Overall Ratings & Reviews Swiss-Belhotel Borneo Samarinda

I like Swiss Bell because it has toys for my children.

Have stayed at this hotel many times and always satisfied, only this time I got a room with a connecting door, so the sound from the next room could be heard in our room. Overall satisfying 👍

The hotel staff is very friendly.

Overall the service was good. However, I was disappointed because my request to check in at 12.00 was not fulfilled. Likewise, my request for the bed from twin bed to be changed to 1 single bed was not fulfilled.

The room is comfortable, the staff is friendly, clean, the bathroom is also very clean. Hopefully I can stay there again😁

Very comfortable next time will be the choice

Horror hotel, the toilet seat moved by itself several times

Good but need to improve wifi

Everything was great! I love the room, very spacious, and clean, they have netflix, and I love the breakfast area near swimming pool. Except one thing, they charge for kids breakfast. My son is only 7 yo. I meant, how much kids can eat tbreakfast? They only eat cereal or 1 bread with egg. That's it. I stayed at so many hotel in samarinda & balikpapan, I found only swissbel hotel charge breakfast for children.

Very good in terms of service and good atmosphere and the food is varied

Friendly staff, beautiful view rooms to Mahakam, choose the upper floor for a great view. Swimming pool is quite good, gym is great

Good service, good room, check in and check out process is also good. However, unlike other hotels with the same star rating that we have visited, our request here could not be fulfilled because it was only read when we checked in. Hopefully in the future the written request can be read before the guest checks in. Thx

Arrived at 11 but could only enter the room at 1 pm because they said it was still being cleaned so I had to wait 2 hours, got the room key and I asked the receptionist if a 10 year old child could have breakfast and was told they would get a 50% discount and I was okay with that, the next day at breakfast the child was allowed to enter without being asked but when he left he was charged and billed like an adult and had to pay in full. Please improve the communication between the front office and the restaurant

Alhamdulillah. I have stayed here several times, I recommend it, access to the mall is close and comfortable, and it is also clean.

Hotel staff are friendly, facilities are good and comfortable for families.

The staff is friendly, the rooms are clean, there are lots of culinary options around the hotel, close to the SCP mall

the hotel is nice bro, I like the hotel

friendly staff, clean rooms, varied food, Swiss bell hotel, always the best🤗

All the hotel employees are kind and friendly in my opinion, it's just that when I was getting GoFood in the basement and then I asked to open the access, the employee's face was a bit grumpy, maybe he was sleepy because it was already midnight. It would have been better to ask for a deposit from the start so as not to bother the employees like this. After all, visitors don't mind being asked for a deposit to add a card. The employees also took a long time when asked for tissues (room tissues were empty). I had to call twice to explain "when will this be delivered? I have something to go out". How come it has to be emphasized like that before it can come quickly. For breakfast, the menu is delicious, I like it. I initially asked for breakfast to be delivered to the room only. But what I found strange was that the kitchen charged 105k per portion if it was delivered. Honestly, I was shocked because I also took a room rate that included breakfast, and during my stays in several hotels, no hotel has ever charged if guests ask for food to be delivered to the room. Finally, I was forced to go to the restaurant. For spacious parking, but for maneuvering a 7-seater vehicle is a bit difficult because the distance between the foundations is too close. Old room atmosphere. Minimal lighting. Only 1 sandal is available even though 2 people are staying. The bed also makes noise when the body moves. The pool water is a bit murky And what's even more unfortunate is when entering the hotel, the hotel lobby smells of cigarettes. It's really not good for babies or children, or even for us adults. I don't understand whether this is a smoking area lobby or not, but we who bring children are very disturbed. Because outside the lobby it smells of cigarettes, inside the lobby it smells of cigarettes.

Good enough and comfortable for families close to mall access, making it easy