7.4
Pleasant

From 137 reviews

Provided by travelers on
Cleanliness

7.4

Room Comfort

7.4

Meal

7.7

Location

7.8

Service and Facilites

7.5

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Traveler Reviews Sofie Syariah

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Customer reviews

GANARTRIAN R.
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6.0

/10

Reviewed 150 week(s) ago

Hotel mengecewakan, masalah kamar lumayan nyaman, sedikit kotor pintu rusak bau kotoran kucing dan pelayan hotel/penjaga hotel tidak ramah, cuek, sepertinya bisu dan tuli, dari awal check in sampai out diam dan sibuk bermain mobile legend, tanpa ada sepatah kata apapun! Ditanya password WiFi diam dan tidak menjawab! Sayang sekali.
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2 people find it helpful

Accommodation's Reply
16 Jun 2022
Hi, Ganarthians! We sincerely apologize for the trouble caused. We would like to thank you for sharing the important feedback, we will definitely work on this to make sure your next visit will be a great experience. Greetings, Jane!
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Luluk Q. A.
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9.1

/10

Reviewed 157 week(s) ago

Pleasant. According to price and expectations. The only problem is the door that is difficult to open. And incomplete toileters facilities such as shampoo and toothbrush.
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1 people find it helpful

Accommodation's Reply
22 Apr 2022
Hi Lulu! Thank you for sharing your feedback. We have flowed the same to our related team to meet your expectations. Have a nice day! Regards, Amelia.
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Erllyn F.
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8.5

/10

Reviewed 158 week(s) ago

The service is quite good, but needs to be improved, including guest reception and data collection, a more conducive waiting room will be even better.
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2 people find it helpful

Accommodation's Reply
06 Apr 2022
Hi, Erllyn! We appreciate your valuable feedback. Looking forward to treating you soon with an amazing experience. Greetings, Aminah!
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Renytha A.
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8.5

/10

Reviewed 163 week(s) ago

Clean rooms. The bathroom is okay too. There are hot water facilities. Where to go anywhere is also easy. Next to the hotel there is an Alfamart and Indomaret. OK with that price. Thanks.
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1 people find it helpful

Accommodation's Reply
27 Feb 2022
Thank you for your appreciation, Renytha! We hope to give you a consistent service every time. Regards, Kiswari!
Arief L.
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6.0

/10

Reviewed 167 week(s) ago

The room door cannot be opened with the card. The bathroom is dirty and dull. Ancient room air conditioner.
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3 people find it helpful

Accommodation's Reply
16 Feb 2022
Hi Arief, We regret the unpleasant experience you had with us. We are continuously working for improvements and we assure you that your next stay is awesome with us. Regards, Maliva!
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imron r.
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8.5

/10

Reviewed 174 week(s) ago

Pelayan ramah dan banyak perubahan makin bagus saja sekarang rekomendasi hotel budget Sidoarjo ini oyo.

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Meifi N.
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5.2

/10

Reviewed 181 week(s) ago

The room doesn't really smell a bit smelly, the cleanliness of the mattress is also not really itchy, the bathroom also has spots on the walls. Not comfortable either.
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3 people find it helpful

Dimas K.
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6.0

/10

Reviewed 190 week(s) ago

The time in the room did not get drinking water at all. No toiletries. There are only towels. The towels are too small. Like a towel for jogging. But the most important thing is drinking water. Same toiletries. The drinking water said it was no longer provided then the toiletries could not be answered by the officer.
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1 people find it helpful

MA Muazar H.
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6.0

/10

Reviewed 190 week(s) ago

Not friendly and not recommended! Sorry, the rooms are not worth it especially the bathroom. In addition to the very noisy sound of the air sucker, the million water faucets are not very loud.
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2 people find it helpful

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novan h.
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5.4

/10

Reviewed 199 week(s) ago

Tempat kurang bersih, pelayanan kurang memuaskan, ac kurang dingin, tidak ada perlengkapan mandi dan air mineral

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Hurrem
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5.1

/10

Reviewed 207 week(s) ago

Seperti kamar kost yang disulap jadi penginapan. Tidak ada lahan parkir. Parkir di tepi jalan. Jam 8 pagi harus check out karena jalan tidak boleh untuk parkir. Kamar tidur kotor, ada sarang laba-laba. Tidak dapat sikat gigi & pasta gigi.

3 people find it helpful

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Eyglesias S. S.
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6.6

/10

Reviewed 209 week(s) ago

Kamarnya 210 angker, diteror sama penunggu kamar.

2 people find it helpful

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imron r.
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6.5

/10

Reviewed 212 week(s) ago

toiletries are incomplete
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Mardiansyah F.
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6.0

/10

Reviewed 215 week(s) ago

order for a family for 3 people, the bathroom is dirty not cleaned, the mattress looks like it hasn't been replaced the bed sheet because the smell of all the mattresses and pillows, the bathroom door is broken so when you close the bathroom from the inside it is difficult to open.
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1 people find it helpful

Accommodation's Reply
10 Mar 2021
Never meant to disappoint you, Mardiansyah! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Kevin!
Rudy U.
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6.0

/10

Reviewed 215 week(s) ago

the bathroom smells less clean
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Accommodation's Reply
10 Mar 2021
Never meant to disappoint you, Rudy! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Fajar!
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Yuliyati
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6.1

/10

Reviewed 216 week(s) ago

no parking space ... the air conditioner doesn & apos; t cool the room to leak
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Accommodation's Reply
10 Mar 2021
We are really sorry to disappoint you, Yuliyati! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Jubaedah!
Suyanto Suyanto
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5.4

/10

Reviewed 216 week(s) ago

A very unpleasant experience, the staff did not know what hotel standards were. I am not a new person in the hotel industry, don't say that I have to check in at 14.00 if the existing room is available. Then the second is where there is a system that directly determines guest room reservations, you really talk without a brain. The third one complains about the inconvenience of staying or using it until guests complain to the direct application, because your staff is so stupid and doesn't know ethics. Don't let those of you who are checking in at this hotel want to be placed in Room 210. The bathroom is very dirty, then the smell from the sewer enters the room, also includes a window that makes light enter and hit our faces directly without any curtains. Finally, the staff did not care about guest items, when it rained, they did not change their helmets instead, they left them wet. That's not the nature and attitude or behavior of a hotel staff, thank you
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4 people find it helpful

Accommodation's Reply
10 Mar 2021
Hi Suyanto! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Budi!
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imron r.
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8.5

/10

Reviewed 217 week(s) ago

b only but a lot of changes are ok
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Rizky M. O. I.
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8.5

/10

Reviewed 218 week(s) ago

I was hesitant because I read the review before I decided to stay here, it turned out that it was really recommended with a low budget, looking for easy food, Alpha Indo was there beside only the TV antenna which was not clear enough, everything else was ok laa
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3 people find it helpful

Adnaan I.
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6.1

/10

Reviewed 219 week(s) ago

I understand what a budget hotel is and I didn't expect a lot. Everything was dirty. From the door handles to the bedsheets. The bathroom had mold and was in need of cleaning. The bedsheets had stains on them. On a plus note the staff were helpful.

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