It
Iqbal t.
Business
8.4
/10
Reviewed 3 day(s) ago
The hotel staff was friendly, and check-in could have been quicker. The only downside was the breakfast, which wasn't very tasty.
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Swiss-Belhotel Borneo Samarinda
Explore Swiss-Belhotel Borneo Samarinda
Overall Ratings & Reviews Swiss-Belhotel Borneo Samarinda
Traveloka (6,404)
Other sources (45)
8.4
Very Good
From 6,404 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.4
Meal
8.3
Location
8.7
Service and Facilites
8.4
People often mention about Swiss-Belhotel Borneo Samarinda
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Distance to City Center (163)
Staff Friendliness (156)
Bedroom (150)
Room Space (140)
Ambiance (136)
Bathroom (135)
Accessibility (127)
Hotel Area (127)
Surroundings (122)
Family Friendly (117)
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Traveler Reviews Swiss-Belhotel Borneo Samarinda
Number of reviews per page
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40
Customer reviews
M***d
8.5
/10
Reviewed 2 week(s) ago
Clean, spacious rooms, food with little variety.
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Accommodation's Reply
30 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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vi
veronisa i.
10.0
/10
Reviewed 3 week(s) ago
Thank you for the service you provided during our stay. We felt very comfortable and at ease. Oh, and thank you also to the chef for making such a delicious breakfast. May you continue to improve.
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Accommodation's Reply
27 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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ss
sutiyo s.
Business
9.1
/10
Reviewed 3 week(s) ago
The location is very strategic. The breakfast menu is also varied and delicious.
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Accommodation's Reply
22 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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DS
Dwi S. P. A.
Staycation
8.5
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, smiling, and welcoming. The rooms are clean and spacious.
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Accommodation's Reply
13 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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F***i
Staycation
10.0
/10
Reviewed 5 week(s) ago
If possible, provide parking for people who are afraid of heights, especially those with heart disease. Yesterday, I parked on the second floor. When I was about to get down the car, I was anxious, panicked, and ended up short of breath because I have a heart condition.
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Accommodation's Reply
08 Jul 2026
Thank you for choosing us as your second home during your visit to Samarinda. We apologize for any inconvenience you experienced during your stay. We will take immediate action to resolve this issue and ensure it does not recur in the future. Once again, we apologize for any inconvenience caused. We look forward to welcoming you back to the Swissôtel Borneo Samarinda. Stay safe and healthy! Sincerely, The General Manager
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FS
Fernanda S. A.
10.0
/10
Reviewed 5 week(s) ago
It was a pleasure staying at Swiss-Belhotel Samarinda with my family ✨
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Accommodation's Reply
08 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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F***y
9.1
/10
Reviewed 5 week(s) ago
Always stay here when I go to SMD.
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1 people find it helpful
Accommodation's Reply
06 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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r***i
Staycation
9.3
/10
Reviewed 6 week(s) ago
The hotel staff was friendly, but the hallway to the hotel room smelled a bit like cigarettes (I hope it's just my bad sense of smell)
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Accommodation's Reply
07 Jul 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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S***H
Business
10.0
/10
Reviewed 6 week(s) ago
The service is okay, the place is clean.
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Accommodation's Reply
29 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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h***a
Leisure
9.6
/10
Reviewed 7 week(s) ago
The staff at check-in were friendly. But no one helped us carry our luggage; they just watched and ignored us.
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Accommodation's Reply
29 Jun 2026
Thank you for choosing us as your second home during your visit to Samarinda. We apologize for any inconvenience you may have experienced during your stay with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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r
rusdianto
Staycation
10.0
/10
Reviewed 7 week(s) ago
Friendly staff, pleasant stay.
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Accommodation's Reply
26 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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a***a
8.5
/10
Reviewed 7 week(s) ago
Nice but the outside glass is really dirty :)
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Accommodation's Reply
26 Jun 2026
Thank you for choosing us as your second home during your visit to Samarinda. We are delighted to hear that you had a pleasant time at our hotel. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Please stay safe and healthy! Sincerely, The General Manager
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F***l
Business
8.8
/10
Reviewed 7 week(s) ago
Everything was great: location, facilities, room comfort, Wi-Fi, and cleanliness. But there were a few minor flaws.
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Accommodation's Reply
26 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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afrizal p. n.
9.4
/10
Reviewed 7 week(s) ago
I got a room that did not match my order.
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2 people find it helpful
Accommodation's Reply
19 Jun 2026
Thank you for choosing us as your second home during your visit to Samarinda. We sincerely apologize for any inconvenience you may have experienced during your stay. We look forward to welcoming you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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Verified Traveler
Business
10.0
/10
Reviewed 8 week(s) ago
All the hotel staff are friendly and polite. The rooms are clean. The facilities are complete.
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Accommodation's Reply
20 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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R***i
Business
8.7
/10
Reviewed 8 week(s) ago
It turned out the area under the bed was inaccessible during cleaning. They found trash bottles, etc.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Thank you for choosing us as your second home during your visit to Samarinda. We apologize for any inconvenience you may have experienced during your stay with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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Y***a
Business
9.3
/10
Reviewed 9 week(s) ago
While staying there yesterday, I wanted to have fried rice, but the stove was having problems. It would be nice to check everything before customers arrive. However, overall, the service was good.
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Accommodation's Reply
18 Jun 2026
Thank you for choosing us as your second home during your visit to Samarinda. We apologize for any inconvenience you may have experienced during your stay with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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mf
meiriza f.
10.0
/10
Reviewed 9 week(s) ago
The hotel staff provided good service.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
Thank you for choosing our hotel for your comfortable holiday in Samarinda. We are delighted to hear that you enjoyed your stay. We hope to welcome you back again. Please take care of yourself and stay healthy. Sincerely, The General Manager
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B***g
Business
10.0
/10
Reviewed 9 week(s) ago
Strategic location, friendly staff, and a great breakfast menu with great flavor and variety. I always stay here...
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1 people find it helpful
Accommodation's Reply
10 Jun 2026
Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager
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Number of reviews per page
20
40
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