8.7
Very Good
From 6,898 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.5
Location
8.9
Service and Facilites
8.7
People often mention about Midtown Hotel Surabaya
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Distance to City Center (97)
Bedroom (87)
Staff Friendliness (78)
Bathroom (77)
Room Space (76)
Ambiance (75)
Accessibility (71)
Hotel Area (64)
Surroundings (59)
Taste (58)
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Traveler Reviews Midtown Hotel Surabaya
Number of reviews per page
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40
Customer reviews
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Ajeng D. D.
Staycation
9.4
/10
Reviewed 17 hour(s) ago
The staff are all friendly and kind, the rooms are quite spacious plus the view spot is great at night, overall it is really satisfying, highly recommended if you are in Surabaya to stay here, the location is also strategic right in the middle of the city center 🥰
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suntarajaya k. t.
10.0
/10
Reviewed 2 day(s) ago
really like staying here when in sby
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Yooke D.
Leisure
8.5
/10
Reviewed 3 day(s) ago
Friendly staff, adequate facilities. Strategic location.
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Yooke D.
Leisure
8.5
/10
Reviewed 3 day(s) ago
The hotel staff is friendly. The hotel is quite good. Unfortunately, you can't add an extra bed to the Groovy Twin room.
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Roel H.
Leisure
8.2
/10
Reviewed 4 day(s) ago
The restaurant and lobby area is narrow and uncomfortable and the restaurant variety is limited.
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Accommodation's Reply
22 Apr 2025
Dear Mr./Mrs. Roel H. Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your visit while in Surabaya. We apologize for the inconvenience and will always strive to improve our service standards. In the future, we will ensure that this incident will not happen again. Once again, we thank you and we will be happy to welcome you to Midtown Hotel Surabaya. Best regards, Miftahul Huda. Asst. Front Office Manager
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H***a
Staycation
8.8
/10
Reviewed 5 day(s) ago
The bedroom window is given a blur sticker. It actually interferes with seeing the city view.
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Accommodation's Reply
22 Apr 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your visit while in Surabaya. We apologize for the inconvenience and will always strive to improve our service standards. In the future, we will ensure that this incident will not happen again. Once again, we thank you and we will be happy to welcome you to Midtown Hotel Surabaya. Best regards, Miftahul Huda. Asst. Front Office Manager
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U***i
Leisure
8.5
/10
Reviewed 6 day(s) ago
Clean hotel, friendly staff. Next time I will stay here again.
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2 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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H***o
Staycation
10.0
/10
Reviewed 1 week(s) ago
Overall the staff is nice and friendly. I think it's nice in the middle of the city, the price is also affordable.
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1 people find it helpful
Accommodation's Reply
22 Apr 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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AR
Abd R.
Staycation
10.0
/10
Reviewed 1 week(s) ago
A very memorable stay experience due to the extraordinary service.
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Accommodation's Reply
15 Apr 2025
Dear Mr. Abd R, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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I***a
10.0
/10
Reviewed 2 week(s) ago
Already a regular at this hotel, hopefully in the future it will be better in every way
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Accommodation's Reply
15 Apr 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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R***e
Leisure
9.4
/10
Reviewed 2 week(s) ago
It is strategically located in the city center, the room size is also just right, not too small and not too big. The bed is comfortable and quite large, suitable for those who bring children.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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D***i
Leisure
9.7
/10
Reviewed 2 week(s) ago
Strategic location, hotel with affordable price but satisfactory service.
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Accommodation's Reply
15 Apr 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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U***i
Leisure
8.5
/10
Reviewed 2 week(s) ago
Clean room. Next time I will stay here again. Friendly staff, cold AC.
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Accommodation's Reply
15 Apr 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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MZ
M Zein A.
10.0
/10
Reviewed 2 week(s) ago
For a hotel room it is relatively spacious & clean.
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Accommodation's Reply
15 Apr 2025
Dear Mr. m zein A, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome you again at Midtown Hotel Surabaya. Best regards, Miftahul Huda. Asst. Front Office Manager
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N***m
10.0
/10
Reviewed 2 week(s) ago
Nice experience, nice place, and nice people.
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Accommodation's Reply
15 Apr 2025
Dear Sir/Madam
Warmest greetings from Midtown Hotel Surabaya.
Thank you for choosing Midtown Hotel for your visit in Surabaya.
We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart.
Once again we thank you and we will be happy to welcome your next arrival at Midtown Hotel Surabaya.
Best Regards,
Miftahul Huda
Asst.Front Office Manager
G***t
Transit
10.0
/10
Reviewed 2 week(s) ago
The hotel location is close to the mall and souvenir center of Surabaya, very strategic, the room is quite large, the breakfast is delicious and has many variations. If you go to Surabaya again, it will be an alternative to stay here.
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Accommodation's Reply
15 Apr 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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Ika A.
Leisure
9.7
/10
Reviewed 2 week(s) ago
Favorite hotel to stay in Surabaya, delicious room service food and affordable price. Service from valet, receptionist, bellboy to HK 👍👍
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Accommodation's Reply
15 Apr 2025
Dear Mrs. Ika A, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit in Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again we thank you and we will be happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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A***K
Staycation
9.4
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, but because the car parking space is limited, the car is parked outside the hotel area with free valet facilities. And the security officers are also limited, so you have to wait to be picked up first.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your visit while in Surabaya. We apologize for the inconvenience and will always strive to improve our service standards. In the future, we will ensure that this incident will not happen again. Once again, we thank you and we will be happy to welcome you to Midtown Hotel Surabaya. Best regards, Miftahul Huda. Asst. Front Office Manager
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A***a
7.0
/10
Reviewed 2 week(s) ago
There are some things in the room that need to be replaced, like the curtains are torn, the glass bathroom is almost falling, the glass bathroom door is a bit loose.
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Accommodation's Reply
15 Apr 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your visit while in Surabaya. We apologize for the inconvenience and will always strive to improve our service standards. In the future, we will ensure that this incident will not happen again. Once again, we thank you and we will be happy to welcome you to Midtown Hotel Surabaya. Best regards, Miftahul Huda. Asst. Front Office Manager
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G***t
8.6
/10
Reviewed 2 week(s) ago
Location is near shopping center. But the room is small, facilities are lacking.
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1 people find it helpful
Accommodation's Reply
07 Apr 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your visit while in Surabaya. We apologize for the inconvenience and will always strive to improve our service standards. In the future, we will ensure that this incident will not happen again. Once again, we thank you and we will be happy to welcome you to Midtown Hotel Surabaya. Best regards, Miftahul Huda. Asst. Front Office Manager
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Number of reviews per page
20
40
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