Dear Sir/Madam, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input on the quality of our services. We apologize for your dissatisfaction with our facilities. We hope to welcome you back on your next visit & provide better services and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.