8.8
Very Good

From 4,668 reviews

Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.7

Location

8.9

Service and Facilites

8.9

People often mention about The Alana Hotel & Conference Center, Sentul City by ASTON
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Traveler Reviews The Alana Hotel & Conference Center, Sentul City by ASTON

Number of reviews per page
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40

Customer reviews

S***a
icon-Leisure
Leisure
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10.0

/10

Reviewed 13 hour(s) ago

Great stay for family with kids. Helpful staffs. Cozy room. Great fitness center. Kids club is great but can be improved in variety of play.

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A***n
icon-Leisure
Leisure
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8.5

/10

Reviewed 4 day(s) ago

All ok just when check-in the room is ready near the service room and entering is also not soundproof even though the deluxe pool view type. Standard AC, TV remote control and also a bit troublesome not blackout curtains there is a curtain sliding stick makes it dangerous if hit open the curtain. Automatic door.
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L***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 day(s) ago

hotel kids friendly..............

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M***h
icon-Staycation
Staycation
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8.7

/10

Reviewed 3 week(s) ago

Overall it's okay, but if the food taste and variety were improved it would be better.
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s***a
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Staycation
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10.0

/10

Reviewed 5 week(s) ago

always like the staff service
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Eufrasiaa
icon-Staycation
Staycation
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9.7

/10

Reviewed 5 week(s) ago

Very comfortable hotel and satisfied with all that is available and the service is okay, the food has a variety of choices available. we will come back to stay here again
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4 people find it helpful

N***g
icon-origin-TRAVELOKA

10.0

/10

Reviewed 5 week(s) ago

The hotel staff are all friendly, berry good
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1 people find it helpful

A***y
icon-origin-TRAVELOKA

9.7

/10

Reviewed 7 week(s) ago

Nice and comfort hotel. Room was very clean and comfort

2 people find it helpful

yenny i.
icon-origin-TRAVELOKA

9.1

/10

Reviewed 8 week(s) ago

Will definitely come back, a really kids friendly hotel. Guaranteed the kids won't get bored staying here
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Accommodation's Reply
10 Feb 2025
Dear Yenny I, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at The Alana Sentul. This positive review means a lot to us and is a motivation to continue providing the best service for every guest. We hope to welcome you back in the future and provide an equally memorable experience. Warm regards, Management
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A***e
icon-origin-TRAVELOKA

10.0

/10

Reviewed 8 week(s) ago

Thanks to Alana, we will come back for a staycation again. So it's one of my family's favorite hotels. 💫💫💫💫💫
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1 people find it helpful

Accommodation's Reply
10 Feb 2025
Dear Valued Guest, Warmest Greetings From The Alana Hotel & Conference Center Sentul City!! Thank you for your fantastic feedback! We're thrilled to hear that you had the best experience with us. We'll be sure to pass along your special thanks to our team, our team will be so happy to know she made your stay even more enjoyable! We truly appreciate your kind words and look forward to welcoming you back to The Alana Hotel Sentul soon. Warm regards, Management
Herin S.
icon-Staycation
Staycation
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10.0

/10

Reviewed 8 week(s) ago

overall there is nothing disappointing,,, fyi every weekend there is a foam party in the swimming pool at 9 am
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Accommodation's Reply
10 Feb 2025
Dear Herin S, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at The Alana Sentul. This positive review means a lot to us and is a motivation to continue providing the best service for every guest. We hope to welcome you back in the future and provide an equally memorable experience. Warm regards, Management
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G***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.0

/10

Reviewed 8 week(s) ago

satisfying stay here, the room is very nice,,, for cleanliness, it needs to be considered again... there are often ants on the table, sugar ants, please check the cleanliness again when given to customers. and in the bathroom, there are limited clothes hangers, please add more, overall it is very good.
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Accommodation's Reply
10 Feb 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your review! We are glad to know that you were satisfied with your stay and loved our room. We also appreciate your feedback regarding cleanliness, especially regarding the presence of ants on the table, and the limited number of hangers in the room. We will follow up on this immediately to ensure guest comfort is maintained. We look forward to welcoming you back with an even better experience in the future. Warm regards, Management
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citra n.
icon-Staycation
Staycation
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9.1

/10

Reviewed 8 week(s) ago

for the place is very close to culinary tourism.. just walk and you're there.. but the AC is noisy so at night it's a bit disturbing to sleep.. the bed also has a little dirt I don't know if it was forgotten to be cleaned or what.. but for the facilities are quite family friendly.. so it's suitable for those who want to bring children..
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Accommodation's Reply
10 Feb 2025
Dear Citra N, Warmest Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your review! We are glad to hear that our location close to culinary attractions made your stay easy, and we are also glad that our facilities are comfortable for families. We apologize for the inconvenience you experienced regarding the noisy AC and the cleanliness of the bed. Your feedback is very valuable, and we will immediately follow up with the housekeeping team and technicians to ensure this does not happen again in the future. We look forward to welcoming you back and providing an even better stay experience. Warm regards, Management
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Mira O.
icon-origin-TRAVELOKA

7.0

/10

Reviewed 9 week(s) ago

Stayed here during Chinese New Year holiday so when I checked in the lobby was crowded. I booked a suite room. The room was spacious but the bathroom (bath) was very uncomfortable. The bathtub drain cover did not match the size of the drain, so water kept coming out from the gaps. Reported to housekeeping and after half an hour engineering came to replace the cover which was also not suitable. Then I said, the handle for the water switch from the faucet to the shower was missing. The officer said, yes it was broken. So? Just keep quiet... When checking out, the receptionist asked about his stay experience. I mentioned all the obstacles above, his response was only to say sorry and thank you for the comment. Isn't it strange for a hotel level that sells rooms for almost 3 million, there is no service recovery... Well maybe because it's a local brand
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2 people find it helpful

Accommodation's Reply
05 Feb 2025
Dear Mira O, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for sharing your experience. We apologize for the inconvenience you experienced during your stay, especially with the problem you experienced in the bathroom. We greatly appreciate your feedback regarding the condition of the bathtub drain and the damaged shower handle, as well as the response from our team that may not have met your expectations. We will follow up on this immediately so that similar incidents do not happen again. This review means a lot to us and is a motivation to continue to provide the best service for every guest. We look forward to welcoming you back in the future and providing an even better experience. Warm Regards, Management
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L***h
icon-origin-TRAVELOKA

9.1

/10

Reviewed 9 week(s) ago

champion hotel is child friendly. no need to go anywhere...comfortable for everyone. spacious enough room and each room has a balcony that can be used as a smoking area. big tv in the room. comfortable bed, spacious bathroom. Like it because there is a comfortable kids room and swimming pool for everyone. weekend there is kids movie, foam party. varied food but the taste still needs to be improved. thanks Alana is really child friendly
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2 people find it helpful

Accommodation's Reply
05 Feb 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at The Alana Sentul. This positive review means a lot to us and is a motivation to continue providing the best service for every guest. We hope to welcome you back in the future and provide an equally memorable experience. Warm regards, Management.
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N***n
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

very comfortable and clean, breakfast is varied and delicious
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Accommodation's Reply
05 Feb 2025
Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at The Alana Sentul. This positive review means a lot to us and is a motivation to continue providing the best service for every guest. We hope to welcome you back in the future and provide an equally memorable experience. Warm regards, Management
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Tuti S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

The best hotel, clean, comfortable, safe, lots of events for children, luxurious food, great
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Accommodation's Reply
05 Feb 2025
Dear Tuti S, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at The Alana Sentul. This positive review means a lot to us and is a motivation to continue providing the best service for every guest. We hope to welcome you back in the future and provide an equally memorable experience. Warm regards, Management
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.5

/10

Reviewed 9 week(s) ago

Overall for the room & brekfast are good! We are all happy & thank you for the very nice cakes on check in.

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Accommodation's Reply
05 Feb 2025
Dear Valued Guest, Warmest Greetings From The Alana Hotel & Conference Center Sentul City!! Thank you so much for your kind words and the amazing star review! We're thrilled to hear that you had a great experience with us. Your feedback means the world to our team and motivates us to continue delivering the best service. We look forward to welcoming you back in the future! Warm regards, Management
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Adhitya W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.1

/10

Reviewed 9 week(s) ago

The story is this is an extended room. The suite room is okay, but if there is some kind of microwave it would be even better for the baby. Almost always stay here every time I need a short and close staycation with family from Jakarta. The kids really like the Bubble Party in the swimming pool. Even in peak season conditions, the comfort and friendliness are not reduced
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Accommodation's Reply
05 Feb 2025
Dear Adhitya W, Warmest Greetings from The Alana Hotel & Conference Center Sentul City! Thank you for your positive review! We are glad to hear that you and your family enjoyed your stay here, especially with the Bubble Party facility that the kids loved. We also appreciate your feedback regarding the addition of microwaves in the rooms, we will consider this to improve guest comfort, especially those who bring children. We are committed to always providing a comfortable and friendly experience even in peak season, and we are very happy to be your favorite choice for a staycation with your family. See you again on your next visit! Warm regards, Management
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Adhitya W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.1

/10

Reviewed 9 week(s) ago

Almost always stay here whenever I need a short and close staycation with family from Jakarta. The kids love the Bubble Party in the pool the most. Even in peak season, the comfort and friendliness are not reduced
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3 people find it helpful

Accommodation's Reply
01 Feb 2025
Dear Aditya W, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at The Alana Sentul. This positive review means a lot to us and is a motivation to continue providing the best service for every guest. We hope to welcome you back in the future and provide an equally memorable experience. Warm regards, Management.
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Number of reviews per page
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