9.5
Exceptional

From 34 reviews

Provided by travelers on
Cleanliness

9.5

Room Comfort

9.7

Meal

9.3

Location

9.4

Service and Facilites

9.3

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Traveler Reviews The Meru Sanur

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Customer reviews
T***a
icon-Leisure
Leisure
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7.1

/10

Reviewed 2 week(s) ago

This is my 3rd stay at Meru, maybe because the hotel was crowded so when we checked in we waited for more than 1 hour from 3 pm until almost 5 pm before we got a room, when we checked out before 12 pm, someone rang the bell, it turned out to be the bellboy who wanted to get some stuff, even though we hadn't called to ask for the bellboy and the receptionist also didn't call the room to confirm that we were extending (we wanted to extend for 2 nights) or checking out, so we felt like we were being kicked out at that time because the bellboy was still waiting in front of the room while when we checked in we waited quite a long time
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Accommodation's Reply
14 Apr 2025
Thank you for taking the time to leave a review on Traveloka. We apologize for the inconvenience you experienced during the check-in and check-out process. This incident certainly did not meet our standards, and we will use your experience as an evaluation in our efforts to continue to improve our services in the future. We look forward to the opportunity to welcome you back for a much better stay experience in the future. Warm regards, Aristya Krishnadewi. Director of Quality Assurance
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D***I
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Leisure
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10.0

/10

Reviewed 3 week(s) ago

The Meru Hotel Nice, Comfortable, Good service
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Accommodation's Reply
09 Apr 2025
Thank you for the perfect rating. We are thrilled to know the services provided met your expectations, and we look forward to your return.
V***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

very friendly, complete facilities, spacious rooms.. top
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Accommodation's Reply
09 Apr 2025
Thank you for the kind review. Very pleased to know you enjoyed your stay experience with us and we look forward to your return
B***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 4 week(s) ago

My room was upgraded to a bigger room with sea view 🩵. All the staffs are friendly and nice.
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Accommodation's Reply
27 Mar 2025
Thank you for the perfect rating. We are pleased to know you enjoyed the room upgrade and the hospitality of our team. We look forward to your return for another memorable stay at The Meru Sanur. Warm regards, Aristya Krishnadewi - Director of Quality Assurance
T***y
icon-origin-TRAVELOKA

10.0

/10

Reviewed 12 week(s) ago

Good Hotel in Sanur, Maybe the best one if u want see bali more calm.

2 people find it helpful

Accommodation's Reply
05 Feb 2025
Warmest greetings from The Meru Sanur. Thank you for the perfect rating and wonderful feedback. We are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back for another fantastic stay. Best regards, Aristya Krishnadewi Director of Quality Assurance
P***i
icon-Staycation
Staycation
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10.0

/10

Reviewed 17 week(s) ago

Best hotel in Sanur, definitely come back here
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2 people find it helpful

R***a
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Leisure
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10.0

/10

Reviewed 17 week(s) ago

Definitely the best stay in Sanur area! The room and the staff were amazing. They have lots of activities for kids and 2 huge pools. Will do comeback to stay here loger

5 people find it helpful

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Shabrina S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 21 week(s) ago

The room is unbelievable gorgeous, the view was amazing, its near to the beach. The breakfast is really really delicious. And also the staff very professional and friendly, bli BAS and bli Degus is also very professional and helpful. I had amazing night and birthday in here. I saw they swept and cleaning every detail of the resort. I definitely will come back
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6 people find it helpful

Accommodation's Reply
04 Dec 2024
Warm greetings from The MERU Sanur! Thank you so much for your wonderful feedback. We’re thrilled to hear that you had an amazing stay and enjoyed the gorgeous room, stunning view, and delicious breakfast. It’s also fantastic to know that our team, including Bas and Degus, made your experience even more special with their professionalism and helpfulness. We’re so happy that you had a memorable birthday celebration with us and appreciated the attention to detail in keeping the resort pristine. We can’t wait to welcome you back for another fantastic stay. Sincerely, Management of The MERU Sanur
F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.8

/10

Reviewed 24 week(s) ago

Disappointed because the room took longer to be ready, and the lobby pillows were not very clean.
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Accommodation's Reply
18 Nov 2024
Warm greetings from The MERU Sanur! Thank you for sharing your feedback. We sincerely apologize for the delay in having your room ready and for the cleanliness issues you encountered with the lobby pillows. This is not the standard we strive for, and we will address these concerns with our team to ensure they are resolved. Your experience is very important to us, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless stay next time. Sincerely, Management of The MERU Sanur
D***l
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 26 week(s) ago

Location is Good, Staff Very helpful. The Room Hotel Nice.

1 people find it helpful

Accommodation's Reply
25 Oct 2024
Warm greetings from The MERU Sanur! Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us. Sincerely, Management of The MERU Sanur
S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.1

/10

Reviewed 41 week(s) ago

Good stay! There have been many improvements from my first stay some time ago. The service is ok now. When all the construction is finished it will definitely be more fun. Thank you The. Meru Sanur/Bali Beach hotel sanur.
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4 people find it helpful

Accommodation's Reply
17 Jul 2024
Warm greetings from The Meru Sanur, Thank you for your kind feedback and for returning to stay with us. We’re thrilled to hear that you noticed the improvements since your first visit and that you found the service to be okay. We’re excited for the completion of our construction, which will bring even more enhancements to your experience. Thank you for your support and patience during this period. We look forward to welcoming you back to The Meru Sanur for an even better stay in the future. Sincerely, Management of The Meru Sanur
i***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.6

/10

Reviewed 42 week(s) ago

Strategic location, has a beautiful beach & is comfortable for walking.
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2 people find it helpful

Accommodation's Reply
04 Jul 2024
Warm Greetings from The Meru Sanur, Thank you for your review. We're delighted that you enjoyed our hotel's strategic location with a beautiful beach, perfect for leisurely walks. We strive to provide a relaxing and enjoyable experience for our guests, and it's wonderful to hear that you found our location to be convenient and scenic. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay. Sincerely, Management of The Meru Sanur
Yudhi s.
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Staycation
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9.7

/10

Reviewed 45 week(s) ago

The staff are excellent And the room clean, design room make me fell like home, very well amenitise.

1 people find it helpful

Accommodation's Reply
11 Jun 2024
Dear Guest, Thank you for your lovely feedback. We’re delighted to hear that you found our staff excellent and enjoyed the cleanliness and design of your room. Creating a homely atmosphere and providing well-equipped amenities are top priorities for us, and we’re delighted that you felt comfortable and well taken care of during your stay. Your satisfaction means to us, and we can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your next stay even more enjoyable, please don’t hesitate to let us know. We look forward to seeing you again soon. Sincere, The Meru Sanur Management
Yeanette P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 46 week(s) ago

Magnificent architecture, good ambience, helping staff, and yummy breakfast. Definitely will going back again!

3 people find it helpful

Accommodation's Reply
11 Jun 2024
Dear Guest, Thank you for your wonderful feedback. We’re delighted that you found our architecture magnificent, enjoyed the ambiance, and appreciated our helpful staff. It’s fantastic to know that you also savored our breakfast offerings. We can’t wait to welcome you back again. Your satisfaction is our top priority, and we’ll ensure your next visit is just as delightful as the last. If there’s anything specific you’d like us to prepare for your return, please feel free to let us know. We look forward to having you with us again soon. Sincere, The Meru Sanur Management
R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.0

/10

Reviewed 47 week(s) ago

The hotel is chic but take note that its still on soft opening period and still missing some facilities such as gym. The food was good.

1 people find it helpful

Accommodation's Reply
07 Jun 2024
Dear Guest, Thank you for sharing your review. We appreciate your recognition of the chic ambiance of our hotel. We understand that during our soft opening phase, certain facilities like the gym may not yet be available. Rest assured, we are working diligently to complete all amenities soon. We're thrilled to hear that you enjoyed our culinary offerings and hope to welcome you back for an even more enhanced experience in the near future. Sincere, The Meru Sanur Management
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