It
Iqbal t.
Business
8.4
/10
Reviewed 6 day(s) ago
The hotel staff was friendly, and check-in could have been quicker. The only downside was the breakfast, which wasn't very tasty.
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Accommodation's Reply
10 Aug 2026
Dear Mr. Iqbal, From Swiss-Belhotel Borneo Samarinda, Thank you very much for choosing to stay with us and for taking the time to write this review. We are delighted to hear that the convenience of the quick check-in process and the friendliness of our staff left a positive impression on you. We apologize for any inconvenience regarding the taste and quality of the breakfast not meeting your expectations. This feedback is very valuable to us, and I have forwarded it directly to our Head Chef and Food and Beverage team for immediate evaluation and improvement of our menu. We sincerely hope to have the opportunity to welcome you again in the future and provide you with an even better accommodation and dining experience. Sincerely, General Manager, Swiss-Belhotel Borneo Samarinda
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