Hi Mr Nam, We are very sad and would like to apologize to you that your stay was not as expected. We always appreciate and are grateful to the guests who come and give us suggestions to improve our services, bring better and better experiences to our guests. Once again, we apologize and wish you and your family good health and success! We look forward to welcoming you back in the near future so that you can feel the change on our part. Best regards, Val Soleil Hotel Team,