Hallstatt Hideaway - Adults only

There was black mold and yellow staining throughout the entire shower and bathroom. Pieces of the flooring was missing by the kitchen and bed.

Stay was a picturesque fantasy view with charming B&B elements in the house. Charming hostess and beautiful breakfast. Minor issues with TV remote not working so TV did not work. Hostess was lovely. Said we could reach out to them for anything, but was unclear how to do that once we made it to our room as the house is not clear about where the hostess stays or how to get in touch.

Fantastic location, great privacy, incredible views. Much more relaxing than chasing the ferry or buses for day trips. Incredible and attentive personal service and great amenities. Would definitely stay here again.

We visited Halstatt over the Christmas holiday and fell in love with this gem of a town. While it is a bit overrun with tourists at this time of year, Halstatt Hideaway is set above the hustle and bustle and always offered a quiet escape. We stayed in the green suite and had beautiful views of the lake and town from our windows. Breakfast provided by the staff was a treat each morning. If you're planning on visiting during Christmas, beware that a lot of shops and restaurants are closed, so you'll need to plan ahead. Put Halstatt and Halstatt Hideaway on your bucket list...it's the type of town you can't get lost in and beauty lies down every tiny street and around every corner.

The owner of the property was easy to communicate with prior to our stay, and ensured someone would be there to check us in when we arrived from the ferry. It was a nice, private location away from the “hustle and bustle” of the daily tourists. The hot tub was an excellent touch and the view from the place was unmatched.

DO NOT STAY HERE! This was one of the most horrible experiences I have had dealing with customer service. The owner of the property made personal insults when I needed assistance. There is a significant amount of construction right in front of the property that destroys the view and there is rotting in the bathroom. The listing states the rooms are soundproof and they absolutely are not - we could hear lots of noise from other areas of the property and jackhammering right outside our window from 7am before sunrise. The owner refused to assist and threatened to involve her lawyer when I requested a partial refund for the misleading information on the listing. The owner was also awful to her staff member in front of us and refused to help in anyway. They said that my complaints were a “personal problem” despite many other guests complaining about the same issues. Again, DO NOT STAY HERE - plenty of better ways to spend your money and much nicer accommodation in Hallstatt which is beautiful.

What an absolute picture perfect village and amazing hotel. The Hallstatt hideaway was incredible. It felt like fairytale. Highly recommend. One of the nicest spots I’ve ever stayed or seen.

Parking was a pain, and a bit too far. Especially in the rain.

Hallstatt is a fairy tale place. Hallstatt Hideaway is beautiful and we were treated very well. We highly recommend!

Beautiful room. Had to wait for the staff. (they are in several locations) That is the only down in this beautiful place.

I went into this with eyes wide open after reading all the reviews. Yes the parking is a long way away (you can’t drive in the town), and yes climbing the steep staircases with luggage is difficult, but the place itself is wonderful. Provided you arrive at the P1 parking lot before 7:00pm and call the number you are given at least 30 mins beforehand, and providing someone in your party is fit enough to carry your luggage several steep and narrow flights of stairs, I highly recommend the place.

We loved staying here!! Roshni was so kind and quick to reply to any questions we had. My husband loved the option of reserving the sauna. Please note, you will have to walk with your bags to reach this as it is not accessible by car and you will have to take your luggage up the stairs.

The best you can get in Hallstatt! Staff was friendly, we arrived early and they helped bring our bags up the stairs. Room was huge with amazing views. Breakfast was a nice touch as well! Can’t wait to return

Worst travel experience I’ve ever encountered, & we are frequent travelers. First, poor communication & a disorganized arrival. You cannot park by the hotel, but at a designated lot with no Hallstatt Hideaway shuttle is available to you despite being told you are assigned a personal contact to assist with checkin. They don’t have their own shuttle, where the other hotels do. We waited at the designated lot for 1.5 hours, with random shuttles arriving that can only seat 6-8 people, but mind you there are 40 ppl waiting & more arriving with no order. From 3p-7p we attempted to call the property for assistance but no answer. After waiting 1.5 hours we were advised to “walk it.” It’s about 2 miles through cobblestone streets & up countless steps with no signage to indicate its location, direction to travel, or where the checkin is. We parked at 3pm, we didn’t arrive & check in to the hotel until after 7pm. Upon arrival to the property the owner & an employee were present. The owner was rude and condescending. She told us this was not her problem and she didn’t care since she’s already been paid & we should just be glad she allows ppl to stay here. She discontinued the conversation after mocking us & offering no support, apology or resolution. As other reviews state she takes no accountability and shifts blame. Her communication and reasoning are juvenile, especially attacking a 70 year old woman (my mother).

Hallstatt hideaway is situated one road above the waterline and difficult to get to with luggage. I think this would be true for most properties however if the property description had been clearer about this I would not have booked as our trip did not allow for me to pack light, this was just a short stop on my holiday. The view from the suite is good but the rest was a real let down. There is no one to help with luggage when you get there so that would be another thing I would have liked to be mentioned. For the price point I would except better amenities, cleaning without having to ask for it (and then further prompting them to come in after I returned), fully stocked fridge, access to the sauna without extra payment as we had on the other lake front properties which actually had direct access to the water. Our particular superior lake view suite has no air conditioning due to the ‘preservation of the property’ which is fine but better cooling aids should be provided than a small Dyson. I have stayed in many preserved properties and had a great time. The service needs work. Eg. tell guest we have to be organized and book the shuttle, WhatsApp me before so I have your contact number, tell me how to get attention at the property Hallstatt in my opinion is a day trip at best and not worth the effort to stay in the town. Most places are a massive tourist trap. Most places close early and the food options in the town are abysmal compared to other lakes in Austria.

This property is indeed a hidden gem, great location, great view, however it is not worth the price they are charging. On arrival we were met by possibly the cleaner, he did not seem to know what he needed to tell us and had to call someone who then proceeded to talk to him for a considerable amount of time, when all we wanted to do was get to the room and rest after travelling. The room had remanence of the previous guests, including a soaking wet greasy sponge, hairs in the shower, full rubbish bin and luckily we did not get straight into the hot tub as about 3 hours after we arrived someone else came to say it had not yet been cleaned and she would come to do it later. I believe there was a private garden and sauna we could use but we were not told about this and no information in the room. Considering we had a hot tub we were only given two towels and on the second day we assumed these would be replenished but on returning from being out all day, nothing had been touched. We then received a WhatsApp message about 4pm asking when we wanted this to be done! Considerably late when they had all day to do this as we left at 7:30am. This place really does have the potential to be great but they need to get more organised, train their staff and consider the little things that make a big impact on a stay

Great location and beautiful view out of windows! Roomy space and friendly service.

The hotel room view is amazing . The hotel’s communication and assistance about transportation in and out is not good. The shuttle bus between the hotel and parking lot is horrible and unreliable! It is a 15 minutes walk to the parking lot and we waited 50 minutes for the shuttle, and every time the drive said she will come in 5 minutes. I told receptionist to call taxi , and I am happy to pay taxi . Yet still they insist on the shuttle bus .

The room was spectacular and the views were outstanding

We loved the property and the staff was out of this world at taking care of our every concern.