Overall Ratings & Reviews Hanoi Backpackers Hostel & Rooftop bar

Quick service clean and central oh and roof top bar cool

Your guy will deal with a lot a backpacker person,noisy,drunk,smell…and more,even you pay for privilege room, not recommended,don’t believed, finf down by yourself ,good luck

This hostel is a great find and perfect for a short stay. The main positive it is very popular with a range of people coming through everyday so great to catch-up with people and find out about where to go, what to do. The rooftop bar is the main meeting spot and you can find people up there to hang out throughout the day but especially in the evening. Staff are polite and helpful. I stayed in a private room which was great, pretty much hotel quality and including a mini bar, towels, etc. Then a shared dorm for the night which was fine, clean and fairly comfortable, the bathroom could use more towels/additional bath matt/paper towel to clean a little between use but otherwise fine. Location is good too as very central in the Old Quarter, busy at night and especially at the weekend so expect a level of noise but it's tucked just off the main road. Nearby there are some great restaurants, bars, the lake, water puppet show and it's a short walk to other sights. Definitely recommend this hostel!

An excellent hotel. Great location in heart of the old town. Staff lovely and helpful. Thoughtful touches like a surprise cake for my birthday. A lovely touch!! Highly recommended

Super Courteous, Friendly, helpful staff that made our stay a delight. It is a bit hidden in a little alley way , but once you get over that hurdle it's all fine.

Good location. Friendly and helpful staff Very good breakfast with different menu every day (we stayed there for 4 days)

The hotel itself is modern and well maintained for the price point, but where it really shines is the breakfast and the staff. Everyone who works here is so nice and accommodating! I had some issues with my safe but after 2 in-room calls they decided to replace it with a different box, and no issues after that. They were very apologetic about the situation. Breakfast was incredible, definitely have the pho and the chicken karaage (if they have it). I'd gladly recommend staying here, but maybe bring ear plugs because it is pretty close to beer street so if you're on a lower floor you'll hear a bit of street noise on the weekend.

Amazing location, right next to beer street. The staff were fantastic - so much so next time I go I’m definitely using this hotel

Probably the friendliest hotel during our stay in Vietnam! Great communications by the hotel Manager, Ms Anna, from way before our stay commenced. We were greeted with welcome drinks on arrival and the quick check-in was nicely handled by Justin who also gave us Hanoi city map and some tips on places of interest. We were a bit unsure when we went through an alley to get to the hotel entrance, however, as soon as we got to the reception, it was surprisingly spacious, bright & clean. Despite the hotel being located in the busy part of old quarter, the outside noise was never really heard in the room. We slept very well! The room is clean, spacious and looks just like the pictures in real life. The breakfast is wonderful (a la carte options as well as buffet). The check-out process was really, really pleasant - handled by Mia who attentively asked us where our next destination was and kindly gave us the list of recommendations for our next destination which came really handy for us. Of all hotels we stayed throughout Vietnam, the English spoken by Bonsella staff is the best. It is really not an exaggeration to say that this is a 3-star hotel with 5-star service.

It was nice to be in the Old Quater itself. The hotel was very clean and comfortable.

Fantastic services, breakfast and location. Welcome drink and gift from hotel was nice surprise.

The staff were so friendly. Location was perfect in the old quarter. Rooms spacious.

Stayed here in mid-December on two separate occasions and value for money it’s hard to be beaten. We had to stay at a different hotel at the same price point down the street and Bonsella is significantly better. The rooms are nice, modern, and clean. Breakfast is included and there are a range of a la carte options as well as buffet. Lots of fruit like watermelon, dragon fruit and passionfruit. I thought the a la carte pho was pretty good too. The hotel entrance is indeed tucked in a small alleyway, but the benefit here is that the outside noise of the old quarter was never really heard in the rooms. The other hotel we stayed at down the street that significantly more noisy. So another big plus for Bonsella. The 1 king bed + 1 single bed room felt massive and spacious. The 1 king room was also fairly sized given the price and location. The receptionist and hotel staff was amazing. They were always available to answer any questions we had. Would recommend staying here if back in Hanoi old quarter.

Fantastic service, organised anything we asked for, probably one of the best hotels I've ever stayed in

Very clean property in the center of old quarters. Great service by the management team.

Nice stay. Value for money. The hotel upgraded us to a bigger room and everyone was friendly and welcoming. I’d definitely go back to Bonsella Cozy if I return to Hanoi.

Bonsella Cozy Hotel staff are amazing! We were greeted with welcome watermelon juice and quick and friendly service. Check in was a breeze. The room was comfortable, clean and modern. I think the hotel was recently renovated was everything was new and sparkling clean.. breakfast was both a la cartel and buffet and there was so much food including pancakes, toast, eggs, Asian congee soup and lots more that we didn’t even get to try it all because we were too full. Staff were super helpful and recommended several places to eat including the best egg coffee place ever! I definitely recommend Bonsella Cozy for value for money. Location close to everything, super caring staff! And clean comfortable rooms allat a great price makes this a 10/10 choice!

We had a wonderful stay at the hotel. The receptionists in particular, Jocelyn and Mia were very warm and helpful. They were very knowlegeable and gave us some good tips and recommendations of what to do in Hanoi. This was very helpful being our first time in Hanoi. They made our stay a wonderful experience. The breakfast staff were also very friendly and made our breakfast a great start for each day. Overall the hotel location is great and convenient. Our family had a great time in Hanoi thanks to the staff at Bonsella Cozy Hotel. Kudos to the excellent service from the staff at the hotel. Thank you!

1) Attentive and helpful staff. 2) Clean and comfy room. 3) Nice location in Old quarter.

Great staff and clean modern rooms. The location is fantastic, tucked into a small side street. For being so close to the action, it was surprisingly quiet. Great value all around.