8.6
Very Good

From 8.1K reviews

Provided by travelers on
Cleanliness

8.9

Room Comfort

8.7

Meal

8.8

Location

8.9

Service and Facilites

8.7

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Ambiance (56)
Distance to City Center (51)
Staff Friendliness (51)
Accessibility (48)
Taste (44)
Bedroom (43)
Bathroom (43)
Hotel Area (41)
Variety (40)
Surroundings (37)
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Traveler Reviews The Zuri Palembang

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F***a
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10.0

/10

Reviewed 1 day(s) ago

Highly recommended and comfortable for resting
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Accommodation's Reply
08 Jan 2025
Good afternoon Sir/Madam. Thank you for recommending The Zuri Hotel Palembang as your accommodation in Palembang. Glad to hear that you and your family felt comfortable while staying with us at The Zuri Hotel Palembang. Thank you for your 5-star rating. We look forward to your next visit with excellent service. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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D***a
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Staycation
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9.4

/10

Reviewed 4 day(s) ago

Recommended hotel for my staycation trip. Especially my child loves swimming. The view of the swimming pool is amazing. The best hotel is clean and comfortable🥰🥰
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Accommodation's Reply
04 Jan 2025
Good afternoon, Sir/Madam. Thank you for sharing your best experience with your family during your stay at The Zuri Hotel Palembang. Glad to hear that we have provided a memorable experience and that you and your family felt comfortable during your stay at The Zuri Hotel Palembang. Thank you for recommending The Zuri Hotel Palembang as your accommodation in Palembang. The perfect star rating that you gave means a lot to us, we will look forward to your next visit. Stay safe and stay healthy :) Best Regards, Darwin Siahaan.(General Manager)
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Ani S.
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Staycation
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10.0

/10

Reviewed 5 day(s) ago

For the service, the staff is very friendly, the breakfast menu variations are extraordinary👍👍my children and my mother really like it, from Sushi, Tekwan to Indomie 🤗🤩 Then the comfortable area in the swimming pool. For parents while waiting for their children to swim. Anyway, The Best Dech🫶
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Accommodation's Reply
04 Jan 2025
Good Afternoon Mrs. Ani S. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that we have provided the best service and that you and your family feel comfortable with the hotel facilities that we have provided. Thank you for your 5/5 star rating. We will be looking forward to your next visit with an extraordinary stay experience at The Zuri Hotel Palembang. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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W***u
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 day(s) ago

Hotel location in the city center, clean and friendly service
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Accommodation's Reply
04 Jan 2025
Good afternoon, Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation and family's stay in Palembang. The Zuri Hotel Palembang is located in the heart of Palembang so it is very easy for guests to reach our hotel location and is also close to shopping centers to Palembang's signature restaurants. Glad to hear that we have provided the best and friendly service during your stay at our hotel. We look forward to your next visit with an extraordinary stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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c***r
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Staycation
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10.0

/10

Reviewed 7 day(s) ago

The breakfast menu is very varied and the atmosphere of swimming with family is very good for photo spots.
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Accommodation's Reply
04 Jan 2025
Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hptel Palembang. Glad to hear that you and your family feel comfortable and use our hotel facilities well :) Thank you for your 5-star rating. We will look forward to your next visit, stay safe and stay healthy :). Warm Regards, Darwin Siahaan.(General Manager)
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E***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 1 week(s) ago

Even though you can see the view, the roof of Transmart, but it's okay. Still recommended. The hotel is comfortable and clean, the staff are friendly.
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Accommodation's Reply
04 Jan 2025
Good Morning Mr. E*a, Thank you very much for your positive review, We are very happy that you felt comfortable during your stay and enjoyed the cleanliness of the hotel and the friendliness of our staff. For smoking rooms are located on the 6th - 8th floor as the receptionist explained when checking in that the smoking room view is not clearly visible. See you on your next visit. Best regards, Darwin Siahaan.(General Manager)
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F***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

always come here when going to Palembang, the rooms are clean, everything is complete, the breakfast is very varied and delicious". The swimming pool is clean, you can see the view of Palembang city. Tq the Zuri
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1 people find it helpful

Accommodation's Reply
01 Jan 2025
Good evening Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation for you and your family in Palembang. We are pleased to hear that you enjoyed the complete facilities and the best service that our staff has provided during your stay with us. We will be looking forward to your next visit with excellent service. Stay safe and healthy :) Regards, Darwin Siahaan.(General Manager)
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h***i
icon-origin-TRAVELOKA

6.1

/10

Reviewed 2 week(s) ago

Very disappointed child” has to pay
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Accommodation's Reply
29 Dec 2024
Good Afternoon Mrs. Heni. Thank you for choosing The Zuri Hotel Palembang as your accommodation for you and your family in the city of Palembang. We apologize for the inconvenience you experienced, but we need to convey that the regulation for adding children's breakfast is based on height. Height <120cm is free of charge, but> 120cm there is an additional charge of Rp. 125,000 / pax. This is the information we provide so that you can understand, we hope this does not make you hesitate to visit The Zuri Hotel Palembang again. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan. (General Manager)
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m***d
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Staycation
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10.0

/10

Reviewed 2 week(s) ago

Feels like a very calm and comfortable place Thank you the zury🙏🏻
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Accommodation's Reply
01 Jan 2025
Good evening Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. The positive review that you gave is very memorable. We will look forward to your next visit with an extraordinary stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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A***l
icon-origin-TRAVELOKA

9.4

/10

Reviewed 3 week(s) ago

Great experience here. Staff was very accomodating and helpful. The room was clean and comforting. The best option for the price.

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Accommodation's Reply
19 Dec 2024
Dear, Mr/Mrs.. Thank you for sharing your great experiences during your stay in The Zuri Hotel Palembang. It's such an honoured that we have provided our excellent services during your stay with us. We will be looking forward for your next visiting because your five stars rating meant a lot for us. Stay safe and stay healthy :) Best Regards, Darwin Siahaan (General Manager)
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Ismanto
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Business
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9.4

/10

Reviewed 4 week(s) ago

The food is very varied and also delicious
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1 people find it helpful

Accommodation's Reply
19 Dec 2024
Good Afternoon Mr. Ismanto. Thank you for choosing The Zuri Hotel Palembang as your accommodation in Palembang. The positive review that you gave is very memorable in our hearts. We will be looking forward to your next visit with extraordinary service. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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M***a
icon-origin-TRAVELOKA

6.7

/10

Reviewed 4 week(s) ago

The AC is noisy, from 20.00-21.30 there is the sound of footsteps upstairs, then in the morning from 5 o'clock there is the sound of a baby crying, the soundproofing is very minimal, oh my, there are quite a lot of choices for breakfast but the taste is just so-so.
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1 people find it helpful

Accommodation's Reply
12 Dec 2024
Good Afternoon Mrs. Melia. Thank you for choosing The Zuri Hotel Palembang as your accommodation for you and your family in the city of Palembang. We apologize for the inconvenience you experienced during your stay at our hotel, but we need to convey that the soundproofing device at The Zuri Hotel Palembang is in accordance with the procedures of a 4-star hotel. This is the information we need to convey so that you can understand. We hope this does not make you and your family hesitate to visit The Zuri Hotel Palembang again. Stay safe and healthy :) Regards, Darwin Siahaan.(General Manager)
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G***t
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

The hotel staff is friendly and welcoming, willing to help and serve.
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Accommodation's Reply
12 Dec 2024
Good Afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. It is our priority and responsibility to always provide extraordinary service to all our guests. Thank you for your perfect star rating. We look forward to your next visit. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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a***a
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

I like the hotel room, it's clean, comfortable, the view is beautiful from the room on the 9th floor, there's a fitness room and swimming pool on the 25th floor, the hotel's location is near the Transmart supermarket.
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1 people find it helpful

Accommodation's Reply
30 Nov 2024
Hello Mr./Mrs. a*a, We greatly appreciate your positive feedback. We are very pleased to hear that you enjoyed the comfort of the room with a beautiful view on the 9th floor, as well as the fitness and swimming pool facilities on the 25th floor. We also hope that our location close to Transmart will provide more comfort for you and your family. Thank you for choosing The Zuri Hotel Palembang, and we look forward to welcoming you back soon. Best regards, Darwin Siahaan.(General Manager)
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Dian M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 6 week(s) ago

It was very pleasant to stay here, the service was good, the room was good, the swimming pool was good, the food was amazing, there were so many choices that I was confused about what to eat, heheh, I'll be back there again next time 🥰🥰🥰🥰
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Accommodation's Reply
30 Nov 2024
Good Morning Mrs. Dian, We are very happy to know that you enjoyed your stay here. We are committed to providing the best service, and we are glad that you were satisfied with the room, the pool, and the various food options that we offer. We look forward to welcoming you and your family back here for an even more enjoyable experience. Warm Regards, Darwin Siahaan.(General Manager)
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KHUYUU
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 week(s) ago

The only downside is that it's not soundproof, because last night we heard sounds that no one should have heard from the next room.
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Accommodation's Reply
20 Nov 2024
Good evening Sir/Madam. Thank you for your full star review. We apologize for the inconvenience during your stay at The Zuri Hotel Palembang, but we need to convey that our hotel's soundproofing standards are in accordance with the standards of a 4-star hotel. That is the information we convey. We hope this does not make you hesitate to visit The Zuri Hotel Palembang again. Stay safe and healthy :) Regards, Darwin Siahaan.(General Manager)
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cheny w. s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 9 week(s) ago

I stayed at The Zuri Hotel Palembang while attending the Competency Certification event organized by BPJS Kesehatan and I was very impressed with this experience. Starting from the smooth check-in process and the very friendly and professional hotel staff. one of the most prominent things during my stay was the diverse and delicious Palembang specialties such as pempek, burgo, laksan, celimpungan etc. which presented an authentic and satisfying taste. The swimming pool located on the 25th floor provides an extraordinary experience with a stunning panorama of Palembang city, adding to the comfort and pleasure during my stay there. The clean and comfortable room also adds to the quality of my rest. The strategic location of the hotel makes it easy for me to reach various important places in the city. overall, I am very satisfied and will be happy to recommend The Zuri Hotel to my friends and colleagues.
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2 people find it helpful

Accommodation's Reply
20 Nov 2024
Good evening Mrs. Cheny. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. We are very happy to know that you and your family really enjoyed the best facilities and services while staying at The Zuri Hotel Palembang. One of our best facilities is the Sky Pool located on the 25th floor, providing a very memorable stay experience because you and your family can swim while enjoying the beautiful view of the city of Palembang. Thank you for recommending The Zuri Hotel Palembang as your accommodation in the city of Palembang. We will be looking forward to your next visit with extraordinary service. Stay safe and stay healthy :) Best Regards, Darwin Siahaan.(General Manager)
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D***n
icon-Leisure
Leisure
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9.1

/10

Reviewed 10 week(s) ago

Very comfortable. The staff are very friendly. But for some reason, if the window curtain sticks to it for a minute, it itches on my skin.
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Accommodation's Reply
01 Nov 2024
Good afternoon, Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation for your stay with your family in Palembang. We are happy to hear that you and your family enjoyed the facilities and services that we have provided. Thank you for your perfect star rating. We look forward to your next visit with excellent service. Stay safe and healthy :) Warm Regards, Darwin Siahaan. (General Manager).
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Y***a
icon-origin-TRAVELOKA

8.4

/10

Reviewed 10 week(s) ago

The room is not soundproof because the voices of people and small children from outside can still be heard clearly, the room layout is not comfortable.
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Accommodation's Reply
17 Nov 2024
Good evening Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation for you and your family in the city of Palembang. For additional information, the soundproofing equipment at The Zuri Hotel Palembang meets the standards of a 4-star hotel. We apologize if anything unpleasant happens while you and your family are staying at our hotel. We hope this does not make you hesitate to visit The Zuri Hotel Palembang again. Stay safe and healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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G***n
icon-origin-TRAVELOKA

10.0

/10

Reviewed 11 week(s) ago

The staff is friendly, the food is delicious. The location is strategic.
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Accommodation's Reply
24 Oct 2024
Good afternoon, Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation for your stay with your family in Palembang. It is an honor to hear that we have provided the best experience for you and your family during your stay at our hotel. We are committed to continue providing our excellent services on your next visit. Stay safe and healthy :) Regards, Darwin Siahaan. (General Manager).
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