Dear Mr. Max O., Thank you for taking the time to write a review. First, we apologize for the inconvenience caused by the air conditioning in your room turning off and not cooling, which certainly did not meet our expected comfort standards. We have forwarded this matter directly to our engineering team for a thorough investigation, immediate repair, and maintenance of the air conditioning system to prevent this issue from recurring. Thank you for helping us improve, and we hope to welcome you back again to provide you with an even more comfortable stay. Sincerely, General Manager, Swissôtel Borneo Samarinda

Dear Mr. Max O., Thank you for taking the time to share your review. First, we apologize for the inconvenience you experienced regarding the air conditioning in your room turning off and not cooling, which certainly does not meet our standards of comfort. We have forwarded this matter directly to our engineering team for a thorough investigation, immediate repair, and maintenance of the air conditioning system to prevent this issue from recurring. Thank you for helping us improve, and we hope to welcome you back again for an even more comfortable stay. Sincerely, General Manager, Swissôtel Borneo Samarinda

Dear Valued Guests, Thank you so much for your loyalty and trust in us year after year! Choosing us as your primary venue for your annual event is a great honor and source of pride for our entire team. We are committed to providing you with the warmest welcome and the best possible service every time you visit. We look forward to welcoming you back again on your next annual visit to Samarinda! Sincerely, General Manager, Swissôtel Borneo Samarinda

Dear Mr. Rudy S., Thank you very much for your review and positive rating. We are delighted to hear that you enjoyed your stay and were able to easily access our hotel due to its central location in Samarinda. We hope to welcome you again on your next visit! Sincerely, General Manager, Swiss-Belhotel Borneo Samarinda

Dear Valued Guest, Thank you so much for your trust and outstanding recognition! Being recognized as one of the best hotels in Samarinda is a source of great pride and motivation for our entire team to continue maintaining the highest standards of service and facilities. We look forward to serving you again on your next visit! Sincerely, General Manager, Swissôtel Borneo Samarinda

Dear Valued Guest, Thank you for taking the time to provide us with your valuable review and feedback. We are delighted to hear that your overall stay was satisfactory. However, we apologize for any inconvenience related to the soundproofing of our rooms, which may have disturbed your sleep. We have forwarded this matter to our engineering team for assessment and future improvements. Please note that if you encounter similar issues or require a quieter room on your next stay, our reception team is always ready to assist with room changes or other adjustments, subject to availability. Your feedback is invaluable to us. We look forward to welcoming you back for an even better stay in the future. Sincerely, General Manager, Swissôtel Borneo Samarinda

Dear Gentlemen/Ladies, Thank you for your review and compliments! We are delighted to hear that the friendly and efficient service from our reception team during check-in and check-out, the varied breakfast menu, and the cleanliness of your room contributed to your memorable stay. We have shared your compliments with our entire team to boost morale. Thank you for choosing Swiss-Belhotel Borneo Samarinda. We hope to welcome you back again! Sincerely, The General Manager, Swiss-Belhotel Borneo Samarinda

Dear Valued Guest, Thank you very much for your kind review and your trust in Swiss-Belhotel Borneo Samarinda. We are delighted to know that our cleanliness, orderliness, and comfort provided you with a memorable stay. We have conveyed your compliments to our housekeeping team and all staff to encourage them to work even harder. We look forward to serving you again on your next visit! Sincerely, General Manager, Swiss-Belhotel Borneo Samarinda

Dear Valued Guest, Thank you very much for your kind review and your trust in Swiss-Belhotel Borneo Samarinda. We are delighted to know that our cleanliness, orderliness, and comfort provided you with a memorable stay. We have conveyed your compliments to our housekeeping team and all staff to encourage them to work even harder. We look forward to serving you again on your next stay! Sincerely, General Manager, Swiss-Belhotel Borneo Samarinda

Dear Valued Guest, Swiss-Belhotel Borneo Samarinda extends its deepest respects and gratitude for your kind review and well wishes for our hotel. We are delighted to hear that you enjoyed the refreshing atmosphere of our hotel and its convenient location. This positive support and appreciation is a great motivation for our entire team to continue working to the best of our abilities. All of us at management and staff hope to welcome you back to Swiss-Belhotel Borneo Samarinda again! Sincerely, General Manager, Swiss-Belhotel Borneo Samarinda

Thank you so much for your positive review! 😊 We are very glad you enjoyed your stay at our hotel, especially the location near the shopping mall. We hope to welcome you back again on your next stay.

Dear Valued Guest, Thank you for taking the time to share your experience and feedback regarding your stay at our hotel. We sincerely apologize that the amenities and cleanliness of your room did not meet the standards of comfort we should provide. We are particularly regretful about the unclean towels, the loose and noisy shower door, and the chipped and sharp edges of the table. Especially concerning guest safety, this is a very important concern to us. We have forwarded your feedback to our housekeeping and maintenance teams for immediate inspection and repair. We will conduct an assessment to ensure that such situations do not recur. Regarding your question about booking through Traveloka, in principle, guests who book through Traveloka or directly with the hotel are all guests of the hotel and are entitled to the same services and comfort. Room allocation may depend on room availability, room type booked, booking time, and the condition of service upon arrival. Therefore, room allocation in a particular area should not be discriminatory based on the booking channel. We understand your disappointment, especially regarding the room price which you considered relatively high, and your past experiences staying at other hotels. We appreciate your trust and hope that this experience will not diminish your confidence in our hotel. Once again, we apologize for any inconvenience caused. Thank you for your detailed feedback, which will help us improve and develop the quality of our services in the future. Sincerely, The Hotel Management

Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager

Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager

Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager

Dear Mr. Iqbal, From Swiss-Belhotel Borneo Samarinda, Thank you very much for choosing to stay with us and for taking the time to write this review. We are delighted to hear that the convenience of the quick check-in process and the friendliness of our staff left a positive impression on you. We apologize for any inconvenience regarding the taste and quality of the breakfast not meeting your expectations. This feedback is very valuable to us, and I have forwarded it directly to our Head Chef and Food and Beverage team for immediate evaluation and improvement of our menu. We sincerely hope to have the opportunity to welcome you again in the future and provide you with an even better accommodation and dining experience. Sincerely, General Manager, Swiss-Belhotel Borneo Samarinda

Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager

Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager

Thank you for choosing us as your preferred accommodation during your visit to Samarinda. We are delighted that you had a wonderful experience with us. We hope to welcome you back to the Swissôtel Borneo Samarinda again. Stay safe and healthy! Sincerely, The General Manager