Last time we visited was before the lockdown. We were there thrice of 4 times that year. The place was amazingly clean and impeccable. The pool was crystal clear. Service was warm and everybody was super attentive. The restaurant-Dekada, served delicious and affordable food. These are the reasons why we decided to go back. Unfortunately, it was all bad. Let's start with communicating with the hotel: it took me 2 whole days of trying all the numbers in their Facebook page to communicate with them our room transfer plans. 2 days. We only got an answer the afternoon before we checked-in. Next was the room-the walls and floor were damp. Room attendant said that housekeeping just finished “wiping” them. They could have aired it our for a while before letting us in. Bed bug were present, unfortunately, so my toddler and I are now nursing very itchy bites. We asked for extra pillows and were charged 35 a piece. It was okay since we want to be comfortable while sleeping. We waited for an hour or so so we decided to follow up-only to be told that there are no more extra pillows left. The veranda 's floor was not swept. The bathroom is another story-molds were visible in the tiles beneath the glass partition and some parts of the grouts are not scrubbed properly. The toilet seat was broken, you cannot sit on it properly since the cover cannot be fully extended. Ants were everywhere and there is no bathroom rug available. The pool. Can't even see the tiles at the side underneath the water. It 's like it was mixed with powder and cannot smell a hint of chlorine at all. It was like that for 4 days so I cannot attribute the blurry water used by the sunscreen of the few swimmers I saw using the pool. We thought eating at Dekada, the restaurant, will compensate all our disappointments. Taste was so so this time and one of our orders was raw. Showed it to the staff and said they will just cook it longer. I stopped him since a portion of the item was already taken apart so it was already “contaminated” so to speak. Cooking it again will just contaminate the oil and utensils to be used. We ordered arroz caldo for breakfast and it was horrible. Beef tapa meat was like chewing gum so our son ended up just eating the egg. It was a really bad experience. We miss the old hotel.