MaxOneHotels.com @ Vivo Palembang

Explore MaxOneHotels.com @ Vivo Palembang
8.2
Very Good
From 14,705 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.2

Meal

7.9

Location

8.4

Service and Facilites

8.1

People often mention about MaxOneHotels.com @ Vivo Palembang
All
Bedroom (126)
Ambiance (124)
Staff Friendliness (123)
Distance to City Center (121)
Surroundings (103)
Accessibility (103)
Bathroom (103)
Room Space (85)
Hotel Area (81)
Check-in/out Time (75)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews MaxOneHotels.com @ Vivo Palembang

Number of reviews per page
20
40
Customer reviews
D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 day(s) ago
Clean, modern, and cozy room. Great interior design and a very comfortable bed. The room service was fast. The minus is the bedroom lighting is too dark.
Find this review helpful?
D***n
icon-Medical
Medical
icon-origin-TRAVELOKA
5.6
/10
Reviewed 2 week(s) ago
We stayed one night, booking three rooms on the 7th floor. It was fine at first, until dusk: a local dangdut orchestra next door was playing, and the sound was all in our room, so we had to shout. Until 11 PM, the hotel staff didn't seem to be making any extra effort to ask the orchestra to stop or move us, as our room was adjacent to the orchestra. We even approached the residents and asked to lower the volume, but were instead reprimanded by the host. The hotel didn't seem to maintain its surroundings, and we were caught off guard by a super-duper orchestra disturbing our guests. The environment and the building's construction also lacked thick materials, soundproofing, or noise reduction. We ended up finding another hotel that night and changed because the music was truly inhumane for us to rest. I regret staying at the Maxone Hotel, having to pay double the price because I found another hotel at the last minute.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Aug 2026
Dear Mr./Ms./Mrs. Dan, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We apologize for any inconvenience you may have experienced during your stay. Regarding the loud music from the adjacent room, we have informed the relevant department about the disturbance caused to that guest. We hope to welcome you back on your next stay and will strive to provide even better service in the future. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
K***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I stay here so often that I know the receptionist where are the friendly employees favorite place to stay when in Palembang
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Aug 2026
Dear Valued Guest, We would like to inform you from Maxone Hotel Palembang that we appreciate your stay with us and for taking the time to write a review about our services. We sincerely hope to welcome you back in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
Translated by Google Icon
See original
sonya f.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is clean, the staff is friendly, the breakfast is plentiful and delicious, in short, you won't regret staying here.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2026
Dear Ms. Sonia, Greetings from Maxone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our service. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
Translated by Google Icon
See original
r***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 week(s) ago
Pick-up and drop-off services don't even take a minute, and they charge 5,000 Rupiah! Grab/taxi pick-up and drop-off services are still requested, regardless of whether you're staying or not. They charge the same fee. Check-in and check-out service is slow. The room's AC takes a long time to cool down.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2026
Dear Mr./Mr. r*d, This is a message from Max One Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We apologize for any inconvenience you may have experienced regarding parking and other facilities during your stay. However, please note that parking is a mandatory service we must adhere to. We will do our best to improve our service upon your check-in and will also re-check the air conditioning. We hope to welcome you back on your next stay and provide even better service in the future. Thank you. Sincerely, The Management Team, Max One Hotel Palembang
Translated by Google Icon
See original
O***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room was clean and tidy, and the bathroom was also clean and fragrant. I stayed here for two nights and it was cleaned daily, towels were replaced, and bottled water was provided. The food was delicious and varied, with the chicken porridge and tekwan being top notch. 👍
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2026
Dear Mr./Ms. O*e, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
Profile Picture
Reni O.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Stayed here while on a business trip. Strategic location and close to everything.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2026
Dear Ms. Renee, From Maxone Hotel Palembang, we respectfully thank you for staying with us and for taking the time to write a review about our services. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
Translated by Google Icon
See original
E***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
My regular place to stay, because it's next to the mall and it's cheap...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Aug 2026
Dear Mr./Ms. E*i, Max One Palembang Hotel would like to inform you that we appreciate you staying with us and taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Max One Palembang Hotel
Translated by Google Icon
See original
I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's quite clean and in the middle of town, near the mall.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Aug 2026
Dear Ms./Mrs. I*a, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about the quality of our service. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very satisfying and friendly service.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Aug 2026
Dear Mr./Ms. M*a, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The AC is not cold enough in room 519.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Aug 2026
Dear Ms./Mrs. S*i, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our service. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back on your next visit and will strive to provide even better service in the future. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The room was clean. The bedsheets and duvet were spotless. The staff were all friendly and responsive. The breakfast was delicious, although the menu was limited. However, the bed in the room I stayed in was a bit uncomfortable because it had two single beds pushed together. The bathroom was spacious and clean.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Jul 2026
Dear Valued Guest, Maxzone Hotel Palembang would like to express our gratitude for your stay and for taking the time to write a review about our services. We sincerely hope to welcome you again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Good, okay. Close to PTC.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Ms./Mrs. A*a, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our service. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
S***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Overall it's okay and recommended
1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear Ms./Mrs. S*h, This is a brief message from Maxone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
Translated by Google Icon
See original
Z***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very strategic because it is close to Alfamart and PTC Mall.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Jul 2026
Dear Mr./Mr. Z*l, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about the quality of our service. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
s***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 10 week(s) ago
Everything is ok, just the old Co.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
15 Jul 2026
Dear S*i, This is the warmest greeting from Maxson Palembang Hotel. We sincerely thank you for staying with us and for your valuable feedback. We look forward to seeing you again on your next visit and will strive to provide even better service. Thank you. Sincerely, The Management of Maxson Palembang Hotel.
Translated by Google Icon
See original
T***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the rooms are comfortable and you can watch Netflix here.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Jul 2026
Dear Ms./Mrs. T*o, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
T***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the rooms are comfortable and you can watch Netflix here.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Jul 2026
Dear Ms./Mrs. T*o, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our service. We sincerely hope to welcome you back in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
T***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the rooms are comfortable and you can watch Netflix here.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 Jul 2026
Dear T*o, This is a warm greeting from Maxson Palembang Hotel. We sincerely thank you for staying with us and for your valuable feedback. We look forward to seeing you again on your next visit and will strive to provide even better service. Thank you. Sincerely, The Management of Maxson Palembang Hotel.
Translated by Google Icon
See original
T***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel staff is friendly, the rooms are comfortable and you can watch Netflix here.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Jul 2026
Dear Ms./Mrs. T*o, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about the quality of our service. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
Translated by Google Icon
See original
Number of reviews per page
20
40