very good. well furnished

poor check in instructions - dirty bathroom (hair in shower and drawer) - cracked sink - dirty walls in bathroom - garbage on floor in lobby

Outstanding property!

Great

The check in/out process is very strange and worrisome. I have stayed at other self check-in properties (Sonder, for example), but I have never had to submit photos of my id and payment information. Exhibit A2 also charged my credit card twice for the refundable deposit and wouldn’t allow me to check in otherwise. In addition, they allow you to request early check in, but they kept telling me to ask again in a half hour or so (I wanted to check in 30 minutes early) and eventually just stopped responding. If early check in isn’t an option, than just say so! Lastly, they send way too many texts and emails that simply provide the check in code and basic info. One or two would be sufficient. It seems they’re trying to give the illusion of being communicative without actually being so.

It was a little odd to book and check-in with a hotel that had no front desk and no staff on-site. Was a little worried at first with all the info and copies of documents needed to be sent online ahead of arrival, but realized it was all the usual documents you would show in person, if there was in-person check-in. Suite was amazing and a great value!

it was nice

Elevator was out when we arrived- lugged up 4 flights with suitcases, etc. BUT they fixed it by the time we arrived back from show. It happens and they jumped on it. NO COFFEE! A keurig there but no supplies. Chair in bedroom- leg loose - dangerous. But overall, considering location, price, communications, and the layout- very good stay

Not the cleanest I have stayed at, but once we changed the stained sheets we were able to look past the sticky spots on the table, the empty coffee bar, yet a moldy pod in the keurig, hair in the drawers, human and pet food still on the floor and the dirty socks after walking around. You should also plan on having toilet paper and paper towels. As we had 1/2 roll of toilet paper and NO paper towels either.

Room needs a good deep clean. Common areas very dirty or need repairs.

I had a very positive experience overall. Only drawback is the security deposit issue. Although I had already paid the deposit, I kept receiving "urging" email every single day for more than a month, I was asked to give them different bank account several times and it was very annoying. This system requires improvement. Having said that, staff's response via text message was always prompt and helpful. The location was superb and I really liked my high-ceiling room with lots of sunlight. I would definitely stay again.

It was downtown and could walk anywhere . But the hotel was not that clean and was very loud. The hall smelled like dirty feet and baby poop. Hallway also had a high stain when coming right off elevator so that first impression was not a good start.

Couch was filthy and worn out.

Basically nice. The last day of stay the elevator didn’t work. But the virtual hotel has rough edges, especially check in! The gym access was kinda burned in the website and the 5 flight walk up on the last day sort of made up for it.

The property itself was perfect, the room was beautiful and we loved having a balcony—but the elevator was broken and we were on the 5th floor with a child. The room looked like it hadn’t been swept before we arrived, I found bobby pins in the bedroom floor and wrappers, there was also trash in the trash can when we got there. Generally not the biggest issue but isn’t supposed to be there either if the room was thoroughly cleaned before our check in.

Great place with a great view

Great location, clean, but the bed and pillows are horrible. Also the couch that was supposed to sleep a third person was extremely uncomfortable and I ended up sleeping on the floor

Great location. Good accommodations for a short stay.

Very clean and comfortable

They are very communicative Good location