hotel security. And the hotel's information was that our motorbike was safe and we didn't need to pay. But when we wanted to check out on the afternoon of the 14th, we had arrived at the motorbike parking lot when our tickets were scanned, the gate officer told us that we had to pay before we could get out. Well, we were confused, didn't we take care of the parking by the admin yesterday? It so happened that one of our children was sick so we had to rush home. This officer even curtly told us to go take care of it ourselves. Because the disappointment from the previous experience with this officer was still there, emotions began to arise for the service in this parking lot. We had to go back to the hotel to report back regarding our tickets, and when we gave suggestions, try to have the person guarding the parking lot have a contact for the hotel security/hotel officer. So that customers don't have to go back and forth to take care of it themselves. After all, parking is also part of the hotel that must be considered. But this officer was not accepted and reprimanded. Until we had an argument with the officer. It was a very disappointing experience from the parking side. It made our happiness during our stay at the hotel disappear instantly with the service of 1 person.
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4 people find it helpful

eka k.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 14 week(s) ago

Excellent service, very nice view.
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1 people find it helpful

Accommodation's Reply
07 Oct 2024
Dear Mr. Eka, Thank you for your rating. We look forward to welcoming you again at Hotel Santika Premiere Ambon. Best Regards, William Alexander Front Office Manager Hotel Santika Premiere Ambon
O***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 16 week(s) ago

The hotel is clean, comfortable, the AC is cold, etc.
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Accommodation's Reply
07 Oct 2024
Dear Mr. O***a, Thank you for your rating. We look forward to welcoming you again at Hotel Santika Premiere Ambon. Best Regards, William Alexander Front Office Manager Hotel Santika Premiere Ambon
C***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 16 week(s) ago

Clean, comfort, and the best in this town.

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Accommodation's Reply
07 Oct 2024
Dear Mr. C***Y, Thank you for your rating. We look forward to welcoming you again at Hotel Santika Premiere Ambon. Best Regards, William Alexander Front Office Manager Hotel Santika Premiere Ambon
F***Y
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.7

/10

Reviewed 18 week(s) ago

The first is for room selection, it does not match the description, where asking for a sea view is given a mountain view with the reason according to availability, while before checking in via OTA there are 9 available rooms, if the person checking in is from outside Ambon, they are given a beach view. The room is not soundproof, the price of the room with The N * A Hotel is competitive but the room size is small. For food, there is less variety, the chicken also has a hard texture, how can a toddler eat?
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1 people find it helpful

R***n
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Leisure
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8.5

/10

Reviewed 19 week(s) ago

Weekend was quite enjoyable with family.
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A***f
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Business
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8.5

/10

Reviewed 21 week(s) ago

A bit of a musty smell in the bathroom.
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m***i
icon-Business
Business
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10.0

/10

Reviewed 22 week(s) ago

Cool 🔥, the children really enjoyed staying at Santika, clean, comfortable, private.
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1 people find it helpful

D***R
icon-origin-TRAVELOKA

10.0

/10

Reviewed 22 week(s) ago

Close to culinary places and fast and satisfying service.
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F***A
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Staycation
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10.0

/10

Reviewed 22 week(s) ago

10/10, next time come here again. Thank you because the service here is amazing 🤗🙌🏼
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L***n
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Business
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9.7

/10

Reviewed 22 week(s) ago

The service at the hotel is good, starting from security to the restaurant staff and receptionist, everyone is friendly. The breakfast menu is all delicious. Anyway, satisfying
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1 people find it helpful

William P.
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Staycation
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9.6

/10

Reviewed 22 week(s) ago

Overall recommended, for the rooms and comfort. It's just that ordering food at a restaurant for dinner can take hours. Thank You.
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G***t
icon-origin-TRAVELOKA

8.4

/10

Reviewed 22 week(s) ago

The smelly pillowcase hasn't dried yet.
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Putra P.
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Business
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8.8

/10

Reviewed 23 week(s) ago

Beautiful view of Ambon from the room window.
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H***a
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Staycation
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10.0

/10

Reviewed 24 week(s) ago

Best service and cleanliness.
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1 people find it helpful

Akbar A.
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10.0

/10

Reviewed 24 week(s) ago

The staff is friendly but the rooms are narrow.
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