We stayed at Andaz Xintiandi, Shanghai for 3 days in January 2025 during our holiday in Shanghai. As a former hotelier, I can confidently recommend this hotel to anyone looking for a great stay! 😊 1. Excellent Service Every staff member we encountered was kind, polite, and professional. While there might be some minor language barriers at the restaurant, the staff remained friendly and accommodating, so it was never an issue. We had an early morning checkout, and they even arranged a takeaway breakfast for us. This thoughtful service made our departure much smoother, and we were truly grateful for it. If you need this service, remember to check with the staff in advance! 2. Prime Location & Stunning View If you're visiting Shanghai, this hotel offers the perfect location to explore the city. It's surrounded by luxury brands and diverse dining options, making it incredibly convenient for shopping and food lovers. Oh, and I must mention the view! The Xintiandi skyline from our room was absolutely breathtaking—even better than we expected. 3. Great Food The breakfast buffet had a wide variety of options, which we truly appreciated as international travelers. The fruits were fresh, the food was well-prepared, and the live cooking station was a nice touch. Lots of egg dishes and other selections to choose from, making it a great start to the day.

Wonderful hotel that's centrally located. Staff were so courteous and let us check in early and check out late (2PM). Gym was decent and even had a barbell. Complimentary happy hour had good drinks, fruit, and some small bites, and the 24/7 coffee, plum juice, water, and candies in the lobby were a nice touch. Breakfast buffet had an amazing spread, although there's also a ton of great breakfast options in the area. Some of the reviews complain about it being outdated, but unless you're looking at completely new hotels, most properties in Shanghai at this price point will be "outdated" by Western standards. The rooms still felt clean, and had a lot more character than your typical new-build hotel. I thought this was a great stay, I'd come back!

Andaz Hotel offers a fantastic stay with an unbeatable location—right next to Xintiandi, a bustling commercial center, and Hong Kong Plaza Mall, where you can find everything from great dining options to shopping. The rooms are spacious and well-appointed, complete with a bathtub for relaxation. The hotel service was exceptional. I particularly appreciated the thoughtful amenities—you can borrow items like a moisture machine or a hair straightener at no extra cost. During my stay, I accidentally left my iPad in the room, and the staff went above and beyond to arrange its safe return. The only downside would be the gym. The ceiling feels a bit low, and there’s a noticeable swimming pool smell in the space, which can be distracting during workouts.

Situated in the most upscale neighborhood in Shanghai. I recently stayed at Andaz Xintiandi after moving from another hotel in a different neighborhood that was newer, but I can confidently say that I prefer the service here. The staff generally have good English skills, especially the front desk and lobby personnel. I absolutely loved my stay and will definitely be back. Staffs are sincerely helping me in taking some photos in the lobby pre my departure, absolutely appreciate a nice gesture. Love the happy hour in lobby as well as their music choice. Excellent!

Very unprofessional.员工非常差。 I highly recommend avoiding the Andaz Shanghai if you're visiting the city. This has been the worst experience I've ever had with a hotel front desk. The staff's attitude was extremely poor and unprofessional. I checked in on September 26, having made my reservation and paid a deposit through a third-party platform. However, when I arrived, the front desk insisted that I pay the deposit again. I explained that I had already paid, and also show the evidences, but they claimed that the deposit was for the platform and not for the hotel itself. After some back and forth, they finally changed their tune and said they wouldn't collect the deposit this time. I've never encountered such rudeness and lack of professionalism at a hotel front desk before. It's truly disappointing.