Overall Ratings & Reviews ARTOTEL TS Suites Surabaya

ci co, easy delicious breakfast, view of Surabaya city, safe parking, comfortable environment, Serra staff is very helpful

Everything is good. Only the towels are a bit smelly.

AC isn't cold. The room isn't clean.

Very comfortable and strategic, suitable for accommodation when visiting Jakarta.

Check in was late, waiting for almost 2 hours with unreasonable reasons, 4 star hotel, service is not good, bathtub is also leaking, floor is slippery, I slipped 😟, there is no jet shower, shower for bathing is only above, very difficult, bathroom walls are still yellow, not cleaned, parking is very far behind, it is not worth it, very disappointed

Recommended for families, clean, good staff service, delicious food.

staying here is very comfortable and close to the shopping center, it's really great

I have stayed in the CEO Suite room. This time I wanted to try the Prominent Suite which has 2 bedrooms. In the Traveloka application, there is a Prominent Suite option, although the information below is different. The price is also several hundred thousand different from the CEO Suite. But I was disappointed when I checked in, it turned out that I got the CEO Suite, not the Prominent Suite. So only 1 bedroom. Even though I paid several hundred thousand more to get 2 bedrooms. That was very disappointing. After checking in, I brought my own suitcase to the room & there was no officer to accompany me to the room. Even though I was accompanied before. I don't know why this time the service was different. What is clear is that I am very disappointed because it did not meet my and my family's expectations.

Very nice hotel in a very strategic location.

good hotel. there are not enough road signs to access the hotel.

Suggestion: Replacing the TV with a smart TV will add to the luxury of the facilities in the room.

I left something behind, then when confirmed, the hotel staff was very responsive and helpful and helped send my left item. Thank you Artotel ts surabaya 😁😁

Recommended for staying during business trips, clean rooms, good food.

Point of improvement should be Wi-Fi stability. We hope for better in the future.

one of the recommendations for travelers to Surabaya, the vibe is very artistic and the rooms are perfect

Good service. Staff is very helpful.

Good service. Staff is very helpful.

Great stay. Extend here and the process is easy.

The place is comfortable. Not crowded. Easy parking. Fast check in. Nice and clean room.

Very strategic place and atmosphere and good service