Overall Ratings & Reviews Sonder at Hance Park

It was close to downtown Phoenix area with dinning options in walking distance. The place was clean and comfortable.

We really like Sonder’s approach. Our room was excellent but bed couple have been more comfortable. Different check in process than we are used to, but once we found the lockers, it was smooth sailing. I didn’t remember the Locker password, so returning the key fobs were problematic the morning we left. Thankfully, I called the number posted at 4am ( we had a long drive) and I was connected to a real person who helped us get back into our locker to return our key fobs. Price was excellent and I recommend it. Overall, we’d stay at another Sonder.

I loved the ease of check-in and check-out. It was so streamlined and organized, that it does not make sense that all hotels are not set up that way. The location was perfect and allowed me to walk to places of interest after my training. The property itself was well organized and well stocked, however, it was a little worn and could use a good refreshing. Some of the towels had holes, the couch had some material hanging from the bottom, and the rug was curling. I've come to expect this from this type of property after a busy season, and my continued suggestion is simply replace the towels and rug and it will feel like a brand new, luxury place. I was so pleased with my stay and I certainly plan on seeking out more Sonder properties in my future stays. I really appreciated the availability of secure parking, on-site. It really provided me with everything I could want while I was away from my own home.

An interesting experience. You are essentially renting a unit in an apartment building where others live full-time. Overall, the unit was in very good condition, and instructions on entering the property and accessing the room were solid. The only downsides were with the apartment complex itself and the surrounding area -- the area is full of homeless people who make venturing outside the building less than appealing at night. Additionally, the building charges a not insignificant nightly fee for parking in the garage which certainly adds up. I would be happy to stay at a Sonder in the future, but this one probably wouldn't be my first pick.

Lots of homeless people in the area

It was very, clean, nice. Loved it. Check out was confusing. Didn't know where to leave the keys. Called Sonder twice. The first lady didn't give is the correct code. Called again. Got the code. It was fine

Great room! Clean

First of all, the Check-in process is somewhat complicated and the room is decent. But the sheets pillowcases and the blanket cover a hard as newspaper. Then when we get to the parking to me, I just felt scammed and i paid for parking? You only have access to the 1st floor in the basement. You do not have any any access to the 2nd floor and above. Even if you paid for parking, you will get towed. It is not on the signs anywhere. Or on the website that you do not park on the 2nd floor . I paid for parking and parked on the 2nd floor where my room was at. I towed told and my vacation was ruined. They refused to help me in any way. And the tow company they used to tow me was even worse, they wouldn't even give me my rental car back. I fell like i got robbed.

Everything was super convenient.

Will never stay their again. Pics noting like the place.

The only issue we had was we had to call to verify because we received a message that said we will receive unit number in 3 days when we booked the day before & the locker number combination wasnt in the messages we had to call to get everything

Lovely place close driving distance to everywhere we wanted to go. The fridge was really noisy during the whole stay. Good pool and common area with ping pong table. Gym was really good Car park was easy to access and pay for Overall happy as

My room was not coded properly. My code did not work. There was no local assistance. The phone took me to someone far away who could not help me. I had to get another hotel room for my first night. The next day, it took two more phone calls over two hours before a person arrived and solved the problem in 5 min.

Beautiful place

I thought the property wasn’t that well kept.

Clean but a nightmare to get to the locker box, the phone service is very poor and was not easy to get follow the indications to get in and in the unit assigned. The shower faucet was stuck. I will not stay again and prefer a hotel next time, cheaper and more convenient.

The apartment was spacious, clean and comfortable. It is an interesting area, obviously in the middle of urban gentrification, but seems ok. Only a few blocks from the Art Museum. I personally was a little irritated at the process, of having to use the app to keep track of numbers for the lockbox and apartment, and arranging the parking, but perhaps generations who are used to being their own clerk and doing all the work themselves do not remember when other people had jobs doing that, will find it less of an issue.

We stayed for 2 nights, and it was fabulous. The location can’t be beat! We did a haunted walking tour and went to chase field for Smashing Pumpkins and Green Day concert and we were very close to both. The check in and out process is perfect. Will definitely stay again

Absolutely loved staying here. It was a beautiful apartment. The only thing that spoiled it for me was the issue with my prepaid parking. There was no way of accessing the parking app without a US mobile number so I ended up having to pay again and they said the prepaid parking was none refundable

The room we rented was supposed to be a non smoking room, but once we got to the room, the smell of the room was very strong as if people would have smoked there.