Dear Mr. Sukamto, Om Swastyastu, Genuine to the World Greetings from Swan Paradise a pramana Experience. Thank you for taking the time to review your experience at our resort. We sincerely apologize for the inconvenience you and your family experienced during your stay. Regarding your review, we would like to confirm that your reservation was recorded for only 2 people and there was no prior confirmation to us regarding the addition of 3 teenage children. In accordance with hotel policy, the room you booked can only be occupied by a maximum of 2 people. Upon arrival, our team has informed you that the Deluxe room you booked does not allow for the installation of an extra bed due to limited space and room layout. As an alternative, we have offered options such as upgrading to a larger room or increasing your booking to a total of two rooms. However, these options have not met your preferences. Nevertheless, we have tried to meet your and your family's needs, including providing additional blankets upon request. At Swan Paradise a pramana Experience, we are always committed to providing the best service to all our guests. We deeply regret that this experience has not fully met your and your family's expectations. The feedback provided is very valuable for us as evaluation material to continue to improve the quality of service in the future. We look forward to welcoming you and your family back to our resort and providing you with even better service. Cordially Yours, Swan Paradise a pramana Experience Management
