Dear Ms. Jania D, Thank you for sharing your experience with us. We deeply regret and apologize for the inconvenience and incident that occurred during your stay at Whiz Hotel Cikini Jakarta, particularly regarding our staff entering your room in the early morning. This incident does not reflect our service standards and procedures, especially concerning guest privacy and security. We understand that this situation may have caused you discomfort and concern. After receiving your report, we conducted a thorough internal assessment of the coordination between the front desk and housekeeping departments and have reminded all staff about room status check procedures and guest service etiquette to prevent such incidents from happening again. We apologize again for this unpleasant experience. We greatly appreciate your feedback, which will help us improve our services in the future. If you wish, we hope to welcome you back again with even better service. Sincerely, Iman Pardede, Front Desk Coordinator
