Extremely welcoming and good English speaking staff. The hotel goes out of their way to provide convenience for the guest.
Complimentry food, wine and sake during the afternoon and evening is a great touch.
I had requests including a flower bouquet for my wife on our honeymoon and all were met with a smile. Definitely the best run hotel I've encountered. Would 100% recommend.
My family & friends had pleasant to stay here. The facilities, services & scene just awesome. But they not offer free entrance to snow park for kids as advertised, this is something disappointed.
hotel is located on the 5th floor and is impeccably clean. Right at the heart of the city - less than 5 minutes walk from the station. A nice business hotel with higher standard of cleanliness & seems like a new building.
Had the best stay in Nagano for our New Year trip. Nagano station was just right in front of the hotel. The room heater was just a little bit off as it was so hot even we just set it to number 1. Overall, we had a great stay.
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