Grand Mercure Dongguan Humen

Not clean

Poor TV connection. Cant open progs. No map to show some popular locations. Poor amenities. Can't find hairdryer. Fridge not working. Communication barriers - staff can't speak English.

Very convenient location near to ferry port and railway station. Like the strong WiFi in the room and availability of CNN channel on TV. 👍

I stayed here for a business trip because the Mels Weldon had such an awful smell. This hotel was good. Nothing luxurious but the rooms were small and clean and well designed. The overall feel of hotel was good and had no complaints other than the food at the hotel was limited. However, the Starbucks was right next door. I have different expectations for business travel than I do for leisure. This hotel checked my most important box of cleanliness so I was very satisfied.

People thier who spoke English was excellent. Otherwise, i was lost in translation.

Great location! Staff spoke good English and were able to assist in our very early check out and organising transport for us.

excellent Hotel. Friendly staff. Great amenities

Very nice hotel, the location is near many stores. The employees at the front desk speak very good english, which is not usual for China^^ The room was very nice, clean plus beautiful decoration and featured all what you need, nice slippers, bathrob etc. Looking forward to my next stay there.

The hotel is along Humen Boulevard which is conveniently located near the shopping area. I love this property for its cleanliness and thoughtfulness in interior design; ie. open concept bathroom, rotatable mirror and wide bathroom counter. I think this is one of the better mecure properties. I will definitely make this my go-to-hotel when I go to Humen.

Food serving was slow in the coffee house

overall satisfying. The location is good but facilities is not beyond expectation. Could have been better based on current room rate

Good hotel to stay in the winter season. I've stayed here in the summer and found the aircon to be inadequate for the subtropical climate. It's not a problem when the outside temp is less than 20 C. Being on my own most of the stay, I eat at the buffet dinner. For guests, the dinner is discounted to a very reasonable price. The only drawback is the occasional bus tour that crowds the restaurant making it difficult to get food from the stations. The hotel is very central, but the immediate area is unpleasant. The back of the hotel sits on one of the canals in the city that smells and operates as a sewer. If you go for a walk to the park or cross the canal, be prepared for odor. There's a starbucks next door at the grand noble hotel. I've stayed at the grand noble as well; it's more expensive, but has different drawbacks that make the Mercure attractive.

good breakfast and location

Have stayed in this hotel for a couple of times. Each time was always no surprised - the staff are ever courteous and the rooms are very well kept and clean. Kept from the busy side of town, this hotel is convenient with food and shopping.

I'm returning customer, I've been visiting this hotel more than 8 years. Front dest staffs are kind and speaks English very well. Room always clean and bed sheets are always completely dry even it's summer time. This hotel has the fastest Wifi ever, even faster than 5 star hotel. Great for business travelers.

Every things are ok except breakfast for foreigner.

Overall room was clean but toilet space had very bad strong smell.

Clean and well priced, good local amenities - just wish there was a pool!

The rooms are on the small side but its good for the money I paid. We paid extra to get the bigger room with a separate bathtub. First night was okay but on the 2nd night, the bath tub was pouring out hot water with black sands. By the time the tub filled about 3 inches, I could see a layer of sands on the bottom. So at 2:00 AM, I was forced to change the room on the same floor. The bed in this room was not as comfortable but I was not going to take a shower or bath with this black water. I was afraid the entire floor shared the same water pipe but it doesn't seem so. Anyway, i started to use spring water to brush my teeth.

Unfortunately i am only good for a one-night stay. But i will surely return during my next trip to Dongguan.