Dear Guest, Thank you for your review and for staying with us. We greatly appreciate your feedback as it helps us to continuously improve our services and facilities. We apologize for any inconvenience you may have experienced with your room change request. Sometimes, when occupancy is very high, we may have limitations to accommodate such requests, but we will ensure that our team always strives to find the best solution for our guests. We have also noted your feedback regarding the variety of breakfast menus and food refill times. We have forwarded this to the relevant team so that it can be improved in the future. Regarding the condition of the beach, we will work harder to maintain its cleanliness and ensure that the area is comfortable to enjoy. We are glad to hear that you enjoyed our spacious swimming pool, and we hope that it was one of your positive experiences during your stay. We look forward to welcoming you back in the future with an even better experience. Should you have any suggestions or special needs for your next visit, please do not hesitate to contact us directly. Best regards, Swiss-Belresort Belitung
