7.7
Pleasant

From 331 reviews

Provided by travelers on
Cleanliness

7.5

Room Comfort

7.6

Meal

7.6

Location

7.7

Service and Facilites

7.8

People often mention about Emerald Apartel by RM
All
Surroundings (5)
Ambiance (5)
Staff Friendliness (4)
Bedroom (4)
Hotel Area (4)
Accessibility (3)
Wifi (3)
Bathroom (3)
Activity Option (2)
Check-in/out Time (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Emerald Apartel by RM

Number of reviews per page
20
40
Customer reviews
P***L
icon-origin-TRAVELOKA

9.4

/10

Reviewed 8 week(s) ago

It's really nice and comfortable to visit here. The service is good. There's also smooth wifi and parking isn't expensive because it's flat for a whole day. What's certain is that it's close to everywhere.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
03 Mar 2025
Thank you for your very positive review of your experience at our hotel! We are very happy to hear that you were comfortable and satisfied with our facilities and services. We really appreciate your comments about our great service, smooth wifi, and affordable parking. We will continue to strive to ensure that all of our guests are comfortable and satisfied with their experience at our hotel. Thank you also for your feedback about our hotel's strategic location and proximity to many places. We will continue to strive to ensure that our hotel remains the right choice for our guests. Thank you for your consideration and we hope to have you back in the future!
Translated by Google Icon
See original
P***L
icon-origin-TRAVELOKA

8.5

/10

Reviewed 11 week(s) ago

It was comfortable but the TV wasn't working but the technician came straight away and handled it quickly, everything was okay
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
27 Feb 2025
Thank you for your feedback about your experience at our hotel! We are very happy to hear that you had a comfortable stay at our hotel. We are also very sorry to hear that the TV in your room was not working properly. However, we are very happy to hear that our technicians were able to resolve the issue quickly and effectively.
Translated by Google Icon
See original
P***L
icon-origin-TRAVELOKA

8.2

/10

Reviewed 12 week(s) ago

The room is nice and comfortable, the only downside is that there are not enough plugs, if you want to charge it, you have to unplug the TV first, even though everything else is okay :)
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
27 Feb 2025
Thank you for your feedback about your experience at our hotel! We are very happy to hear that you were comfortable and satisfied with our room. We are also very sorry to hear that there were not enough power outlets in your room and you had to unplug the TV to charge your devices. We understand that this may cause inconvenience.
Translated by Google Icon
See original
A***a
icon-origin-TRAVELOKA

9.4

/10

Reviewed 16 week(s) ago

comfortable, clean, fragrant and I don't regret it and want to come here again someday
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
13 Jan 2025
Thank you for visiting and staying at our place. We look forward to your next visit.
Translated by Google Icon
See original
P***L
icon-origin-TRAVELOKA

9.4

/10

Reviewed 18 week(s) ago

The staff is very friendly, you can swim too, so the holiday really feels like it, the room is comfortable, the environment is also beautiful, close to everywhere, I really like it 😍😍
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
08 Jan 2025
Thank you very much for your positive review! We are glad to hear that you enjoyed your stay with us, from the friendly staff, the comfort of the room, to the beautiful atmosphere. We will continue to strive to provide the best experience so that you feel more at home. Hope to welcome you back in the future! 😊
Translated by Google Icon
See original
Lili W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.1

/10

Reviewed 18 week(s) ago

+ Friendly hotel staff + Calm atmosphere. Even silent. No sound at all. Even passing vehicles are not heard at all. Except for the sound of the train. And that is not disturbing. + Spacious room. + Lots of storage for storing goods + Lots of electrical outlets + Lots of lights that can be turned on and off, in addition to the bright main lights, also supported by warm spotlights in the wardrobe and on the dressing table. So the lighting is very comfortable for resting if the main lights are turned off. + There is a place to eat on the ground floor that is open until dawn. - No toiletries such as soap, toothbrushes, shampoo, even towels are not provided - The swimming pool cannot be used - The shower is dead. So if you take a shower it is very difficult and very uncomfortable. Fatal in my opinion.
Read More
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
08 Jan 2025
Thank you for your very thorough and honest review! We greatly appreciate your feedback, both on the things we did well and the areas that need improvement. We are glad you enjoyed the serene atmosphere, the comfort of the room, and the service from our staff. However, we apologize for the inconvenience you experienced regarding the unusable shower and pool facilities. We will follow up on this issue immediately to ensure this does not happen again in the future. For the toiletries that were not provided, we will also fix and address this to make our guests feel more comfortable. We look forward to welcoming you back with even better service! Thank you for your feedback.
Translated by Google Icon
See original
P***L
icon-origin-TRAVELOKA

9.4

/10

Reviewed 19 week(s) ago

It's really good and comfortable, the staff are also friendly and serve you quickly, so it's comfortable, the wifi is also very smooth
Translated by Google Icon
See original

2 people find it helpful

Accommodation's Reply
08 Jan 2025
Thank you so much for your positive review! We are so glad to hear that you had a comfortable stay here and enjoyed the service from our staff. We will continue to strive to provide the best experience for our guests. Hope to welcome you back again soon! 😊
Translated by Google Icon
See original
Sekar P. A.
icon-origin-TRAVELOKA

8.0

/10

Reviewed 21 week(s) ago

Staying here, it says it's only 2.8km to Arcamanik Stadium, but it's actually more than 6km. But it's worth it.
Translated by Google Icon
See original

2 people find it helpful

O***i
icon-origin-TRAVELOKA

6.2

/10

Reviewed 23 week(s) ago

The room I booked had a broken AC remote control and the toilet pipe was leaking. It was uncomfortable, just once.
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
03 Dec 2024
Thank you for your review. We apologize for the inconvenience you experienced during your stay, especially regarding the non-functioning AC remote and the leaking toilet. We have noted these issues, and our team will immediately check and fix the facilities mentioned to prevent similar incidents from happening again in the future. We greatly appreciate your feedback to help us improve our service quality. Hopefully we will still have the opportunity to serve you with a better experience in the future. 🙏
Translated by Google Icon
See original
D***h
icon-origin-TRAVELOKA

8.5

/10

Reviewed 24 week(s) ago

Friendly staff and adequate facilities
Translated by Google Icon
See original

1 people find it helpful

Accommodation's Reply
03 Dec 2024
Thank you for your positive review! We are glad to hear that you are satisfied with the friendliness of our staff and the facilities we provide. 😊. We will continue to strive to provide the best service to make your experience even more enjoyable. See you on your next visit!
Translated by Google Icon
See original
D***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 24 week(s) ago

The staff is friendly, the facilities are also quite adequate.
Translated by Google Icon
See original

Find this review helpful?

Accommodation's Reply
03 Dec 2024
Thank you for your review! 😊 We are glad to hear that you are satisfied with the friendliness of our staff and the facilities we provide. We will continue to strive to provide the best service to ensure your comfort. See you again on your next visit!
Translated by Google Icon
See original
P***L
icon-origin-TRAVELOKA

9.4

/10

Reviewed 25 week(s) ago

The staff is very friendly when the TV doesn't work and I want to change rooms, it's handled quickly and promptly, the room is also clean and fragrant, the wifi works very smoothly, I really like my vacation here 😍😍
Translated by Google Icon
See original

2 people find it helpful

P***L
icon-origin-TRAVELOKA

9.4

/10

Reviewed 29 week(s) ago

very nice where there are big promos like to stay here.
Translated by Google Icon
See original

Find this review helpful?

A***n
icon-Medical
Medical
icon-origin-TRAVELOKA

6.2

/10

Reviewed 32 week(s) ago

If you weren't given a towel, why would you want to take a shower without a towel?
Translated by Google Icon
See original

3 people find it helpful

shavira a.
icon-origin-TRAVELOKA

9.4

/10

Reviewed 35 week(s) ago

nice to stay, calm, comfortable, cool
Translated by Google Icon
See original

1 people find it helpful

A***n
icon-origin-TRAVELOKA

5.0

/10

Reviewed 45 week(s) ago

No towels given.
Translated by Google Icon
See original

4 people find it helpful

Sulistyo
icon-origin-TRAVELOKA

8.5

/10

Reviewed 52 week(s) ago

Kamar lengkap termasuk sofa. Sayang agak kotor semuanya. Lokasi jauh dari permukiman, jadi kalau nggak ada kendaraan agak susah. Ada kolam renang sayang hanya jam tertentu saja. Katanya jam 9-16 tapi pas mau coba jam 9 belum hidup pompa nya. Padahal salah satu alasan pilih disini karena kolam renang.

Find this review helpful?

Accommodation's Reply
14 May 2024
We are happy to hear that you like the facilities we provide in the rooms. However, we apologize for the inadequate cleanliness. We will immediately follow up with the cleaning team to ensure better cleaning standards. Regarding the swimming pool, we apologize for the inconvenience you experienced because the swimming pool pump was not functioning at the scheduled time. We will ensure that the swimming pool facilities operate according to the specified schedule so that our guests can enjoy them to the fullest.
Translated by Google Icon
See original
Arlan
icon-origin-TRAVELOKA

5.6

/10

Reviewed 62 week(s) ago

Sprei banyak serangga, bentol bentol ke badan.

1 people find it helpful

Accommodation's Reply
16 Feb 2024
We are very sorry for the unpleasant experience you had. We understand that room cleanliness and comfort are very important for your comfortable stay. We will immediately take steps to evaluate and thoroughly clean the room, as well as ensure that all bed linen is replaced and that there are no disturbing insects. The well-being of our guests is our top priority, and we apologize for any inconvenience you may have experienced. If there's anything we can do to improve your experience or if you have any further complaints, please don't hesitate to let us know.
Translated by Google Icon
See original
Anwar U.
icon-origin-TRAVELOKA

9.7

/10

Reviewed 63 week(s) ago

Awalnya saya booking di aplikasi reddoorz, perpanjang terus di sini puas banget menginap di sini, kamarnya bersih pelayanan nya memuaskan rekomenn banget. Dari awal di resepsionis ga ribet dan proses check in nya sesuai. Ditambah lokasiny cukup strategis. Staffnya reddoorz ramah-ramah. Terutama staff mas ahmad dan rekan sigap banget langsung kasih handuk ke kamar, pembersihan kamar ada yang muntah langsung dibawain minyak kayu putih sama langsung dibersihin lantai yang kotorny. Pokoknya the best banget. Next bakal nginep di sini lagi
Read More

2 people find it helpful

Casmadi
icon-origin-TRAVELOKA

8.4

/10

Reviewed 65 week(s) ago

Biasanya dapet kamar yang lumayan bagus, sekarang dapet yang mengecewakan. TV gakonek.

3 people find it helpful

Number of reviews per page
20
40