The staff is extremely rude. I ask questions very politely but have a rude attitude towards customers. I booked 2 rooms on the app because at that time there were only 2 rooms left to book, but when I arrived, the staff said I had to book 1 more room and pay an additional fee. Specifically: 1. My family has 3 children, all under 11 years old, initially the staff said it would be free but later they charged an extra child. The reason is that the staff said only children under 5 years old are free. => So why did it initially say it was free for children under 11 years old? Moreover, when I asked again, he still scolded me, is that a good service or not? 2. In addition, the hotel room is quite small, narrow, and cramped 3. The breakfast is extremely bad, there are two dishes: fried bread and spaghetti, my family did not expect anything from the food but it was really bad 4 . For that breakfast, the staff even said it was mandatory to charge an additional fee for one child in our family => Who would dare to come back for eating like that? In the end, this was a very bad experience for me, all reviews are only objective! Slow - condescending - rude, this is the attitude of the receptionist who treated my house!