Overall Ratings & Reviews Marianna Resort & Convention Tuktuk Samosir

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience Thank you for taking the time to share your experience at Marianna Resort. We’re delighted to hear that you enjoyed our location and the stunning views from our Suite Room. However, we sincerely apologize for the shortcomings you experienced, particularly in the service at our rooftop restaurant and front office, the cleanliness of the living room sofa, and the quality of the bath towels. We completely understand that every detail matters in ensuring a comfortable stay, and we take your feedback very seriously. We are also truly sorry for the difficulty you faced in reaching our front office. This is certainly not the level of service we strive to provide, and we will be reviewing and improving our communication system to ensure that all guests receive prompt assistance whenever needed. Your feedback is invaluable to us, as we are continuously working to enhance our service and guest experience. We truly appreciate your honesty and hope to have the opportunity to welcome you back for a much-improved stay. Please do not hesitate to reach out to us directly if there is anything we can do to make your next visit more comfortable. Sincerely, Willy SUDERES General Manager

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for taking the time to share your experience with us. We're thrilled to hear that you found your stay worth the price and enjoyed the check-in and welcoming process. Ensuring a smooth and pleasant arrival for our guests is always a top priority, and your kind words mean a lot to us. We’re delighted that you loved the food, facilities, and breathtaking views—these are aspects we take pride in delivering to enhance your stay. Your feedback about the room is noted, and we will continue working on providing even greater value to our guests. We hope to welcome you back soon for another memorable stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed your stay at Marianna Resort. Your satisfaction is our top priority, and we remain committed to providing the best service and facilities. We look forward to welcoming you back for another memorable stay with us. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience- Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed your stay at Marianna Resort. Your satisfaction is our top priority, and we remain committed to providing the best service and facilities. We look forward to welcoming you back for another memorable stay with us. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience Thank you for taking the time to share your feedback and for choosing Marianna Resort for your New Year holiday. We’re delighted to hear that you enjoyed the stunning Lake Toba views, our strategic location, and the variety of activities we offer. We sincerely apologize for the inconvenience caused by the miscommunication between our receptionist and the jetski coordinator. We understand how this impacted your schedule, especially with the need to catch a ferry. The New Year holiday is indeed one of our busiest periods, and while we strive to maintain excellent service even during peak times, it seems we fell short on this occasion. Please rest assured that we are reviewing our booking and communication processes to ensure smoother coordination and to prevent similar issues in the future. Your feedback helps us identify areas for improvement, and we genuinely appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable experience. Should you plan your next visit, feel free to reach out to us directly so we can assist in making your stay even more memorable. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience Thank you so much for your kind review! We’re delighted to hear that you found our service excellent and our team friendly. Guest satisfaction is our top priority, and feedback like yours motivates us to continue delivering exceptional service. We look forward to welcoming you back to Marianna Resort for another memorable experience. If there’s anything we can assist you with, please don’t hesitate to reach out to us. Sincerely, Willy SUDERES General Manager

Dear Beloved Guest, Horas From A Truly Unique Experience Thank you for taking the time to share your detailed feedback about your stay at Marianna Resort. We appreciate your comments, both positive and constructive, as they help us enhance our services and offerings. We’re delighted to know you enjoyed the ambiance of our hotel, and it’s encouraging to hear that it left a positive impression on you. We have also taken note of your concerns regarding the operational hours of our swimming pool, laundry services, and massage facilities. These policies are designed with the comfort and safety of all our guests in mind, but we truly understand that flexibility is important to some of our guests. Your suggestions will be discussed internally as we evaluate ways to make our facilities more accommodating in the future. Regarding the experience with our cookie pricing, we sincerely apologize for any confusion or inconvenience caused. We have addressed this with the relevant team to ensure pricing accuracy and consistency moving forward. Your feedback about the cost of breakfast for children and the late check-out policy is also very valuable to us. We aim to provide fair and flexible services and will take your input into consideration for improving our guest experience. Once again, thank you for your candid suggestions. It’s always our goal to deliver an exceptional stay, and we hope to have the opportunity to welcome you and your family back in the future, providing a more seamless and enjoyable experience. Sincerely, Willy SUDERES General Manager

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your honestly feedback. I sincerely apologize for any inconvenience this may have caused you during your stay. It is our utmost priority to ensure that all our customers receive excellent service. I appreciate your understanding and I hope that you will continue to choose our services in the future. We strive to exceed your expectations and provide you with a seamless experience. Sincerely, Willy SUDERES General Manager

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager

Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Willy SUDERES General Manager